Jaimin Nair
Bangalore
Summary
Senior Learning & Development Leader with 19+ years of experience building enterprise-wide L&D, leadership, and talent ecosystems across Insurance, BFSI, EdTech, and BPO. Proven track record of scaling learning for 1,700+ employees, driving business metrics, and partnering with CXOs to deliver measurable performance outcomes.
Overview
22
22
years of professional experience
Work History
Sr Manager - Sales & Operations Training
Digit Life Insurance
09.2024 - Current
- Managed end-to-end development and delivery of training programs for new sales verticals
- Drove training agenda for top distributors and partners to enhance engagement
- Implemented new LMS strategy for Sales & Operations vertical
- Implementing new content management framework for entire sales & operations training requirements
- Developed sales training strategy aligned with key business goals
Chief Manager - Training (Operations, Customer Service & Partners)
Bajaj Allianz Life Insurance
09.2022 - 07.2024
- Headed L&D and Operations Training initiatives for entire pan India branch and central operations (1700 employees)
- Managed end-to-end L&D initiatives for Operations vertical which included behavioral training programs, competency building programs and leadership development
- Established vision for current and future training and capacity building portfolio through proactive, innovative approaches and long-term projects
- Implemented new digital learning programs for vertical to enhance employee engagement and learning effectiveness
- Driving key business metrics such as FTR, Renewals and Surrender Retention through regular ILT and e-learning programs.
- Created first ever gamified learning curriculum in 7 different regional languages.
- Implementing org level L&D programs for improving bench strength and talent management projects
- Managed trainers' involvement in BALIC's training initiatives, including trainer selection and support in training design and delivery
Senior Manager - L&D and Quality Assurance
BYJU'S
12.2020 - 09.2022
- Headed L&D initiatives for entire Digital Finance team (750 employees) in BYJU'S which includes process and behavioral training requirements
- Developed and executed training roadmap and strategy for 2020 and 2021 for Digital Finance team aligned with business objectives
- Implemented new training framework for process training induction training across 3 different verticals
- Implemented Udemy for Business across all sub-verticals (Master Admin role). Gained highest penetration and completion % amongst all department within BYJU'S
- Streamlined training content to meet industry standards using instructional design concepts and methodologies
- Implemented Learning Management System (LMS) for all employees in Digital Finance to enhance training accessibility
- Initiated and executed competency mapping exercise for all employees in Digital Finance team
- Assisted employees with counseling, career progression, and grievance resolution.
DGM- L&D
HDFC Life
10.2014 - 07.2020
- Spearheaded L&D vertical within HR, catering to end to end learning needs corporate and branch operations team.
- Successfully managed all digital learning initiatives for the organization
- Designed and implemented Digital learning strategy which covers all new joiners in the organization as well as existing employees
- Designed and executed 'Young Manager Program', a comprehensive 6-month training initiative for CAT - A campus recruits, fostering leadership skills in the insurance sector
- Managed training operations including planning, budgeting, communication and administration and delivery
- Managed L&D budgets exceeding 1.5 crores annually, implementing a sustainable strategy for online and offline interventions to enhance productivity across departments
- Identified and contracted external consultants and vendors to support diverse learning and development initiatives, enhancing organizational training capabilities
- Headed talent management projects across the organization through assessment centers, 360-degree surveys, succession planning framework and implementation and change management initiatives
- Institutionalized new hiring framework for recruiting quality resources across corporate functions Managed end to end leadership hiring for Exide Life Insurance
Manager - Training & Service Quality
Mphasis BPO
03.2013 - 10.2014
- Managed Training & Service Quality for entire BFSI verticals including key clients like ICICI Prudential, L&T and BSLI Inbound & Outbound
- Managed transitions for L&T group companies in Finance, Housing, and Insurance, scaling the team from 35 to 150 FTEs.
- Spearhead end-to-end project transitions under BFSI segment including knowledge transfer, process mapping, hiring, operational setup, etc.
Manager - Learning & Development
Adecco India Pvt. Ltd
11.2011 - 03.2013
- Spearheaded all Training & Development initiatives for the organization by creating a L&D strategy, vision and action plan to implement dynamic learning plans while increasing efficiency and productivity
- Developed content for all training programs internally using role plays, case studies and AV aids; evaluated and monitored development and effectiveness of these programs (KP Model)
- Successfully completed a complete calendar year of training as per plan which provided 5 days of training to each individual / employee
- Successfully implemented internal process training which provided a major boost to improve global audit scores with participation of around 800 employees
- Received highest increase over previous ratings for 2 successive surveys through training-related scores for employee engagement surveys
Manager - Contact Center Operations & Training
ICICI Prudential Life Insurance
12.2006 - 11.2011
- Successfully managed the inbound & outbound site operations to ensure all operational staff execute service level agreements for outsourced BPO
- Devised solutions and strategies for improving performance & critical metrics
- Conducted certification assessment for delivery trainers on newly developed training modules; evaluated basic facilitation skills with strict adherence to lesson plan and standardization of trainings across regions
Process Trainer
CLi3L E-Services Ltd (SITEL)
06.2004 - 12.2006
- Trained new joiners on process, systems, and products through one-on-one coaching; created and managed comprehensive training content.
- Monitored calls regularly for CSAT project to enhance quality scores.
Education
MBA - HR & Corporate Training
ISBM & A
B. Com -
ISBM & A
Graduate Diploma in Management -
Cambridge College
Perth, Western AustraliaSkills
- Creating and executing L&D strategy
- Vendor Management
- Professional Coaching (ICF)
- Program Management
- Talent Management
- Leadership Development
- LMS & LXP Management
- Instructional Designing
- Employee Engagement
- Content Development
Accomplishments
- Won the best idea award in 'Ideation' contest. The idea was related to increasing renewal collection for the organization
- Managed end-to-end leadership training interventions for Senior Management and Executive team members with partnerships from IIM Bangalore and other leading global training service providers
- Created and implemented organizational competency framework for all levels and roles within the organization for Exide Life Insurance and BYJU'S Digital Finance Unit
- Received highest organizational 'Champions' award for conceptualizing and executing first future leaders training program in Exide Life
- Received highest organizational (quarterly) award 'TATVA' in ICICI Prudential for managing extremely high call center volumes without losing SLA's for 3 months in row
- Received highest incremental rating in 'Great Place to Work' survey for improvement and access to training parameters within the organization amongst all Adecco global entities
Timeline
Sr Manager - Sales & Operations Training
Digit Life Insurance
09.2024 - Current
Chief Manager - Training (Operations, Customer Service & Partners)
Bajaj Allianz Life Insurance
09.2022 - 07.2024
Senior Manager - L&D and Quality Assurance
BYJU'S
12.2020 - 09.2022
DGM- L&D
HDFC Life
10.2014 - 07.2020
Manager - Training & Service Quality
Mphasis BPO
03.2013 - 10.2014
Manager - Learning & Development
Adecco India Pvt. Ltd
11.2011 - 03.2013
Manager - Contact Center Operations & Training
ICICI Prudential Life Insurance
12.2006 - 11.2011
Process Trainer
CLi3L E-Services Ltd (SITEL)
06.2004 - 12.2006
MBA - HR & Corporate Training
ISBM & A
B. Com -
ISBM & A
Graduate Diploma in Management -
Cambridge College