Jaisingh Walunj
Mumbai
Summary
Strong leader and problem-solver dedicated to streamlining collection to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
3
3
Languages
Work History
National collection Manager
Credit wise capital
01.2021 - Current
- Dep’t: Two-Wheeler and PL Collection – All Collection Activity
- Bucket X to NPA Pre and post delinquency management
- States - Maharashtra, Gujarat, Karnataka, Andhra Pradesh, Telangana, Bihar and Uttarakhand
- Total portfolio – 200 CR, Delinquent portfolio – 49CR
- Bucket X and 1 (soft collection) follow-up form Call Centre with 30 Agents in house and call centre
- Bucket 2 and above (hard Collection) follow up by 130 in house Collection Officer and Agencies
- Collection Team – 2 RCM, 5 State head, 1 call centre manager, 7 collection Manager and 13 asst collection manager, 1 repo auditor and 2 Mis executive.
Regional Collection Manager
Bajaj Finserv
03.2019 - 01.2021
- Product – Consumer durable
- Bucker – X Mumbai region
- Collection thru call center & field collections team
- Call Center team- 50 call centre agents in 5 different call centre
- Field Team-2 collection manager, 6 Asst collection manager and 50 collection executives / DCA
- Allocation – 15,000 cases.
Collection Manager
Tata Capital Financial Services LTD
08.2014 - 01.2019
- Competently managing the X Bkt collection process for retails Loans thru call center & field collections team
- Location – PAN India
- Product – Consumer durable, Two-Wheeler, Home equity, commercial vehicles (New and Use) Call Center team-1 Assistant Manager, 1 Team Leader, 12 Tele callers & 1 MIS Executive
- Field Team-2 national coordinator, 6 Regional coordinators, 22 Team Leaders & 175 Field executives
- Exhibited excellence in achieving collection targets and reducing delinquency cases by increasing operational efficiency; expertise in managing collection operations and implement strategies towards enhancing business volumes and growth as well as analyzing & assessing revenue potential in new business opportunities
- Proactive professional with a pioneering career reflecting strong leadership qualities coupled with hands on expertise in planning & conducting Training/Development programs for call center & field staff, Team Management, Operations Management and MIS
- Superior people management and communication skills; sound knowledge of process and system; and proven ability to work independently as well as a part of a team
- Demonstrated capability of managing large teams with hands on experience in training candidates for the organization and monitoring performance of team members
- Enterprising professional with demonstrated skills in streamlining customer service function by designing innovative service policies and strategies to generate high value propositions for the customers
- A consistent performer having successful track record of making visible contribution to raise productivity with indept application of Operations and process Optimization skills.
Territory collection Manager
FEDBANK Financial Services Limited
05.2009 - 08.2014
- Dep’t: Gold Loan collection – All Collection Activity
- Bucket X to NPA (Bucket Allocation, NPA, Low Purity, Spurious, fraud & theft, Auction process, MIS’s, notice issuance) Area - Maharashtra, Gujarat, Karnataka, Tamilnadu, Andhra Pradesh
- Total Branches 162
- Total portfolio – 405 CR, Delinquent portfolio – 123 CR
- Bucket 1 to 3 cases (soft collection) follow-up form Call Centre with 6 Agents and 1 Team leader (Aegis global LTD
- Pune) Bucket 4 and above (hard Collection) follow up by 12 Collection Officer in field
- Bucket 6+ following with auction team for final liquidation
- Recovery form auction deficit (Auction loss) accounts with help of collection officer and 6 collection agencies
- Recovery of excess funding, low purity and spurious gold, stone deduction
- Arrange gold auction.
Senior Officer
INDIA INFOLINE FINANCE LIMITED
01.2012 - 05.2013
- Dep’t: Gold Loan collection – NPA, Low Purity and Spurious Gold Collection
- Area - Mumbai and Konkan Belt, Total Branch 83 portfolio – 310CR.
Portfolio Manager
KOTAK MAHINDRA BANK LTD
06.2009 - 12.2010
- Dep’t: PL and BL
- Bucket 180
AGENCY MANAGER
ICICI Bank Ltd
11.2007 - 06.2009
- Dep’t: STPL & CD Bucket 180
Education
Job Profile
3 TO 300 corers, 40, 8, 14, hard buckets( Bucket 180+), agency people on field, police station, Taking out of application of customers not Traceable, Doing Lien & Auto debit work, Monitoring Field Staff, Taking Feedback from field executive and agencies, Data Entry, Delivering SOA to Customer, Delivering Dunning letter to Customer, Taking approval for settlement, Co-ordination with legal team, Skip tracing, Auction Process
Communication Interpersonal Skills
Attentive listener / directing others to identify problem & Finding Correct Solution, Reporting / Documentation / Organization & Presentation Skills
Personal Information
- Current CTC: 30 lac
- Date of Birth: 07/05/84
Timeline
National collection Manager
Credit wise capital
01.2021 - Current
Regional Collection Manager
Bajaj Finserv
03.2019 - 01.2021
Collection Manager
Tata Capital Financial Services LTD
08.2014 - 01.2019
Senior Officer
INDIA INFOLINE FINANCE LIMITED
01.2012 - 05.2013
Portfolio Manager
KOTAK MAHINDRA BANK LTD
06.2009 - 12.2010
Territory collection Manager
FEDBANK Financial Services Limited
05.2009 - 08.2014
AGENCY MANAGER
ICICI Bank Ltd
11.2007 - 06.2009
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