JAISE M JOSE
Kottayam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Success Officer (International)
Gofrugal Technologies
06.2021 - Current
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created customer support strategy to increase customer retention.
- Managed department call volume of 20 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Organizing Customer Meets in international and Domestic markets and giving presentation on different new products helpful for customers.
- Updating customer, keeping them in loop on changes to the product they are using and keep them updated
on the latest enhancements.
Sales Coordinator
Residency Towers
Coimbatore
09.2019 - 06.2021
- Maintaining good business relationships with existing clients.
- Identifying new contacts and developing sales leads.
- Identify new markets and business opportunities and increase sales.
- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
- Targeting key accounts potential for the company.
- Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP).
- Coordinate with Banquet ops on a timely basis to ensure complete customer satisfaction.
- DSR (Daily sales Report) and revenue projection on a daily bases..
Education
Master of Science - Hospitality Administration (Sales & Marketing)
National Council of Hotel Management (NCHMCT)
Noida07.2019
Bachelor of Science - Hotel And Hospitality Management
Institute of Hotel Management
Chennai06.2017
12th -
St Anselms Sr Sec School
Alwar, Rajasthan04.2013
Skills
- International Business
- Customer Retention
- Account Management
- Self Learning
- Problem Solving
- Communication
- Prospecting Skills
Internship
Habitat World (May 2018 - June 2018)
The Westin (June 2015 – October 2015)
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Customer Success Officer (International)
Gofrugal Technologies
06.2021 - Current
Sales Coordinator
Residency Towers
09.2019 - 06.2021
Master of Science - Hospitality Administration (Sales & Marketing)
National Council of Hotel Management (NCHMCT)
Bachelor of Science - Hotel And Hospitality Management
Institute of Hotel Management
12th -
St Anselms Sr Sec School
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