Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Profile
Timeline
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James Judson

James Judson

Hyderabad

Summary

KPO Analyst with extensive experience at Virtusa Consulting Services, specializing in content analysis and ad creation. Proficient in Java and MS Office, successfully reduced production errors through effective collaboration. Dedicated to achieving high-quality results while adhering to strict SLAs, ensuring content integrity and user satisfaction.

Overview

7
7
years of professional experience

Work History

KPO Analyst

VIRTUSA CONSULTING SERVICES PVT LTD
Hyderabad
08.2024 - Current
  • Projects Worked:
  • YouTube, Facebook, Instagram, Alphabet, Gama.
  • Analyze the URLs, web pages to extract, verify, and create the required content for Google Ads, following the provided client guidelines to meet the SLA parameters on productivity, quality, AHT, TAT, and utilization.
  • Review ads, search content's.
  • Prepare ad content and creatives.
  • Review Landing Pages and Home Pages.
  • Analysis has to check the quality of the content for advertisements; I must ensure that the text content that goes online is not offensive.

Process Executive

Wipro Limited
Hyderabad
12.2020 - 06.2022
  • I worked as a Process Executive at Wipro Limited in the Non-Voice Stream for 2 years.
  • Roles and Responsibilities:
  • Working on U.S. – Content Review.
  • Analyzing and reviewing user profiles, videos, and text-based content, investigating, escalating, and/or resolving issues that are reported by users or flagged by the system.
  • Interacted with teams in multiple languages and provided clarification. Helped teams with assignments and deliverables.
  • The coordinated team significantly reduced production errors.
  • Completing all mandatory courses on time.
  • Completed daily targets and delivered all job responsibilities on time.

Process Executive

Strateology IT Solutiond Pvt Ltd
Hyderabad
06.2018 - 07.2019
  • Worked as a Process Executive at Strateology IT Solutions Pvt Ltd in the non-voice stream for one year.
  • Roles and Responsibilities:
  • Indexing of loan documents (credit package).
  • We will verify the documents, and if any information is missed, we will update it accordingly in the application.
  • Review reports based on subject information, which includes financial data submitted for data validations.

Education

Some College (No Degree) - B.Com

Vandana Degree College,Osmania University
Telangana
06-2015

Intermediate - CEC

Vandana Junior College Board of Intermediate Education
A.P.
06-2011

S.S.C -

Govt Boys High School Board of Secondary Education
A.P.
01.2009

Skills

  • Programming languages: Basics of Java
  • Good working knowledge about the internet
  • MS Office 2010, 2007 (MS Word)
  • Typewriting (30 WPM)

Hobbies and Interests

Social Networking, Playing Foot Ball

Disclaimer

I hereby declare that the information furnished above is true to the best of my Knowledge. Place: Hyderabad (James Judson)

Languages

Telugu, Hindi, English

Personal Profile

  • Name: James Judson
  • Father's name: (Late) P. Judson
  • D.O.B: March 5, 1993
  • Sex: Male
  • Marital status: Single
  • Nationality: Indian

Timeline

KPO Analyst

VIRTUSA CONSULTING SERVICES PVT LTD
08.2024 - Current

Process Executive

Wipro Limited
12.2020 - 06.2022

Process Executive

Strateology IT Solutiond Pvt Ltd
06.2018 - 07.2019

Some College (No Degree) - B.Com

Vandana Degree College,Osmania University

Intermediate - CEC

Vandana Junior College Board of Intermediate Education

S.S.C -

Govt Boys High School Board of Secondary Education

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James Judson