JAMAL T. S. MOHAMED
Chennai
Summary
IT Administrator with 10+ years in the IT industry, recognized for exceptional problem-solving skills and enhancing customer satisfaction. Proven track record in managing IT infrastructure and implementing effective solutions. Expertise in system administration, network management, and technical support. Committed to driving operational efficiency and delivering high-quality service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
TECHBOT PVT LTD
ABUDHABI
10.2024 - Current
- Designed and implemented robust system architectures for various applications.
- Collaborated with cross-functional teams to enhance system performance and reliability.
- Led troubleshooting efforts to resolve complex technical issues in systems engineering.
- Conducted regular system audits to ensure compliance with industry standards and protocols.
- Developed documentation for system processes, configurations, and user manuals.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
- Worked closely with other teams to ensure smooth operation of the overall IT infrastructure.
- Assisted with development of long-term strategic goals for systems engineering team in alignment with business objectives.
- Monitored system performance metrics such as disk space utilization, CPU usage, memory utilization, and network traffic.
- Assisted remote employees and made recommendations on handling system problems at home offices.
- Managed users' accounts in Active Directory services such as creating user accounts and resetting passwords.
- Provided status updates to keep upper management informed and to reach goals.
- Performed daily maintenance tasks for the upkeep of server systems including backups and system health checks.
- Maintained documentation regarding all changes made to the server environment ensuring full compliance with corporate standards.
- Streamlined production operations, resulting in increase in productivity.
- Provided exemplary helpdesk service and support to assist customers.
- Provided technical guidance for system development and troubleshooting.
- Developed and implemented system security policies, procedures and best practices.
- Communicated with clients to understand system requirements.
- Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
- Verified stability, security and scalability of system architecture.
- Designed and conducted hardware or software systems testing.
IT Support Engineer
ALMAHA TRANSACTIONS LLC TASHEEL
Abudhabi
09.2020 - 09.2024
- Provided technical support for software and hardware issues for clients.
- Diagnosed and resolved network connectivity problems efficiently.
- Assisted users with troubleshooting various IT systems and applications.
- Conducted routine maintenance on computer systems to ensure optimal performance.
- Collaborated with team members to improve IT support processes and procedures.
- Educated users on best practices for security and data protection protocols.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Managed inventory of IT equipment and coordinated hardware replacements as needed.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Developed and maintained user accounts, permissions, and access rights.
- Maintained inventory records of all hardware components within the organization's network.
- Configured routers and switches according to organizational specifications.
- Identified opportunities for process improvements within the IT department that could result in cost savings or increased productivity.
- Conducted research on emerging products, services, protocols and standards in support of system development efforts.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Administrator, Associate
MicroSoft Azure Certified
Abu Dhabi
03.2022 - 03.2023
- Cloud Technologies, Configuration, Monitoring and Troubleshooting Services, Configuring Automation account with Runbooks, SQL setup configuration on azure SQL VMs, Understanding on Azure Site Recovery Vault, Worked on both Windows and Linux platforms, Have understanding and undergoing self-training on Windows Power-shell, Knowledge on Azure and Networking, Understanding on Load Balancer, Network Security Groups, Traffic Manager, Application Gateway, availability set, Understanding on Azure Backup and Recovery, Azure Storage, Azure Storage Explorer, File Explorer&File Sync, Managing day to day activity of the cloud environment, Experience in creating & managing to compute, networking and storage concepts on Azure, Creating VM Windows/Linux, Monitoring the Health Status of the VM's in Azure, Configuring Load Balancer, Azure Bastion, Traffic Manager VM Availability Sets, Troubleshoot Azure related issues and engage internal teams and vendor for issue resolutions, Managing day to day activity of the cloud environment, supporting development teams, Create and Manage Azure Vnet, Subnets define inbound and outbound security rules depending on the infrastructure requirements by and creating network security groups (NSG), Restoring VM from Vault Backup and file restore
IT Engineer
Al Saada Domestic Services
Ajman
04.2018 - 08.2020
- Implemented network security protocols for data protection and system integrity.
- Managed hardware and software installations across various client locations.
- Provided technical support to staff and clients for troubleshooting issues.
- Trained new employees on IT systems and operational procedures effectively.
- Monitored network performance to identify potential issues proactively.
- Documented technical processes and user guides for future reference and training purposes.
- Installed new hardware and software solutions in accordance with company standards.
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Integrated IT automation capabilities maintenance tasks, reducing demand for human intervention.
- Trained staff on how to use various computer systems effectively.
- Evaluated current IT infrastructure to identify areas that need improvement or upgrade.
- Established secure communication channels between remote offices using VPN technologies.
- Designed network configurations incorporating hardware from multiple providers, harmonizing and securing multi-vendor frameworks during installation and beyond.
- Performed troubleshooting and maintenance of hardware and software components, including servers, routers, switches, firewalls, and other network devices.
- Managed virtualization technologies such as VMware ESXi and vSphere or Microsoft Hyper-V server clusters.
- Maintained data backup processes using tape library equipment or online storage facilities.
Network Engineer
Binda wood Group of Companies
Riyadh
09.2014 - 10.2017
- Good knowledge in Citrix Xen Desktop, Xen Servers, Shared HR system for authorized persons and Higher Management, Installation & Commissioning all the POS to POS server via ARS Protocol and Weigh Scales and Weigh Scale server Communicating via FTP protocol connected through Local Networks using Mobily WiMAX, Installed WIFI devices and Access points through Price Checker and Portable Data Terminal (PDT), Integrating the ARS protocol via POS stations with Customer Service, Good Technical understanding and ability to explain to customer, Knowledge of multiple types of CCTV systems, Consulted with business and home owners regarding CCTV security system needs, Performed appropriate measurements for installation purpose, Installed CCTV systems in commercial settings including parking lots, inside stores and over registers as requested and needed, Performed residential installations of CCTV security systems, Tested all installations and setups to make sure they worked, Ensuring the connectivity between all the POS Network elements like Base Stations (IDU's and ODU's), Router Gateway, Servers and the Computers, Installed and Configured MS Office Outlooks, Good experience in Self Check Out POS Machines
Education
Bachelor of Engineering - Electronics and communication Engineering
Anna University
01.2010
Higher Secondary - Maths Biology
01.2006
Skills
- Troubleshooting techniques
- Performance optimization
- Technical support
- Virtualization technologies
- Network configuration
- Cloud computing
- Client communication
- User account management
- IT service management
- Storage area networks
- Infrastructure management
- Standard operating procedures
- Organizational improvement
- Troubleshooting and analysis
- Windows server expertise
- Root-cause analysis
- Backup testing
- Infrastructure support
Certification
AZ-104 Certified As MicroSoft Azure Administrator, I189-5125 MCID: 992861397, 03/2022, 03/2023, Abu Dhabi, UAE
Languages
Tamil, Bilingual or Proficient (C2), English, Advanced (C1), Hindi, Upper intermediate (B2), Urdu, Upper intermediate (B2), Malayalam, Upper intermediate (B2), Arabic, Intermediate (B1)
Disclaimer
I am confident that I shall strive and succeed in the position applied to the satisfaction of my superiors and justice the assignment entrusted on me. The information furnished above is true to the best of my knowledge.
Timeline
Senior Systems Engineer
TECHBOT PVT LTD
10.2024 - Current
Administrator, Associate
MicroSoft Azure Certified
03.2022 - 03.2023
IT Support Engineer
ALMAHA TRANSACTIONS LLC TASHEEL
09.2020 - 09.2024
IT Engineer
Al Saada Domestic Services
04.2018 - 08.2020
Network Engineer
Binda wood Group of Companies
09.2014 - 10.2017
Bachelor of Engineering - Electronics and communication Engineering
Anna University
Higher Secondary - Maths Biology
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