Jaishankari G M

• Marriott:
• Role: Infra Managed Service Sr Analyst
• Project Description: Repackaging the applications for deployment in large scale of machines
• Responsibilities: Application Lifecycle Management & End -to – End Process
• Creating MSI packages as per client requirements
• Creating packages based on user’s requirement within the SLA
• Ensure the quality packages on Quality testing of the peer’s packages
• Scheduling the submission calls and UAT calls with customers to fulfill requirements
• Adhere the different standard of multiple accounts
• Creating Package Request Form, Release Notes and Peer review checklist
• Used Tools: Admin Studio 18, Intune, Powershell, Picture Taker, Beyond Compare, ProcMon and Installrite

• WPS – Application Packaging Factory:
• Role: ITO Svc Delivery cons II
• Project Description: Repackaging the applications for deployment in large scale of machines
• Responsibilities: Application Lifecycle Management & End -to – End Process
• Creating MSI packages based on user’s requirement within the SLA
• Ensure the quality packages on Quality testing of the peer’s packages
• Scheduling the submission calls and UAT calls with customers to fulfill requirements
• Performing the Integrating testing through SCCM on customers environment
• Adhere the different standard of multiple accounts
• Creating Package Request Form, Release Notes and Peer review checklist
• Used Tools: Admin Studio 18, Wise Script, Vbs, Powershell (ADK), Installscript, Picture Taker, Beyond Compare, ProcMon and Installrite

Tools & Technologies: SCCM, Wise Package Studio, InstallShield, App-V, AdminStudio

• Managed end-to-end application deployment to production environments using System Center Configuration Manager (SCCM).
• Created applications and device/user collections in SCCM and distributed content to appropriate Distribution Points (DPs).
• Generated and managed PreStage content files to support content distribution in remote environments.
• Conducted thorough application testing and resolved distribution issues in testing environments.
• Performed requirement analysis and application behavior analysis to determine optimal packaging strategies.
• Repackaged applications using tools such as Wise Package Studio, InstallShield, and other industry-standard tools, in compliance with company standards.
• Prioritized and managed packaging tasks based on criticality and client-defined timelines.
• Identified and troubleshot errors during the packaging process to ensure smooth and silent installations.
• Conducted Quality Assurance (QA) to ensure applications met client and company standards.
• Acted as the primary point of contact for client communication, handling clarification requests and delivery coordination.
• Monitored packaging request flow and reported project progress to management, including risk areas and mitigation strategies.
• Reviewed team members’ packages before client delivery, ensuring consistency and quality.
• Created and maintained detailed release notes and documentation for each application package.
• Maintained a knowledge base of known issues and workarounds to streamline future packaging efforts.
• Collaborated with the onshore QA and system testing teams for final validation and UAT.