MS Office & Web-Based Apps
Jaspreet Singh
Quality And Operations Manager
New Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent Retail relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Quality and Operations Senior Manager
Cars24 Pvt Ltd
2023.04 - Current
- Cultivated client and stakeholder relationships for long-term partnerships and repeat business.
- Implemented operational standards, policies, and procedures.
- Led monthly business planning meetings and workshops to drive success.
- Consistently met or exceeded annual performance targets.
- Collaborated cross-functionally to achieve organizational goals.
- Optimized project resource allocation, reducing costs and improving efficiency.
- Enhanced team performance through training and fostering collaboration.
- Provided strong leadership to boost productivity and morale.
- Identified cost-saving opportunities and implemented plans to increase savings.
- Ensured regulatory compliance through performance reviews and risk management.
- Developed training materials and conducted workshops on risk management.
- Successfully mitigated financial risks, minimizing losses in the portfolio.
- Produced comprehensive reports and dashboards for decision-making.
Quality and Operations Manager
Cars24 Pvt Ltd
4 2022 - 2023.03
- Directed procurement and payment operations, improving efficiency.
- Streamlined processes, reducing processing times.
- Enhanced customer satisfaction and data accuracy.
- Contributed to strategic decision-making and process improvements.
- Mediated staff conflicts, promoting collaboration.
- Ensured compliance in resource and asset management.
- Established performance goals and provided feedback.
- Inspired employee productivity and engagement.
Deputy Manager I
Cars24 Pvt Ltd
2020.04 - 2021.03
- Led a high-performing team for procurement and payment processes
- Provided exceptional retail support and query resolution
- Implemented efficient data management practices.
Procurement & Payment Team Lead
Cars24 Pvt Ltd
2019.04 - 2020.03
- Provided live support and resolved retail queries
- Managed team data management and daily reporting
- Contributed insights and suggestions for product tasks.
Quality Analyst
Cars24 Pvt Ltd
2017.12 - 2019.03
- Conducted vehicle model, variant, and RTO details checks
- Verified final payments and ensured accuracy
- Verified car inspection reports
- Verified RTO Background details of vehicles.
Operations Executive
Home Shop18
2016.01 - 2017.01
- Monitored product quality before dispatching and conducted necessary quality checks
- Ensured proper order execution and addressed related issues.
Warehouse Operation Executive
Oxizn Trading Pvt Ltd
2015.01 - 2016.01
Supervisor cum Operations Executive
S.P. Enterprises
2014.01 - 2015.01
Education
Bachelor of Commerce -
Delhi University
SOL 2001.04 -
MS Office And Web Design Development
Oxford Software Institute
Pitampura, DelhiSkills
- Problem-solving
- Strategic planning
- Talent development
- Operations management
- Resource allocation
- Retail/customer service
- Data analysis
- Process optimization
- Decision-making
- Project management
Accomplishments
- Supervised team of 40 staff members.
- Resolved product issue through Internal and External teams testing.
- Documented and resolved Product & Team allocation issues which led to improve customer & retail experience.
Software
Photoshop And Corel Draw
Timeline
Quality and Operations Senior Manager
Cars24 Pvt Ltd
2023.04 - Current
Deputy Manager I
Cars24 Pvt Ltd
2020.04 - 2021.03
Procurement & Payment Team Lead
Cars24 Pvt Ltd
2019.04 - 2020.03
Quality Analyst
Cars24 Pvt Ltd
2017.12 - 2019.03
Operations Executive
Home Shop18
2016.01 - 2017.01
Warehouse Operation Executive
Oxizn Trading Pvt Ltd
2015.01 - 2016.01
Supervisor cum Operations Executive
S.P. Enterprises
2014.01 - 2015.01
Bachelor of Commerce -
Delhi University
2001.04 -
Quality and Operations Manager
Cars24 Pvt Ltd
4 2022 - 2023.03
MS Office And Web Design Development
Oxford Software Institute
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