Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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JAIKUMARI Y

Summary

Experienced team leader and business associate with a strong background in customer service, sales, and team management. Skilled in training, multitasking, and leading teams to achieve organizational goals. Demonstrated ability to quickly grasp new concepts and consistently deliver outstanding customer retention and sales outcomes.

Overview

17
17
years of professional experience

Work History

Business Associate

Business Associate & TL
11.2022 - 10.2024



  • Verified work aligned with service levels agreed and client requirements.
  • Engaged with customers to build business relationships.


  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Researched, analyzed, and projected market data for potential markets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Customer Care Executive

Aircel agency
01.2008 - 01.2013
  • Front Desk Customer Care Executive (1 year)
  • Senior customer care executive "3 years"
  • Sales & retention executive "1 year"

Education

BBA - marketing management

01.2008

Higher Secondary - undefined

Vidya Bharti English & Hindi School
01.2004

Skills

  • Reporting
  • Data maintain
  • Analysing
  • Observation
  • Decision making
  • Communication
  • Multi-tasking
  • Operations management

Hobbies and Interests

  • Reading
  • Listening podcast
  • Internet Surfing

Timeline

Business Associate

Business Associate & TL
11.2022 - 10.2024

Customer Care Executive

Aircel agency
01.2008 - 01.2013

Higher Secondary - undefined

Vidya Bharti English & Hindi School

BBA - marketing management

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JAIKUMARI Y