Jairaj Vijay Keer

Consultant

Capgemini

04.2012 - 06.2024

01 Type of Industry: PMO Specialist
Project Description: Project Management
Role/Title: Highly organized and detail-oriented PMO professional with extensive experience in project allocation, creation, and resource management. Proven ability to streamline processes, enhance productivity, and deliver comprehensive monthly dashboards. Adept at onboarding and offboarding resources and ensuring accurate project tagging.
Project Duration: Process Improvement
Responsibilities: Project Allocation for Resources: Efficiently allocate resources across multiple projects, ensuring optimal utilization and timely project completion. Project Creation for Different Business Units: Lead the creation and management of projects for various business units, aligning with organizational goals and objectives. Onboarding and Offboarding of Resources: Manage the onboarding and offboarding processes for resources, ensuring smooth transitions and minimal disruptions. Monthly Dashboard Creation: Develop and present comprehensive monthly dashboards, providing key insights and performance metrics to stakeholders. GTID Creation for Resource to Project Tagging: Oversee the creation of GTIDs for accurate resource tagging and tracking across projects.
01 Type of Industry: IT services, IT consulting
Project Description: Coordinating with different service owners for the required details to prepare the end-to-end documents for the closure of services.
Assist the service owners in understanding of the updated SOP’s, protocols, and procedures with different templates.
Keeping the track of all documents prepared or already delivered for the record using Snow and Valgenesis.Organising and analysing the correct versions present with no deviations open.
Conducted GAP analysis and prepared remedian plan.
Responsible to get QA approval for validation deliverables and vendor Audit.
Role/Title: Consultant
Project Duration: March-2021 to June2024
Responsibilities: Coordination with Service Owners: Effective communication and collaboration are key. Regular check-ins and clear documentation can help streamline this process. Assisting with SOPs and Protocols: Providing clear, concise templates and training sessions can ensure everyone is on the same page.
Document Tracking: Using tools like Snow and ValGenesis is great for maintaining accurate records. Regular audits can help ensure no deviations.
GAP Analysis and Remediation: Identifying gaps and creating actionable plans is crucial for continuous improvement.
QA Approval and Vendor Audits: Ensuring thorough validation and compliance with QA standards is essential for maintaining high-quality deliverables.
02 Type of Industry: AmFam
Project Description: 1. Creating detailed manuals helps management operate more efficiently and effectively. 2. Organizational Studies and Evaluations: Conducting these studies aids in understanding the current state and identifying areas for improvement. 3. Designing Systems and Procedures: Developing systems and procedures streamlines processes and enhances productivity. 4. Work Simplification and Measurement Studies: These studies help in identifying ways to simplify tasks and measure performance accurately. 5. Service Desk Request Management: Handling requests efficiently ensures timely resolution and customer satisfaction. 6. Escalation Management: Managing escalations effectively minimizes disruptions and maintains service quality. 7. Service Level Agreements (SLAs) and Operational Level Agreements (OLAs): Ensuring compliance with SLAs and OLAs is crucial for maintaining service standards. 8. Training New Joiners: Providing training ensures new team members understand the request management process and activities.
Role/Title: Request Management Analyst
Project Duration: April-2020 to February 2021
Responsibilities: 1. Monitoring and Reviewing Execution: Ensuring alignment with the organization's culture and ITSM strategy is key. Regular reviews and updates can help maintain this consistency. 2. Design and Implementation: Leading the design and implementation requires a clear vision and strong leadership skills. Engaging stakeholders early can facilitate smoother implementation. 3. Process Improvement Cycle: Defining and managing this cycle ensures continuous improvement. Regular feedback loops and performance metrics can be beneficial. 4. Email Automation: Automating processes in the shared mailbox can save time and reduce errors. Ensuring the automation aligns with your team's workflow is essential.
5. Project Management Integration: Representing request fulfilment in project management helps in prioritizing and allocating resources effectively. Clear communication with project managers is crucial. 6. Review and Audit: Continuous improvement through regular audits and reviews helps in maintaining high standards. Engaging request champions can provide valuable insights. 7. Handling Escalations and Support Emails: Efficiently managing escalations and support emails ensures customer satisfaction and quick resolution of issues. 8. Training New Joiners: Providing comprehensive training helps new team members get up to speed quickly and understand the processes thoroughly. 9. Client Meetings: Attending client meetings for updates and action plans ensures alignment with client expectations and timely responses. 10. Documentation and Updates: Keeping the team informed about process updates and providing necessary documents ensures everyone is on the same page.
03 Type of Industry: Epsilon
Project Description: Epsilon sounds like a fascinating company with a strong focus on data-driven marketing and relationship management. Their approach of combining analytics, rich data, and technology to provide unique solutions must be quite impactful for their clients, including major names like Citibank, Bank of America, and Comcast. Working with such a diverse and high-profile client base likely presents both exciting opportunities and unique challenges. How do you find working in this environment
Are there any particular aspects of Epsilon's approach or projects that you find especially interesting or rewarding.
Role/Title: Manual Tester
Project Duration: August-2012 to March 2014
Responsibilities:
Understanding Application Functionality: This foundational step ensures you know what needs to be tested.
Requirement Analysis and Documentation: Resolving open queries from stakeholders helps clarify project needs and expectations.
Initial Estimate Calculation: Estimating time and resources for each project phase aids in planning and resource allocation.
Test Plan Design and Walkthroughs: Designing test plans and reviewing them with stakeholders ensures everyone is aligned on the testing strategy.
Test Scenario and Approach Design: Creating detailed test scenarios and matrices like TSM and RTM helps track requirements and testing coverage.
Reviewing and Updating Test Scripts: Collaborating with the BA for final sign-off ensures test cases are accurate and comprehensive.
Test Execution and Defect Management: Logging and tracking defects in Quality Center helps manage issues effectively.
Daily Status and Scrum Calls: Regular communication with stakeholders keeps everyone informed about progress and issues.
Collaboration with Development Team: Working closely with developers ensures test cases reflect changing requirements.
Handling Environment and Access Issues: Coordinating with the support team and implementing risk mitigation plans ensures smooth testing operations.
Preparation of Test Completion Report: This final step provides a summary of testing activities and outcomes for sign-off.
04 Type of Industry: Global Application
Project Description: ITICS North has a broad and diverse scope, handling multiple projects across different regions and sectors. Security testing for Finance and HR applications is crucial, given the sensitive nature of the data involved. Here are some key aspects of your work: 1. Regional Diversity: Managing projects from Europe, Nordic countries, and Sogeti likely involves understanding and adapting to different regulatory and compliance requirements. 2. Security Testing: Ensuring robust security measures for Finance and HR applications helps protect sensitive financial and personal data from breaches and vulnerabilities.
3. Project Management: Coordinating across multiple projects requires strong organizational skills and effective communication to ensure all security protocols are consistently applied.
Role/Title: Manual Tester
Project Duration: April-2014 to May 2016
Responsibilities: involves a wide range of critical tasks that ensure the smooth functioning and continuous improvement of ITICS North's projects. Here's a summary of your responsibilities:
Requirement Test Data Analysis: Analyzing test data requirements to ensure comprehensive coverage.
Test Strategy Preparation: Developing detailed test strategies and plans.
Planning and Scripting: Planning test activities and scripting test cases.
System and Regression Testing: Conducting thorough system and regression testing to ensure functionality and stability.
Production Checkout: Verifying the system in the production environment.
Documentation: Documenting the entire process for transparency and future reference.
Defect Analysis and Tracking: Identifying, analyzing, and tracking defects to resolution.
Requirement Traceability Matrix (RTM): Preparing RTMs to ensure all requirements are tested.
Client Interaction: Communicating with clients about project status, open defects, and upcoming projects or service requests.
Test Data Creation: Creating test data for various project phases.
Enhancements: Adding new functionalities to existing systems based on client requirements.
Validation: Validating documentation and test data to ensure accuracy.
05 Type of Industry: Epsilon
Project Description: Epsilon is a leading marketing company basically dealing in Royalty Points. It has huge number of clients like Citibank, Bank of America, and Comcast etc. It basically deals in data driven marketing in relationships. Eps provides unique solutions that strategically combine analytics, rich data and technology.
Role/Title: Manual Tester
Project Duration: August-2012 to March 2014
Responsibilities:
To understand the functionality of the application to be tested.
Requirement Analysis and Document Creation for resolution of the open queries from the stake holders.
Initial estimate calculation for all the phases of the project
Test Plan Design and Walk through with the stake holders and operations.
Test Scenario, test approach design and also to prepare Test Scenario Matrix (TSM) and RTM (Requirement Traceability Matrix).
Reviewing and Updation of Test Scripts designed by the team and working closely with the BA for the final sign off of test cases.
Test execution, Defect logging and Tracking in Quality center.
Daily Status and scrum calls with the stakeholders and discussion of open issues/risks/defects.
Working closely with the development team to identify and capture test cases and ensure the changing requirements are implemented in the test cases sets.
During times of environment issue or access issues, working closely with the support team and following up with them on it. Bringing the risk mitigation plans to action. Preparation of Test Completion report for the final sign off.
06 Type of Industry: Payroll Input Consolidation System (PICS) – HRMS Project
Project Description: The PICS application sounds like a valuable tool for managing payroll-related tasks beyond the standard monthly CTC. Here's a brief overview of its functionality: 1. Tracking Payments and Deductions: It helps the payroll team keep track of additional payments and deductions for employees. 2. Approval Process: Payments and deductions are created and approved by other departments before reaching the payroll team, ensuring accuracy and compliance. 3. Streamlined Workflow: This process likely helps in maintaining a smooth and efficient workflow, reducing errors and ensuring timely payroll processing. It seems like the PICS application plays a crucial role in ensuring that all payroll-related activities are accurately tracked and managed. Are there any specific features or aspects of the application that you find particularly useful
Role/Title: Manual Tester
Project Duration: April-2012 to August 2014
Responsibilities: PICS application project are essential for ensuring the accuracy and reliability of payroll processes. Here's a summary of your tasks: 1. Preparing Test Scenarios, Test Cases, and Test Data: This foundational work ensures that all aspects of the application are thoroughly tested. 2. Data Validation: Verifying the accuracy of test data is crucial for reliable test results. 3. Execution of Manual Test Cases: Running manual tests helps identify any issues that automated tests might miss. 4. Defect Logging and Reporting: Tracking defects and managing their lifecycle ensures that issues are resolved promptly. 5. Knowledge Transfers: Sharing your expertise with new team members helps them get up to speed quickly. 6. Daily Status Calls: Providing updates and inputs during status calls keeps everyone informed and aligned. 7. Modification/Addition of Test Cases: Adapting test cases to new requirements ensures that the application remains robust and meets evolving needs.
07 Type of Industry: Autoprome
Project Description: Autoprome sounds like a robust tool for managing client incidents and change requests efficiently. Here's a breakdown of its key features and roles: 1. Roles and Responsibilities:
Admin: Manages overall system settings and user permissions.
Process Coordinator: Oversees the workflow and ensures processes are followed.
Project Manager (PM): Responsible for project planning and execution.
Project Lead (PL): Leads the project team and coordinates tasks.
Module Lead (ML): Manages specific modules within the project.
Team Member (TM): Executes assigned tasks and reports progress.
Auditor: Reviews processes and ensures compliance. 2. Key Features:
Ticket/Change Request (CR) Management: Creating, uploading, and assigning tickets and change requests.
Effort Tracking: Filling and tracking effort spent on tasks.
Defect Tracking: Logging and managing defects throughout their lifecycle.
Reporting: Generating reports to monitor progress and performance. Autoprome seems to facilitate effective communication and coordination among different roles, ensuring that incidents and change requests are handled efficiently.
Role/Title: Manual Tester
Project Duration: April-2012 to August 2014
Responsibilities: testing the Autoprome application are crucial for ensuring its functionality and reliability. Here's a summary of your tasks: 1. Understanding Application Functionality: This foundational step ensures you know what needs to be tested. 2. Requirement Analysis and Resolution: Addressing open queries from stakeholders helps clarify project needs and expectations. 3. Test Planning and Preparation: Developing detailed test plans, Test Scenario Matrix (TSM), and Requirement Traceability Matrix (RTM) ensures comprehensive coverage. 4. Reviewing and Updating Test Scripts: Ensuring test scripts are accurate and up-to-date is essential for effective testing. 5. Test Execution and Defect Management: Logging and tracking defects in JIRA helps manage issues efficiently. 6. Daily Status and Stand-Up Calls: Regular communication with stakeholders keeps everyone informed about progress and issues. 7. Collaboration with Development Team: Working closely with developers ensures test cases reflect changing requirements. 8. Handling Environment and Access Issues: Coordinating with the support team and implementing risk mitigation plans ensures smooth testing operations. 9. Preparation of Test Completion/Exit Report: This final step provides a summary of testing activities and outcomes for sign-off.
08 Type of Industry: Automated Immigration & Mobility System (AIMS)
Project Description: Immigration application sounds like a valuable tool for Capgemini employees, streamlining the complex processes involved in immigration formalities. Here's a brief overview of its functionality: 1. Automation of Procedures: The application automates various immigration procedures, making the process more efficient and less prone to errors. 2. Visa and Work Permits: It handles the application and management of visas and work permits for different countries, including the US and UK. 3. Letters of Authorization (LOA): The application also manages LOAs, ensuring that all necessary documentation is in place for employees traveling abroad. By automating these processes, the application likely saves time and reduces the administrative burden on employees and HR teams. Are there any specific features or aspects of the Immigration application
Role/Title: Manual Tester
Project Duration: April-2012 to August 2014
Responsibilities: responsibilities in testing the Immigration application are crucial for ensuring its functionality and reliability. Here's a summary of your tasks:
Understanding Application Functionality: This foundational step ensures you know what needs to be tested.
Requirement Analysis and Resolution: Addressing open queries from stakeholders helps clarify project needs and expectations.
Test Planning and Preparation: Developing detailed test plans, Test Scenario Matrix (TSM), and Requirement Traceability Matrix (RTM) ensures comprehensive coverage.
Reviewing and Updating Test Scripts: Ensuring test scripts are accurate and up-to-date is essential for effective testing.
Test Execution and Defect Management: Logging and tracking defects in JIRA helps manage issues efficiently.
Daily Status and Stand-Up Calls: Regular communication with stakeholders keeps everyone informed about progress and issues.
Collaboration with Development Team: Working closely with developers ensures test cases reflect changing requirements.
Handling Environment and Access Issues: Coordinating with the support team and implementing risk mitigation plans ensures smooth testing operations.
Preparation of Test Completion/Exit Report: This final step provides a summary of testing activities and outcomes for sign-off.
09 Type of Industry: Support Services Desk
Project Description: Supporting hardware and networking services is a crucial aspect of maintaining a robust IT infrastructure. Here are some key responsibilities typically involved in this area: 1. Hardware Support:
Installation and Configuration: Setting up new hardware and ensuring it is configured correctly.
Maintenance and Troubleshooting: Regular maintenance and addressing any hardware issues that arise.
Upgrades: Implementing hardware upgrades to improve performance and capacity. 2. Networking Support:
Network Setup and Configuration: Establishing and configuring network connections and devices.
Monitoring and Maintenance: Keeping an eye on network performance and resolving any issues.
Security: Implementing security measures to protect the network from threats.
Role/Title: Desktop Engineer
Project Duration: April-2010 to August 2012
Responsibilities:
Comprehensive set of responsibilities that cover a wide range of hardware and networking support tasks. Here's a summary of your key duties:
Installation and Troubleshooting:
Operating Systems (Windows 7/8/10)
Software and Antivirus
Printers and peripherals
Hardware Support:
Troubleshooting laptops, desktops, docking stations, and peripherals
Configuring and upgrading workstations and mobile devices
Network Support:
Network troubleshooting and device configuration
VLAN port configurations and basic network troubleshooting
VOIP support
Software Configuration:
Installing and configuring Outlook Exchange, Office, and OEM operating systems
Mail configuration and troubleshooting on computers and mobile devices
Installation of various client applications and software
Client Interaction:
Establishing and resolving client issues via phone, email, or chat
Providing knowledge transfers to new team members
System Maintenance:
Windows updates and resolving miscellaneous issues (power, booting, LAN/Wi-Fi)
Configuring token exchange services and asset management
Laptop configuration and encryption with Sophos and BitLocker
Printer configuration and troubleshooting VC and projector issues
Ticket Management:
Handling tickets for software, network, and hardware using BMC Remedy tool
Maintaining OLA & SLA response of tickets
Adding, removing user account information, and resetting passwords
Evaluation and Documentation:
Evaluating and recommending new hardware/software technologies
Documenting support processes
Your role is critical in ensuring the smooth operation of IT services within the organization

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Consultant

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Diploma - Computer Technology

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Consultant

Diploma - Computer Technology

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