Summary
Overview
Work History
Skills
Websites
Accomplishments
Certification
Travel , Reading , Blogging
Timeline
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Jaimini Majali

Bengaluru

Summary

Seasoned Travel Industry Professional | 8.6 Years | Test Analyst, Business Analyst, Project & Product Management

I'm a passionate and results-oriented professional with over 8.5 years of experience in the travel domain. Throughout career, I've gained a well-rounded understanding of the industry by working across various roles, including test analyst, business analyst, Scrum Master, Agile methodologies, project management, and product management. This diverse experience allows an approach to challenges from multiple perspectives and deliver effective solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Product Definition Analyst

Amadeus Labs
12.2023 - Current
  • Led the product development lifecycle for a Corporate booking product, a travel booking platform, resulting in a 10% increase in user engagement.
  • Conducted user research and A/B testing to identify user pain points and optimize the booking process, leading to a 10% increase in consumption for booking flows
  • Owned product roadmap and collaborated with cross-functional teams (engineering, design, marketing) to ensure on-time and successful product launches.
  • Analyzed user data and market trends to identify new feature opportunities and inform product strategy.
  • Presented product progress and roadmaps to stakeholders, securing buy-in and alignment.

Product Owner | Scrum Master

IBS Software
07.2022 - 12.2023
  • Debutant Award - Completed Certification and Go-Live for 2 new HOS customers
  • Providing consulting solutions around hospitality services ensuring customization
  • Utilized user research and data analysis to identify user pain points and prioritize backlog items
  • Adept at identifying roadblocks and implementing solutions to keep projects on track
  • Triage and provide a defined-action response within 24 hours on all bugs logged for assigned products.
  • Escalate critical issues, identifying those that need hotfixes
  • Presented product performance reports to stakeholders and made data-driven recommendations for improvement

Product Analyst [Partly Innovation Team]

Tata Consultancy Services
02.2020 - 07.2022
  • Lead solutions, and interface with stakeholders for timely delivery and feasibility analysis.
  • Driving requirements prioritization, tradeoff decisions and functional walkthrough

Lead Business Analyst

Tata Consultancy Services
06.2018 - 02.2020
  • Best Team Award
  • Understanding current flows and creating artifacts for new flows.
  • Analyzing API of baseline products, and documenting DFDs and sequence diagrams.
  • Solution discussions and analysis on Data Migration.
  • Planning and defining scope, WBS, timeline, resources.

Business Analyst

Tata Consultancy Serivces
07.2017 - 06.2018
  • SBD,DCS, NDC and WCI related products for Japan Airlines using Amadeus Webservices - [ On the Spot Award]
  • Liaised with business and technical teams - weekly basis , identified deliverables and bridged gaps.
  • Conceptualized user stories along with clear functional and technical specifications (FRD) from ambiguous BRD.
  • Created user stories, tracked deliverables and bug handling for sprint items - Defect Management.

Test Analyst

Tata Consultancy Services
11.2015 - 07.2017
  • Migration of PSS for Airline
  • Gap Analysis and Testing life cycle implementation,Functional Walkthrough - testing per-say.
  • Supported Seating, DCS and Self service check-in modules for Airline [Amadeus Product].
  • User Acceptance , Regression and Business Process testing with Reporting.

Skills

  • Business Analysis
  • Agile Project Management
  • Product Management
  • Stakeholder Management and Communication
  • Software Implementation
  • Travel Domain Expertise
  • Sprint planning, retrospectives and Agile tools (JIRA, Confluence)
  • Functional and UAT Testing

Websites

Accomplishments

  • Completed 15+ certifications and Go-live : 3 months estimation - reducing it to an average of 1-1.5 month per hotel/channel partner
  • Customer Satisfaction Index - Module level : Significant rise in CSI to 99%

Certification

  • Professional Scrum Master™ I (PSM I)
  • Certified SAFe® 6 Practitioner


Travel , Reading , Blogging

Like to Wander - Wonder - Write ! Curious soul who collects experiences like souvenirs !

Timeline

Product Definition Analyst

Amadeus Labs
12.2023 - Current

Product Owner | Scrum Master

IBS Software
07.2022 - 12.2023

Product Analyst [Partly Innovation Team]

Tata Consultancy Services
02.2020 - 07.2022

Lead Business Analyst

Tata Consultancy Services
06.2018 - 02.2020

Business Analyst

Tata Consultancy Serivces
07.2017 - 06.2018

Test Analyst

Tata Consultancy Services
11.2015 - 07.2017

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Jaimini Majali