JAKKAM GAUTAM
Hyderabad
Summary
Dynamic Team Leader at Cognizant Technology Solutions with expertise in programmatic advertising and team development. Proven track record in optimizing campaigns and enhancing team performance through targeted training. Skilled in Google Marketing Platforms and revenue reporting, driving significant improvements in campaign quality and compliance.
Overview
11
11
years of professional experience
Work History
Team Leader
Cognizant Technology Solutions India Private Limited
Hyderabad
08.2024 - Current
- Handling a GMP specialists team who takes care of the premium products like Display and Video 360, Platforms Billing, Search ads 360, Campaign management 360 and Google Analytics 360
- Team Development: Mentor, coach, and upskill team members in DV360 platforms, audience strategy, campaign optimization, and reporting.
- Work Allocation: Assign roles and responsibilities within the team to ensure smooth execution of campaigns.
- Performance Reviews: Conduct regular performance evaluations and set KPIs for individual and team growth.
- QA and Compliance: Implement processes to ensure campaign quality, brand safety, and compliance with data privacy regulations.
- Performance Monitoring: Monitor real-time campaign performance and lead optimization efforts to meet KPIs.
Lead Engineer
HCL Technologies
Hyderabad
05.2023 - 09.2025
- Microsoft Bing Ad Campaign creation
- Troubleshooting on Campaign Implementation
- Tier 2 support on existing Bing Ad campaigns
- Microsoft Advertising Editor
- URL tracking
- Troubleshooting App not found queries
Digital Media Senior Associate
Google Operations Center (GOC)
05.2020 - 11.2022
- Google Marketing Platform Billing
- Troubleshooting of Discrepancies occurred on the Monthly invoices of the clients.
- Helping Account Managers (Internal and External) with the contracts they need.
- Helping the clients with the Affiliation contracts and Order form (Rate cards).
- Pulling Revenue, Media cost, Platform Fee, Data fee, Third party and Billable cost reports.
- Rebilling Invoices from one company to another company.
- Splitting invoices according to the requested Invoice level.
- Checking if a Particular campaign has reached its Threshold for the month or checking budget of each campaign or Insertion Orders of Display & Video 360 product.
Business Operation Associate
Accenture Services Private Ltd (for Google Client)
02.2017 - 05.2020
- Worked for Google Marketing Platform for a year with the same job role mentioned above.
- Earlier worked for Google Pixel & Hardware
- Troubleshooting technical queries of the Nexus and Pixel phones
- Recovering lost data of the Pixel and Nexus devices from the Cloud.
- Troubleshooting Android apps when they suddenly stop working.
- Recovering the data of an app when the user switches from one phone to another.
Customer Support Associate
Amazon Development Center
08.2016 - 01.2017
- "Where is my Order" queries
- Return and Refund queries of Indian customers
Process Associate
Genpact Private Ltd (for Google Client)
07.2015 - 07.2016
- Google Play store support
- Troubleshooting of Android Apps
- Google Wallet
- Troubleshooting unwanted and Fraudulent transaction
Sr. Process Executive
Tata business support services (TBSS)
04.2014 - 07.2015
- Process: centurion
- Sales process for a Website called Beachbody.com
- Selling Body fitness programs and supplements on call (voice)
- Support for US, UK and Canadian customers.
Education
Bachelor of Technology - ECE
Vizag Institute of Technology
Visakhapatnam01.2013
Board of Intermediate - MPC
Sri Chaitanya Junior College
Visakhapatnam01.2009
Skills
- Team development
- Teamwork and collaboration
- GMP platform training
- Programmatic Advertising
- Search Ads 360
- Google Ads
- Google Marketing Platforms
- Google Analytics UI
- Display & Audio 360 UI
- Campaign Manager 360 UI
- Fixing Billing Discrepancies
- Revenue Reporting
- Billable cost reporting
- Refund reporting
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: 02/14/92
- Nationality: Indian
Timeline
Team Leader
Cognizant Technology Solutions India Private Limited
08.2024 - Current
Lead Engineer
HCL Technologies
05.2023 - 09.2025
Digital Media Senior Associate
Google Operations Center (GOC)
05.2020 - 11.2022
Business Operation Associate
Accenture Services Private Ltd (for Google Client)
02.2017 - 05.2020
Customer Support Associate
Amazon Development Center
08.2016 - 01.2017
Process Associate
Genpact Private Ltd (for Google Client)
07.2015 - 07.2016
Sr. Process Executive
Tata business support services (TBSS)
04.2014 - 07.2015
Bachelor of Technology - ECE
Vizag Institute of Technology
Board of Intermediate - MPC
Sri Chaitanya Junior College
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