Jamal Mustafa
Prayagraj
Summary
Results-oriented professional with over 14 years of experience in achieving revenue and business development goals in high-pressure environments. Expertise includes strategic planning, sales and marketing, business development, and cost management. Proven ability to enhance organisational processes, reduce risk, and improve productivity through effective operations management and relationship building.
Overview
15
15
years of professional experience
Work History
Accounts Manager-TXB
ICICI Bank Ltd.
Raigarh, Chhattisgarh
04.2022 - 07.2023
- Increased revenue from existing relationships while identifying new business opportunities with clients.
- Maintained customer relationships to optimise wallet share across 15-20 accounts.
- Increase wallet share by selling products to the customer.
- To offer a customized service offering to the client meeting the clients' requirements, ensuring client retention.
- Onboarded new customers through effective outreach and relationship building.
- To source new corporate relationships for the bank.
- Executed tasks to address customer needs and preferences effectively.
- Managed trade finance, general blog operations for cash management services i.e., working capital cycle of the company.
- Maintained accurate records of current account balances for effective financial tracking.
Branch Manager
Utkarsh Small Finance Bank.
Varanasi & Allahabad, Uttar Pradesh
03.2018 - 04.2022
- Acquiring & servicing large value Govt. Business (GB) Segment in Trust, Association, Society, and Clubs (TASC) Vertical.
- Govt. Business includes Govt. dept., PF & gratuity accounts of PSU, LIC, defence, municipal corporation, housing board and development authorities.
- Developed strong relationships with top management across clientele.
- Meeting targets to achieve the annual business goals.
- Managed lobby operations and led sales and operations teams.
- Interacting & liaising with finance heads/ accounts officers/ key decision makers in various institutions like trusts, societies, educational bodies, hospitals, associations, clubs, co-op banks, religious/ charitable organisations, NGOs, etc.
- Implemented strategies to enhance productivity of staff members.
- Developed sales strategies to increase fee income from third-party product offerings.
- Ensured compliance with policies and procedures related to products, Know Your Customer (KYC), and Anti Money Laundering (AML) regulations.
- Customer service to ensure walk-in customers' issues and Branch audit & compliance.
Branch Sales Manager
Bandhan Bank Ltd.
Varanasi, Uttar Pradesh
03.2016 - 03.2018
- Delivered high quality service and managed customer relationships.
- Relationship Management for a Portfolio of customers.
- Generated fee income through successful sales of third-party products (LI, GI, mutual fund, SIP).
- Achieved desired productivity from staff through targeted coaching and support.
- Managed HV casa accounts and retail corporate fixed deposits.
- Developed new customer acquisition strategies for various accounts.
- Tracked NAV and CIB metrics to monitor financial performance.
- Delivered customer service and product information to resolve walk-in customer issues effectively.
Front Desk Officer
Axis Bank Ltd.
Guna & Ambikapur, Chhattisgarh
01.2009 - 03.2016
- Provide customer service and product information to ensure walk in customer's issues.
- Delivered high quality service and managed customer relationships.
- Cultivated relationships with 1471 customers, enhancing customer satisfaction and loyalty.
- Relationship Management for a Portfolio of customers.
- Executed third-party cross-selling initiatives, increasing product uptake and enhancing customer value.
- Managed banking sales operations within statutory and regulatory guidelines, ensuring compliance and contributing to positive audit scores for the branch.
- Developed new customer accounts including CA, SA, FD, and RD.
Education
MBA Correspondence -
IIBM
Meeruth01-2014
B.SC -
KOLKATA UNIVERSITY
Kolkata01-2008
12TH -
U.P. EDUCATIONAL BOARD
Allahabad01-2005
10TH -
U.P. EDUCATIONAL BOARD
Allahabad01-2003
Skills
- Sales and Marketing
- Business Development
- Financial Reporting
- Cost Management
- Branch Operations Management
- Inventory Management
- Audit & Compliance
- Team Management
- Relationship Management
- Strategic Planning
Languages
Hindi
English
Disclaimer
I hereby declare that the above-mentioned information by me is true and correct to the best of my knowledge.
Timeline
Accounts Manager-TXB
ICICI Bank Ltd.
04.2022 - 07.2023
Branch Manager
Utkarsh Small Finance Bank.
03.2018 - 04.2022
Branch Sales Manager
Bandhan Bank Ltd.
03.2016 - 03.2018
Front Desk Officer
Axis Bank Ltd.
01.2009 - 03.2016
MBA Correspondence -
IIBM
B.SC -
KOLKATA UNIVERSITY
12TH -
U.P. EDUCATIONAL BOARD
10TH -
U.P. EDUCATIONAL BOARD