Jaison Antony Puthenparampil
Nalasopara (E)
Summary
To be associated with an organization that allows me to showcase my skill and knowledge and also to be a part of a team that dynamically works towards the organization and self-satisfaction thereof.
Overview
2
2
years of professional experience
Work History
SENIOR CONSULTANT-ONLINE SALES
CARATLANE TRADING PRIVATE LIMITED
Mumbai
12.2021 - Current
- Currently handling customer complaints and escalation.
- Respond to customers’ emails, Chats, and calls.
- Provide product and service information to customers.
- End-to-end handling of complaints received across products.
- Research, identify, and resolve customer complaints using applicable software.
- Recognize, document, and alert the management team of trends in customer queries.
- Ensuring regular follow-ups with senior management to ensure complete resolution of complaints and to meet the respective TAT.
- Upsell products and services.
- Other duties as assigned.
- Provided technical support to customers with escalated issues.
- Performed research on customer inquiries before escalating them for further review.
- Reviewed customer feedback surveys and provided recommendations for improvement.
CUSTOMER SERVICE EXECUTIVE
TECH MAHINDRA (BANK OF BARODA)
- Worked as Call Centre Agent (Credit card department)
- Answer incoming calls and respond to customers’ emails
- Grievances handling and resolving the queries
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up on customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned.
AVIATION CUSTOMER SECURITY EXECUTIVE
GO AIRLINES (INDIA) PVT. LTD.
- Worked as Security Executive, CSIA-International Terminal (T2), domestic Terminal (2B)
- Pre-flight of Aircraft
- Front Step Ladder Checks
- Rear Step Ladder Checks
- Front Hold Checks
- Rear Hold Checks
- Supervision of Aircraft
- Upliftment Security
- Escorting deputy passenger
- Surveillance & Profiling
- Secondary Ladder Point Checks
- Handling various securities Equipment
- I.e., HHMD, DFMD CCTV.
AVIATION CUSTOMER SR. SECURITY EXECUTIVE
GO AIRLINES (INDIA) PVT. LTD.
- Worked as Sr
- Security Executive at Kannur International Airport
- Pre-flight of Aircraft
- Front Step Ladder Checks
- Rear Step Ladder Checks
- Front Hold Checks
- Rear Hold Checks
- Supervision of Aircraft
- Upliftment Security
- Escorting deputy passenger
- Surveillance & Profiling
- Secondary Ladder Point Checks
- Handling various securities Equipment
- I.e., HHMD, DFMD CCTV.
AVIATION CUSTOMER SERVICE AND SECURITY EXECUTIVE
SPICEJET AIRLINE LTD.
- Worked as Security Executive, CSIA-International Terminal (T2), domestic Terminal (2B) in Flight Handling Unit
- Front Desk and Reservation Counters
- Flight Ticket bookings
- Pre-flight of Aircraft
- Front Step Ladder Checks
- Rear Step Ladder Checks
- Front Hold Checks
- Rear Hold Checks
- Supervision of aircraft
- Upliftment Security
- Escorting deputy passenger
- Surveillance & Profiling
- Secondary Ladder Point Checks
- Handling various securities Equipment, HHMD, DFMD, CCTV.
Education
Passed basic AVSEC from the Bureau of Civil Aviation Security -
SPICEJET AIRLINES LTD.
05.2017
Passed basic AVSEC from the Bureau of Civil Aviation Security -
GO AIRLINES (INDIA) PVT LTD.
05.2014
TYBCOM -
Lords Universal College
HSC -
V.I.V.A College
SSC -
Infant Jesus High School
Passed dangerous goods regulation basic course conducted by GO airlines pvt ltd. (GO AIR) -
GO AIRLINES (INDIA) PVT LTD.
Qualified screener (2017)-87% -
GO AIRLINES (INDIA) PVT LTD.
Recertification (2019)-86% -
GO AIRLINES (INDIA) PVT LTD.
UpliftmentUpliftmentUpliftmentPassed dangerous goods regulation basic course conducted by SpiceJet airlines ltd. -
SPICEJET AIRLINES LTD.
Skills
- Hardworking & Quick learner
- Exceptional time management skills
- Active listening skills
- Positive and friendly
- Computer literate
- Determined to complete work on time
- Consulting
- Creative problem-solving
- Goal oriented
- Excellence in work ethics
- Innovative
- Strong interpersonal skills
- Productivity Improvement
Proficiency And Other Activity
- Microsoft Office (Word, PowerPoint, Excel)
- Hardware Knowledge
- Software Knowledge
Contact No - Mobile
09890830805
Personal Information
- Date of Birth: 01/15/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Marathi
- Malayalam
Hobbies and Interests
- Playing Football
- Watching Movies
- Playing Video Games
- Participating in Social Welfare Works
Disclaimer
I declare that the contents stated above are true to the best of my knowledge.
Accomplishments
- Received Continuous awards, such as Jewel of the Month and Outstanding Performance in CSAT and Quality.
- Recognized for handling irritated deportee in flight on arrival.
Timeline
SENIOR CONSULTANT-ONLINE SALES
CARATLANE TRADING PRIVATE LIMITED
12.2021 - Current
CUSTOMER SERVICE EXECUTIVE
TECH MAHINDRA (BANK OF BARODA)
AVIATION CUSTOMER SECURITY EXECUTIVE
GO AIRLINES (INDIA) PVT. LTD.
AVIATION CUSTOMER SR. SECURITY EXECUTIVE
GO AIRLINES (INDIA) PVT. LTD.
AVIATION CUSTOMER SERVICE AND SECURITY EXECUTIVE
SPICEJET AIRLINE LTD.
Passed basic AVSEC from the Bureau of Civil Aviation Security -
SPICEJET AIRLINES LTD.
Passed basic AVSEC from the Bureau of Civil Aviation Security -
GO AIRLINES (INDIA) PVT LTD.
TYBCOM -
Lords Universal College
HSC -
V.I.V.A College
SSC -
Infant Jesus High School
Passed dangerous goods regulation basic course conducted by GO airlines pvt ltd. (GO AIR) -
GO AIRLINES (INDIA) PVT LTD.
Qualified screener (2017)-87% -
GO AIRLINES (INDIA) PVT LTD.
Recertification (2019)-86% -
GO AIRLINES (INDIA) PVT LTD.
UpliftmentUpliftmentUpliftmentPassed dangerous goods regulation basic course conducted by SpiceJet airlines ltd. -
SPICEJET AIRLINES LTD.
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