Jamadagni Thummalapalli
Process Associate
Hyderabad
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
4
4
Languages
Work History
Process Associate
Webappclouds
08.2024 - 05.2025
- Handled a large volume of calls, ensuring all the KPIs were met.
- I made a training document and trained new joiners while guiding them through every minute detail to ensure and improve call quality.
- I monitored calls and scheduled shifts for my team of eight while acting as a SME for them.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Monitored and reported on process performance to verify compliance with established standards.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
Service Quality, Risk and Compliance Specialist
Uber
09.2022 - 07.2023
- Investigated complaints related to the violation of standards or regulations.
- Maintained accurate records of all activities related to compliance monitoring.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Provided support to department by assisting with special assignments and projects.
- Mitigated risk by coordinating plans and specifications to maintain safety and compliance.
- Adhered to deadlines in optimizing regulatory and operational performance.
Co-Founder
Icchatva
11.2019 - 08.2022
- Increased the company revenue by 30% within first year.
- Brought in more new business each quarter.
- Created and maintained corporate website, marketing materials, and social media accounts.
- Established relationships with key customers, vendors, and partners.
- Recruited, trained, managed, and evaluated staff.
- Conducted Market Research and Monitored industry trends to stay abreast of current developments.
- Performed regular quality assurance checks on products prior to release.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Career Break
Self Employed
06.2025 - 09.2025
- I had to take a career break to tend to and support my mother, who had leg surgery after a fracture.
- Became better at cooking and doing household chores.
- Understood the importance of work-life balance.
Career Break
Self Employed
08.2023 - 08.2024
- I had to take a career break to tend to my father, who had hip replacement surgery.
- I kept myself up to date with the industry trends.
- I started learning French as a hobby.
Education
High School Diploma -
- Passed with 67th percentile with 90% in English and Computer Science.
- Took up leadership roles.
- Won a bronze medal in Regional Chess Championship.
- Participated in the National Chess Championship.
GED -
- Passed 10th Standard with 9.8 CGPA
- Took up leadership roles.
- Engaged in Team building activities.
Some College (No Degree) - Computer Science And Programming
- Dropped out to Co-Found Icchatva a web development agency.
Skills
Excellent Communication
Quality assurance
Presentations
Process analysis
Compliance
Problem-solving
Decision-making
Analytical thinking
GSuite
Hobbies
Learning new languages.
Reading self help books.
Cooking.
Chess.
Yoga.
Timeline
Career Break - Self Employed
06.2025 - 09.2025
Process Associate - Webappclouds
08.2024 - 05.2025
Career Break - Self Employed
08.2023 - 08.2024
Service Quality, Risk and Compliance Specialist - Uber
09.2022 - 07.2023
Co-Founder - Icchatva
11.2019 - 08.2022
Kendriya Vidyalaya Sanghatan - GED,
Lovely Professional University - Some College (No Degree), Computer Science And Programming
Kendriya Vidyalaya Sanghatan - High School Diploma,