Summary
Overview
Work History
Education
Skills
Timeline
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JAISON D S

JAISON D S

L1 Support Engineer
Coimbatore

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

4
4
years of professional experience
2
2
Languages

Work History

L1 Technical Support Engineer

Wipro Technologies (contractual)
Coimbatore
02.2020 - 05.2024
  • Improved customer satisfaction by providing timely and efficient technical support.
  • Resolved complex software and hardware issues for clients, enhancing their overall experience.
  • Collaborated with cross-functional teams to troubleshoot and resolve system-wide problems.
  • Provided remote support for a wide range of technologies, ensuring consistent service quality across all platforms.
  • Mentored junior technicians, sharing best practices and contributing to a knowledgeable support team.
  • Handled specialized cases as an escalation point for complex or unresolved issues, ensuring satisfactory resolution for all parties involved.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Streamlined internal communication by developing standard operating procedures for common support tasks.
  • Managed high-pressure situations with professionalism, effectively addressing urgent customer concerns while maintaining composure.

Education

B.Tech - Industrial Biotechnology

GOVERNMENT COLLEGE OF TECHNOLOGY
Coimbatore
05.2019

Skills

Timeline

L1 Technical Support Engineer

Wipro Technologies (contractual)
02.2020 - 05.2024

B.Tech - Industrial Biotechnology

GOVERNMENT COLLEGE OF TECHNOLOGY

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