Hi, I’m
Jai Pandey
IT Infrastructure Leader, IT Security And Audits, Program Management
Greater Noida West
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Information Technology Leader with 17 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
17
years of professional experience
5
years of post-secondary education
2
Certifications
Work History
Pine Labs Pvt LtdNoida
Sr. Program Manager II
03.2017 - Current
Job overview
- Deliverables: - Solutioning, Design and Architecture of IT infrastructure, Vendor Finalization, Procurement and Negotiations, Project Estimates and Budgeting, P& L, Team grooming, Project Management, Risk Management, Compliance, Reports, Dashboard, AOP’s.
- Managed 6 Datacenter projects including new setup, datacenter migration, Increasing infrastructure performance by 100% by adopting new technologies, like HCI( Nutanix, VSAN, VCP), Automations to increase 50% productivity of engineers SDN, Multi-node architecture, Load Balancers, DR solution with ~0 RPO
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors
- Adopted Hyperscale's like AWS, Azure to decrease go to market time by 40% and increasing profitability of organization.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints
HCL Services ltd
Project Manager
09.2013 - 03.2017
Job overview
- Project Name: - Medanta The Medicity
- Project deliverables: - FMS Support, Managed Support, Incident/Change Management Service Request Fulfillment Network Support, Vendor management, Data Center operation, Upselling, Cross Selling, Project Management, Employee Performance review.
- Increased revenue by 40% post optimizations and creating change request of 40 Cr.
- Increased the resource productivity and quality of work by implementing Six sigma methodologies.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution
IBM India Pvt Limited
Project Manager
06.2011 - 09.2013
Job overview
- Project Name: - FIS Global solution India Pvt Limited.
- Deliverables: - FMS support, Hardware and warranty support, Server Support, Network Support, people management of 100 Employees, employee performance review.
- Identified plans and resources required to meet project goals and objectives
- Planned, designed, and scheduled phases for large projects
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of projects
- Developed and implemented strategic project plans to meet business objectives
- Achieved project deadlines by coordinating with contractors to manage performance
Aegis Ltd.
Sr. Executive IT
01.2008 - 11.2010
Job overview
- Deliverables: - Server Administration, Network Administration, Datacenter administration, FMS support, Hardware and warranty support, Server Support, Network Support
- Spearheaded development of mobile applications that improved remote workforce capabilities and increased overall productivity levels
- Collaborated with cross-functional teams to develop integrated technology solutions addressing critical business challenges
- Managed vendor relationships for hardware and software procurement, ensuring cost-effective investments in technology resources
HCL Infosystem Pvt. Ltd.
Resident Engineer
05.2007 - 01.2008
Job overview
- Deliverables: - End user computing, Network management, Billing server management, Lotus management, AD, DCP and WSUS management.
Pursuit technology Pvt ltd.
Resident Engineer
11.2006 - 05.2007
Job overview
- Resident Engineer deployed at “Aegis BPO services ltd” Noida for hardware support of HP Desktops.
Education
Amity Online UniversityNoida
MBA from Information Technology
06.2021 - 06.2023
Mahatma Gandhi UniversityDistance Education
Bachelor of Science from Information Technology
04.2001
Govt Polytechnic DehradoonDehradoon
Diploma in Computer Science And Engineering from Computer Science And Engineering
04.2001 - 07.2004
IIT Rorkee -iHub DivyasamparkRorkee
Executive Post Graduate Certificate from Cyber Security And Ethical Hacking
01.2024 - Current
Skills
Change Management
Accomplishments
- MDM Implementation
- CASB Adoption for enhanced security control across the organization
- Dual Firewall Architecture Implementation
- Secure Email Gateway Implementation
- CyberArk Implementation
- Migration of Sever Security to advance antivirus malware protection and XDR
- Tech Refresh-Datacenter Migration
- Implementation of Datacenter Infrastructure for Malaysia and UAE
- Exploring and Migration to AWS Cloud for Identified Workloads.
- Implementation of Nutanix HCI Infrastructure
- Load balancer implementation
- Adoption and Migration of O365
- ITSM ticketing tool Implementation - ManageEngine
- CMDB implementation
- Office Setup/and migration
- Call center setup
- Able to reduce the downtimes of the applications to ~0 post implementing load-balancer, Multi-Node architecture, active-active application deployment.
- Able to reduce the end user tickets to 60% after implementing ITIL controls and migrating from Zimbra mail Server to Exchange 365.
- Automating IT infra provisioning and reduced the delivery of infra from 5 days to 1 day.
- Reduced Data leakage to ~0 percent post implementing MDM, CASB, DLP at End user and at Email gateway.
- Increased and implement zero trust by introducing Micro Segmentation.
IT Security Projects
IT Infrastructure Projects - Data Center
Corporate IT Projects - End User Support
Accomplishment
Certification
ITIL V2
Personal Information
- Father's Name: Sh. S. C. Pandey
- Mother's Name: Smt. Prema Pandey
- Date of Birth: 05/04/1984
- Marital Status: Married
Timeline
IIT Rorkee -iHub Divyasampark
Executive Post Graduate Certificate from Cyber Security And Ethical Hacking
01.2024 - Current
PMP
09-2023
Amity Online University
MBA from Information Technology
06.2021 - 06.2023
Sr. Program Manager II
Pine Labs Pvt Ltd
03.2017 - Current
ITIL V2
03-2014
Project Manager
HCL Services ltd
09.2013 - 03.2017
Project Manager
IBM India Pvt Limited
06.2011 - 09.2013
Sr. Executive IT
Aegis Ltd.
01.2008 - 11.2010
Resident Engineer
HCL Infosystem Pvt. Ltd.
05.2007 - 01.2008
Resident Engineer
Pursuit technology Pvt ltd.
11.2006 - 05.2007
Mahatma Gandhi University
Bachelor of Science from Information Technology
04.2001
Govt Polytechnic Dehradoon
Diploma in Computer Science And Engineering from Computer Science And Engineering
04.2001 - 07.2004
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