Jaisingh Walunj
Mumbai
Summary
Strong leader and problem-solver dedicated to streamlining collection to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
3
3
Languages
Work History
National collection Manager
Credit wise capital
01.2021 - Current
- Dep’t: Two-Wheeler and PL Collection – All Collection Activity
- Bucket X to NPA Pre and post delinquency management
- States - Maharashtra, Gujarat, Karnataka, Andhra Pradesh, Telangana, Bihar and Uttarakhand
- Total portfolio – 200 CR, Delinquent portfolio – 49CR
- Bucket X and 1 (soft collection) follow-up form Call Centre with 30 Agents in house and call centre
- Bucket 2 and above (hard Collection) follow up by 130 in house Collection Officer and Agencies
- Collection Team – 2 RCM, 5 State head, 1 call centre manager, 7 collection Manager and 13 asst collection manager, 1 repo auditor and 2 Mis executive.
Regional Collection Manager
Bajaj Finserv
03.2019 - 01.2021
- Product – Consumer durable
- Bucker – X Mumbai region
- Collection thru call center & field collections team
- Call Center team- 50 call centre agents in 5 different call centre
- Field Team-2 collection manager, 6 Asst collection manager and 50 collection executives / DCA
- Allocation – 15,000 cases.
Collection Manager
Tata Capital Financial Services LTD
08.2014 - 01.2019
- Competently managing the X Bkt collection process for retails Loans thru call center & field collections team
- Location – PAN India
- Product – Consumer durable, Two-Wheeler, Home equity, commercial vehicles (New and Use) Call Center team-1 Assistant Manager, 1 Team Leader, 12 Tele callers & 1 MIS Executive
- Field Team-2 national coordinator, 6 Regional coordinators, 22 Team Leaders & 175 Field executives
- Exhibited excellence in achieving collection targets and reducing delinquency cases by increasing operational efficiency; expertise in managing collection operations and implement strategies towards enhancing business volumes and growth as well as analyzing & assessing revenue potential in new business opportunities
- Proactive professional with a pioneering career reflecting strong leadership qualities coupled with hands on expertise in planning & conducting Training/Development programs for call center & field staff, Team Management, Operations Management and MIS
- Superior people management and communication skills; sound knowledge of process and system; and proven ability to work independently as well as a part of a team
- Demonstrated capability of managing large teams with hands on experience in training candidates for the organization and monitoring performance of team members
- Enterprising professional with demonstrated skills in streamlining customer service function by designing innovative service policies and strategies to generate high value propositions for the customers
- A consistent performer having successful track record of making visible contribution to raise productivity with indept application of Operations and process Optimization skills.
Territory collection Manager
FEDBANK Financial Services Limited
05.2009 - 08.2014
- Dep’t: Gold Loan collection – All Collection Activity
- Bucket X to NPA (Bucket Allocation, NPA, Low Purity, Spurious, fraud & theft, Auction process, MIS’s, notice issuance) Area - Maharashtra, Gujarat, Karnataka, Tamilnadu, Andhra Pradesh
- Total Branches 162
- Total portfolio – 405 CR, Delinquent portfolio – 123 CR
- Bucket 1 to 3 cases (soft collection) follow-up form Call Centre with 6 Agents and 1 Team leader (Aegis global LTD
- Pune) Bucket 4 and above (hard Collection) follow up by 12 Collection Officer in field
- Bucket 6+ following with auction team for final liquidation
- Recovery form auction deficit (Auction loss) accounts with help of collection officer and 6 collection agencies
- Recovery of excess funding, low purity and spurious gold, stone deduction
- Arrange gold auction.
Senior Officer
INDIA INFOLINE FINANCE LIMITED
01.2012 - 05.2013
- Dep’t: Gold Loan collection – NPA, Low Purity and Spurious Gold Collection
- Area - Mumbai and Konkan Belt, Total Branch 83 portfolio – 310CR.
Portfolio Manager
KOTAK MAHINDRA BANK LTD
06.2009 - 12.2010
- Dep’t: PL and BL
- Bucket 180
AGENCY MANAGER
ICICI Bank Ltd
11.2007 - 06.2009
- Dep’t: STPL & CD Bucket 180
Education
Job Profile
3 TO 300 corers, 40, 8, 14, hard buckets( Bucket 180+), agency people on field, police station, Taking out of application of customers not Traceable, Doing Lien & Auto debit work, Monitoring Field Staff, Taking Feedback from field executive and agencies, Data Entry, Delivering SOA to Customer, Delivering Dunning letter to Customer, Taking approval for settlement, Co-ordination with legal team, Skip tracing, Auction Process
Communication Interpersonal Skills
Attentive listener / directing others to identify problem & Finding Correct Solution, Reporting / Documentation / Organization & Presentation Skills
Personal Information
- Current CTC: 30 lac
- Date of Birth: 07/05/84
Timeline
National collection Manager
Credit wise capital
01.2021 - Current
Regional Collection Manager
Bajaj Finserv
03.2019 - 01.2021
Collection Manager
Tata Capital Financial Services LTD
08.2014 - 01.2019
Senior Officer
INDIA INFOLINE FINANCE LIMITED
01.2012 - 05.2013
Portfolio Manager
KOTAK MAHINDRA BANK LTD
06.2009 - 12.2010
Territory collection Manager
FEDBANK Financial Services Limited
05.2009 - 08.2014
AGENCY MANAGER
ICICI Bank Ltd
11.2007 - 06.2009
Similar Profiles
Vinit OjhaVinit Ojha
Director of Product & Operations at Credit Wise Capital Pvt LtdDirector of Product & Operations at Credit Wise Capital Pvt Ltd
RAJEEV RANJANRAJEEV RANJAN
Area Business Manager at CREDIT WISE CAPITAL PVT LTDArea Business Manager at CREDIT WISE CAPITAL PVT LTD
Rishi MehtaRishi Mehta
State Head at Credit Wise CapitalState Head at Credit Wise Capital
Suraj SethSuraj Seth
Assistant Manager – Direct Tax at CBV & Associates LLPAssistant Manager – Direct Tax at CBV & Associates LLP
Aditya ApteAditya Apte
Product Manager at ProgIST Solutions LtdProduct Manager at ProgIST Solutions Ltd