JAIVINRAJ S
Tiruppur
Summary
With a proven track record at Precision Infomatic PVT, I excel in remote desktop and end-user support, seamlessly managing over 500 systems. My expertise in Office 365 administration and vendor collaboration ensures enhanced operational efficiency and customer satisfaction. Skilled in both technical troubleshooting and fostering strong client relationships, I drive IT solutions that align with strategic goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Engineer
Precision Infomatic PVT
Chennai
02.2023 - Current
- CLINT: The Ramco Cements Pvt. Ariyalur
- Troubleshot hardware issues, and worked with service providers to facilitate repairs for end users.
- Remote desktop support and End user support
- Maintained around 500 systems and 80 printers.
- Resolved escalated customer service requests as needed, in order to ensure a successful resolution of customer complaints.
- Developed and maintained strong relationships with customers to meet quality expectations.
- Configured routers and switches according to organizational specifications.
- CLINT: CUBE (Center for Urbanization, Buildings, and Environment)
- As an Office 365 admin, I have created new mail IDs and user credentials.
- Creating and implementing new rules in the domain as per customer requirements.
- Adding and Allocating server space and server monitoring
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Collaborated with vendors in order to acquire necessary hardware components or software licenses at discounted prices.
- Developed and maintained user accounts, permissions, and access rights.
Desktop Support Engineer
Fussion Enterprises
Chennai
07.2021 - 11.2022
- Installing, configuring, and troubleshooting various operating systems of the Windows family, including system and application software.
- Asset Management
- Assembling, maintaining, and troubleshooting high-end PCs.
- Installation and Maintenance of Antivirus Software.
- Installation and troubleshooting of network printers.
- Troubleshooting user profile and Windows login issues.
- Basic knowledge in Outlook Express and MS Outlook.
- Regular data and mail backup of MS Outlook (PST files).
- Having knowledge of how to configure IP, DNS, and DHCP.
- To update the antivirus on a regular basis and scan systems.
- Hands-on knowledge of LAN networks.
- Having knowledge about TCP/IP, SMTP, POP3, DNS, and DHCP.
Education
B. Sc (CS) - Computer Science
AG Arts & Science College
Tiruppur 01.2021
HSC - Biology And Mathematics
Vijayapuram Hr. Sec. School
Tiruppur01.2018
Skills
- Remote desktop support and end-user support
- Office 365 administration and system administration
- Active Directory and DNS monitoring and management
- TCP/IP services and IP addressing
- Data backup and recovery
- Installation of OS (Windows, Linux)
- User account and rights management
- Troubleshooting networking-related problems
- Troubleshooting and maintenance of PCs
- Network devices configuration (router, switches)
- Client Domain Management
- Installation of hardware components
- Configuration of printers and scanners
- Video conference support
- Vendor collaboration and IT documentation
Certification
AWS Academy Cloud Architecting
Completed Hardware & Networking Course.
Languages
Tamil
First Language
English
Intermediate (B1)
B1
kannada
Elementary (A2)
A2
Personal Information
- Father's Name: Mr. Shankarapandiyan
- Date of Birth: 01/12/2000
- Marital Status: Single
Timeline
System Engineer
Precision Infomatic PVT
02.2023 - Current
Desktop Support Engineer
Fussion Enterprises
07.2021 - 11.2022
B. Sc (CS) - Computer Science
AG Arts & Science College
HSC - Biology And Mathematics
Vijayapuram Hr. Sec. School
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