James Miranda
Pernem
Summary
Confident and attentive Front Office Manager with a wealth of experience in the sector. Experienced in managing the daily operations of front of house services including reception and concierge. Consistently leads front of house teams to provide the very best guest experience at all times from arrival to departure.
Overview
13
13
years of professional experience
Work History
Front Office Manager
Spazio Leisure Resort
Goa
10.2022 - 12.2024
Front Office Manager
Nagoa Grande Resort & Spa
Goa
12.2018 - 07.2022
Front Office Manager
Baga Hideout Resort
Goa
10.2017 - 11.2018
Front Office Executive
Nagoa Grande Resort & Spa
Goa
10.2013 - 08.2017
Front Office Associate
Fahrenheit Resorts & Hotels Calangute-Baga
Goa
09.2012 - 09.2013
Computer Operator
Rajaram Cyber Studio
Goa
07.2011 - 07.2012
Education
Computer operator & Programming Assistant (COPA) -
Industrial Training Institute
Goa06-2011
Higher Secondary School Certificate (HSSC) -
North Goa
Goa, India03-2009
Secondary School Certificate (SSC) -
North Goa
Goa, India03-2007
Skills
- Guest Satisfaction
- Onboarding and training staff
- Adhering to SOPs
- Customer Recognition
- Complaint procedures
- Staff management
- Reservation management
- Relationship building
- Operational reporting
- Complaint handling
- Team management
- Records management
- Inquiry response
Languages
- English
- Hindi
- Marathi
- Konkani
Hobbies and Interests
- Listening to Music
- Playing Games
- Browsing
- Reading Books
Disclaimer
I hereby declare that all the information given above is true to the best of my Knowledge and belief.
Personal Information
- Date of Birth: 09/16/91
- Nationality: Indian
- Marital Status: Married
- Religion: Roman Catholic
Timeline
Front Office Manager
Spazio Leisure Resort
10.2022 - 12.2024
Front Office Manager
Nagoa Grande Resort & Spa
12.2018 - 07.2022
Front Office Manager
Baga Hideout Resort
10.2017 - 11.2018
Front Office Executive
Nagoa Grande Resort & Spa
10.2013 - 08.2017
Front Office Associate
Fahrenheit Resorts & Hotels Calangute-Baga
09.2012 - 09.2013
Computer Operator
Rajaram Cyber Studio
07.2011 - 07.2012
Computer operator & Programming Assistant (COPA) -
Industrial Training Institute
Higher Secondary School Certificate (HSSC) -
North Goa
Secondary School Certificate (SSC) -
North Goa
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