Jakka Teena
Team Lead
Hyderabad,TG
Summary
- Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services
- Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Senior Associate
Tech.Mahindra
hyderabad, Telangana
06.2018 - 06.2019
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Upsold products and services to increase company revenue [Number]% beyond targets.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environment.
Senior Associate
Signa Software Solutions
Hyderabad, Telangana
08.2013 - 06.2018
- Tracked down hard-to-find merchandise at diverse locations.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Collaborated with stakeholders to gather requirements and develop scope.
- Assigned tasks, reviewed performance and devised improvement plans or corrections.
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- Planned and implemented promotional activities, coordinating with peak selling periods to create sales opportunities.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Introduced practical strategies to promote sales growth.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Supported exchange of feedback and communication between management and associates.
- Oversaw project planning, schedule management and customer relations.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- As store keyholder, confirmed completion of opening and closing duties and set alarm codes at close of business.
- Logged reports, expenses, receipts and sales documents into digital database.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Produced documentation, status reports and presentations.
Education
Bachelor of Science - Biotechnology
Brilliant Model High School
Dharmaram, Karimnagar District 08.2014 - 12.2016
Skills
Order fulfillment
Complaint resolution
Service standard compliance
Multi-line phone talent
Account management
Staff Management
Strategic planning
Business Development
Operations management
Business planning
Budgeting
Sales and marketing
Contract Management
Creative merchandising
Verbal and written communication
Negotiation
Project Management
Team Bonding
Contract negotiations
Friendly nature
Technical Support
Relationship building
Advanced problem solving
Accomplishments
Achieved Award (BRAVO) by completing the commitment with accuracy and efficiency.
Timeline
Senior Associate
Tech.Mahindra
06.2018 - 06.2019
Bachelor of Science - Biotechnology
Brilliant Model High School
08.2014 - 12.2016
Senior Associate
Signa Software Solutions
08.2013 - 06.2018