Rakesh Ranjan
Deoghar
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Sterling Holiday Resort India Limited
Wynand Kerala
05.2024 - Current
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Front Office Manager
Adhvasaha Beach Spa Resort
Port Blair
03.2021 - 03.2024
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
Front Office Executive
Heritage MNR
Port Blair
12.2018 - 12.2018
- Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
- Provided customer service support to clients over the phone and in person.
- Managed incoming calls and emails in a timely manner.
- Provided administrative support including photocopying, scanning documents, faxing.
- Updated patient information in computer databases accurately and regularly.
Front Office Assistant
Fraser Suites New Delhi
New Delhi
04.2015 - 04.2018
- Inputted orders into database system accurately and timely.
- Sorted and distributed incoming mail to appropriate departments or individuals.
- Generated invoices upon completion of customer orders.
- Greeted customers and provided assistance with inquiries.
Education
Bachelor of Science - Science Education
Sido-Kanhu Murmu University
Dumka06-2017
Associate of Science - Science Education
A.S College Deoghar
Deoghar Jharkhand04-2012
Some College (No Degree) - Computer (DCA)
Oxford Computer
New DelhiSkills
- Customer Relations
- Reservation Management
- Data Entry
- Reservations assistance
- Administrative Skills
- Guest Relations
- Team Management
- Daily shift oversight
- Customer Service
- Relationship Building
- Senior leadership support
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Front Office Manager
Sterling Holiday Resort India Limited
05.2024 - Current
Front Office Manager
Adhvasaha Beach Spa Resort
03.2021 - 03.2024
Front Office Executive
Heritage MNR
12.2018 - 12.2018
Front Office Assistant
Fraser Suites New Delhi
04.2015 - 04.2018
Bachelor of Science - Science Education
Sido-Kanhu Murmu University
Associate of Science - Science Education
A.S College Deoghar
Some College (No Degree) - Computer (DCA)
Oxford Computer
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