MS Office & Web-Based Apps
Jaspreet Singh
Quality And Operations Manager
New Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent Retail relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Quality and Operations Senior Manager
Cars24 Pvt Ltd
04.2023 - Current
- Cultivated client and stakeholder relationships for long-term partnerships and repeat business.
- Implemented operational standards, policies, and procedures.
- Led monthly business planning meetings and workshops to drive success.
- Consistently met or exceeded annual performance targets.
- Collaborated cross-functionally to achieve organizational goals.
- Optimized project resource allocation, reducing costs and improving efficiency.
- Enhanced team performance through training and fostering collaboration.
- Provided strong leadership to boost productivity and morale.
- Identified cost-saving opportunities and implemented plans to increase savings.
- Ensured regulatory compliance through performance reviews and risk management.
- Developed training materials and conducted workshops on risk management.
- Successfully mitigated financial risks, minimizing losses in the portfolio.
- Produced comprehensive reports and dashboards for decision-making.
Quality and Operations Manager
Cars24 Pvt Ltd
4 2022 - 03.2023
- Directed procurement and payment operations, improving efficiency.
- Streamlined processes, reducing processing times.
- Enhanced customer satisfaction and data accuracy.
- Contributed to strategic decision-making and process improvements.
- Mediated staff conflicts, promoting collaboration.
- Ensured compliance in resource and asset management.
- Established performance goals and provided feedback.
- Inspired employee productivity and engagement.
Deputy Manager I
Cars24 Pvt Ltd
04.2020 - 03.2021
- Led a high-performing team for procurement and payment processes
- Provided exceptional retail support and query resolution
- Implemented efficient data management practices.
Procurement & Payment Team Lead
Cars24 Pvt Ltd
04.2019 - 03.2020
- Provided live support and resolved retail queries
- Managed team data management and daily reporting
- Contributed insights and suggestions for product tasks.
Quality Analyst
Cars24 Pvt Ltd
12.2017 - 03.2019
- Conducted vehicle model, variant, and RTO details checks
- Verified final payments and ensured accuracy
- Verified car inspection reports
- Verified RTO Background details of vehicles.
Operations Executive
Home Shop18
01.2016 - 01.2017
- Monitored product quality before dispatching and conducted necessary quality checks
- Ensured proper order execution and addressed related issues.
Warehouse Operation Executive
Oxizn Trading Pvt Ltd
01.2015 - 01.2016
Supervisor cum Operations Executive
S.P. Enterprises
01.2014 - 01.2015
Education
Bachelor of Commerce -
Delhi University
SOL 04.2001 -
MS Office And Web Design Development
Oxford Software Institute
Pitampura, DelhiSkills
- Problem-solving
- Strategic planning
- Talent development
- Operations management
- Resource allocation
- Retail/customer service
- Data analysis
- Process optimization
- Decision-making
- Project management
Accomplishments
- Supervised team of 40 staff members.
- Resolved product issue through Internal and External teams testing.
- Documented and resolved Product & Team allocation issues which led to improve customer & retail experience.
Software
Photoshop And Corel Draw
Timeline
Quality and Operations Senior Manager
Cars24 Pvt Ltd
04.2023 - Current
Deputy Manager I
Cars24 Pvt Ltd
04.2020 - 03.2021
Procurement & Payment Team Lead
Cars24 Pvt Ltd
04.2019 - 03.2020
Quality Analyst
Cars24 Pvt Ltd
12.2017 - 03.2019
Operations Executive
Home Shop18
01.2016 - 01.2017
Warehouse Operation Executive
Oxizn Trading Pvt Ltd
01.2015 - 01.2016
Supervisor cum Operations Executive
S.P. Enterprises
01.2014 - 01.2015
Bachelor of Commerce -
Delhi University
04.2001 -
Quality and Operations Manager
Cars24 Pvt Ltd
4 2022 - 03.2023
MS Office And Web Design Development
Oxford Software Institute
Similar Profiles
Anand Kumar SinghAnand Kumar Singh
Sales Associate at CARS24 PVT LTDSales Associate at CARS24 PVT LTD
Sudhanshu PraharajSudhanshu Praharaj
Vendor management (Sales Experience) at CARS24 Pvt LtdVendor management (Sales Experience) at CARS24 Pvt Ltd
B Nikhil KumarB Nikhil Kumar
KEY ACCOUNT MANAGER at CARS24 pvt ltdKEY ACCOUNT MANAGER at CARS24 pvt ltd