JAMES MOLSOM
Office Assistant cum Driver
Old Kali Bari Lane, Agartala West Tripura.
Summary
Dynamic and professional individual with over 12 years of diverse experience in customer service and operational roles. Demonstrates exceptional skills in client engagement and problem resolution, consistently ensuring high levels of customer satisfaction. Proven ability to effectively manage transactions and enhance customer experiences while maintaining compliance with operational standards. Strong organizational skills and a commitment to maintaining efficiency in all tasks undertaken. Eager to leverage extensive background in both administrative support and transportation to contribute effectively in a dual role as an Office Assistant cum Driver.
Overview
13
13
years of professional experience
2007
2007
years of post-secondary education
3
3
Languages
Work History
Driver cum Office Assistant
India Ways Holiday
02.2018 - 06.2023
- Company Overview: with over 5 years of experience in private transportation, I bring a strong track record of ensuring safety and efficient travel, as well as compliance with DOT regulations, I am excited to apply my expertise to continue enhancing transportation and safety standards.
Teller
HDFC Bank Ltd
02.2016 - 12.2017
- As a Teller at HDFC Bank Ltd, my responsibilities included managing customer transactions accurately and efficiently
- This role required attention to detail and strong numeracy skills to handle cash and various banking services
- Building rapport with customers was essential for fostering trust and ensuring a positive banking experience
- Processed customer transactions with high accuracy, ensuring compliance with banking policies
- Assisted customers in understanding banking products and services
- Maintained an organized work area, contributing to operational efficiency
Customer Service Agent
Air India
03.2011 - 12.2015
- As a Customer Service Agent at Air India, the role involved assisting passengers with inquiries and facilitating smooth travel experiences
- Handled customer inquiries efficiently, ensuring timely responses and solutions
- Assisted with booking processes and provided support during travel disruptions
- Enhanced customer relations by delivering high-quality service and support
Customer Care Executive
Dell Computers
02.2010 - 03.2011
- As a Customer Care Executive at Dell Computers in BNKe, Kolkata, I provided exceptional service and support to Dell customers
- Provide Technical support
- Resolve Hard and software solutions
- Troubleshooting
Education
10th -
Sacred Heart Boys' Higher Secondary School
Shillong, Meghalaya12th - undefined
Holy Cross School
B.SC.IT - undefined
Kuvempu University
DIPLOMA IN COMPUTER SOFTWARE - undefined
NIIT
01.2009 - 07.2011
Skills
- Microsoft Office
- Customer Service
- Client Engagement
- Problem Resolution
- Valid Driver's license
- Vehicle maintenance
- Clean driving record
- Computer Software & Hardware Technical solutions
Personal Information
- Date of Birth: 10/10/87
- Nationality: INDIAN
- Driving License: TR04 20190000726
Hobbies
Driving, Fishing, Cooking, Playing Chess.
Timeline
Driver cum Office Assistant
India Ways Holiday
02.2018 - 06.2023
Teller
HDFC Bank Ltd
02.2016 - 12.2017
Customer Service Agent
Air India
03.2011 - 12.2015
Customer Care Executive
Dell Computers
02.2010 - 03.2011
DIPLOMA IN COMPUTER SOFTWARE - undefined
NIIT
01.2009 - 07.2011
12th - undefined
Holy Cross School
B.SC.IT - undefined
Kuvempu University
10th -
Sacred Heart Boys' Higher Secondary School
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