Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalpa Rana

Skincare Training, Education & Brand Excellence Leader
Mumbai

Summary

Training & Capability Development Leader with 16+ years of experience in professional beauty and skincare. Expert in building training ecosystems, product innovation, and scientific consultation models that deliver consistent premium experiences. Known for leading high-performing teams and translating expertise into measurable business impact.

Overview

17
17
years of professional experience
3
3
Languages

Work History

Head - Training & Capability Development

BelleVie by Lodha Group
02.2025 - Current
  • Built and led the Training & Capability Development function from scratch for premium home salon services.
  • Partnered with professional beauty brands and vendors; evaluated products, finalised service protocols, menus, and pricing aligned with luxury positioning.
  • Designed and standardised SOPs, treatment protocols, and hygiene guidelines for consistent in-home service delivery.
  • Interviewed, selected, and trained beauticians on technical skills, grooming, soft skills, and premium customer handling.
  • Developed training decks, certification frameworks, and assessment tools to ensure service readiness before deployment.
  • Implemented quality control systems by tracking customer feedback, service ratings, and complaints, leading to continuous training improvements.
  • Worked cross-functionally with Operations and Leadership to maintain service excellence and brand consistency.
  • Conducted internal grooming and soft-skills training for sales and operations teams.

Technical Education Lead

Lotus Professional
New Delhi
12.2023 - 02.2025
  • Led Regional Training Managers and Technical Educators, driving collaboration and performance.
  • Delivered Train-the-Trainer programs and introduced gamification to improve trainer effectiveness.
  • Supported product development through trials and enabled successful new product launches.
  • Designed training manuals, SOPs, and education content for consistent knowledge delivery.
  • Introduced advanced skin analysis tools and scientific skin consultation protocols in salons.
  • Engaged with key accounts across Pan India and Nepal to gather insights and enhance offerings.
  • Conducted training data analysis to identify capability gaps and implement improvement plans.
  • Ensured high training standards and strengthened team engagement through best practices and initiatives.

Technical Head Beauty

Christine Valmy Institute Pvt Ltd
Mumbai
01.2020 - 12.2023
  • Acted as Subject Matter Expert, providing skincare insights for educational content, consultation tools, and SOPs.
  • Created and curated client-centric content to strengthen product and category knowledge.
  • Managed academy education content, ensuring alignment with industry best practices and brand standards.
  • Led brand refresh initiatives and New Product Development (NPD) education rollouts.
  • Served as CIDESCO Internal Examiner for Beauty and Makeup, ensuring assessment standards and academic excellence.
  • Hosted live social media chats and talks to engage, educate, and build brand authority.
  • Conducted nationwide seminars and workshops to drive skincare knowledge and brand awareness.
  • Evaluated training effectiveness and optimized programs to meet evolving business needs.
  • Identified skill gaps and implemented targeted capability-building initiatives.
  • Interviewed candidates for field and academy roles and delivered field coaching to Product Trainers, driving sales growth, market share, and brand image.

Owner

Atmosphere Salon
09.2014 - 12.2020
  • Founded and managed Atmosphere Unisex Salon, overseeing end-to-end salon operations and business performance.
  • Attained exceptional customer satisfaction across beauty/hair services.
  • Provided coaching and mentoring, elevating staff development.
  • Consistently garnered positive client reviews.
  • Managed stock and inventory effectively.
  • Created compelling promotional offers.
  • Monitored and evaluated staff performance and skills.
  • Upholding up-to-date technical skills and knowledge of beauty industry trends.

Sr Technical Trainer (Pan India)

Christine Valmy Institute Pvt India
10.2011 - 04.2014
  • Spearheading the development, execution, and assessment of technical training programs for Christine Valmy products on a nationwide scale in India.
  • Crafting meticulous Standard Operating Procedures and other instructional literature integral to the training curriculum.
  • Delivering presentations and conducting seminars across diverse regions of India to disseminate comprehensive product knowledge and industry insights.
  • Innovating training methodologies by introducing novel approaches and techniques to enhance overall training effectiveness.
  • Identifying training requirements through collaborative efforts with Area Sales Managers (ASMs) and local trainers, leveraging firsthand sales observations to provide targeted solutions.
  • Overseeing the training of trainers to ensure a standardized and high-quality delivery, conducting performance evaluations, and maintaining consistency in training methodologies.
  • Managing key accounts, including prominent entities such as Naturals, Lakme, Enrich, and Kapil's, with a focus on fostering enduring partnerships and meeting client expectations.

Technical Consultant

Bliss O2 BAR Pvt. Ltd
03.2011 - 08.2011
  • Analyzing skin care products to improve client experience.
  • Designing SOP and other literature for skin care products.
  • Conducting seminars, workshops and training sessions in different parts of Gujarat.
  • Working closely with clients to establish problem specifications and help with solution.

Regional Trainer (Product/Makeup)

The Body Shop
03.2011 - 08.2011
  • Trained sales teams on TBS product specifications, features, benefits, and competitive differentiation.
  • Conducted staff training across TBS stores to enhance consumer understanding and service skills.
  • Worked closely with the operations team to support sales growth and in-store effectiveness.
  • Trained floor staff on in-store demonstrations, grooming, and hygiene standards.
  • Delivered new product launch trainings, covering trends, technical details, and Smudge Chart dos and don’ts.

Esthetician

Toni & Guy
Mumbai
01.2009 - 01.2010
  • Conducting comprehensive skin consultation and skin analysis.
  • Recommending and performing appropriate skin services to clients.
  • Providing product knowledge to clients to boost product sales & promoting cross-sell.
  • Inventory management.
  • Designing packages for products and services.

Education

Diploma - BEAUTY THERAPY

CIDESCO, CIBTAC
ZURICH, UK

ICL - International Cosmetology License Course

Christine Valmy International Academy of Beauty
Mumbai, MH
01.2009

PhD - Customer Relationship Management in Beauty & Wellness Industry in India

Gujarat University
Ahmedabad, GJ
01.2026

M.com - undefined

Ravishankar Shukla University
Raipur, CT
12.2018

Product Formulation Certification - Making natural skin care products

The School of Natural Skin Care
Bristol, UK
02.2009

LL.B - undefined

Pt Ravishankar Shukla University
Raipur, CT
05.2000

Skills

Analytical and Critical Thinking

Teamwork and Collaboration

Beauty Education & Skin Science

Product & Service Development

Premium Service Excellence

SOPs & Service Standardization

Customer Experience Management

Quality Assurance & Continuous Improvement

Vendor & Brand Collaboration

Stakeholder & Cross-Functional Management

Timeline

Head - Training & Capability Development

BelleVie by Lodha Group
02.2025 - Current

Technical Education Lead

Lotus Professional
12.2023 - 02.2025

Technical Head Beauty

Christine Valmy Institute Pvt Ltd
01.2020 - 12.2023

Owner

Atmosphere Salon
09.2014 - 12.2020

Sr Technical Trainer (Pan India)

Christine Valmy Institute Pvt India
10.2011 - 04.2014

Technical Consultant

Bliss O2 BAR Pvt. Ltd
03.2011 - 08.2011

Regional Trainer (Product/Makeup)

The Body Shop
03.2011 - 08.2011

Esthetician

Toni & Guy
01.2009 - 01.2010

PhD - Customer Relationship Management in Beauty & Wellness Industry in India

Gujarat University

M.com - undefined

Ravishankar Shukla University

Product Formulation Certification - Making natural skin care products

The School of Natural Skin Care

LL.B - undefined

Pt Ravishankar Shukla University

Diploma - BEAUTY THERAPY

CIDESCO, CIBTAC

ICL - International Cosmetology License Course

Christine Valmy International Academy of Beauty
Jalpa RanaSkincare Training, Education & Brand Excellence Leader