JAMES RALEIGH THOMAS
Bangalore
Summary
Dynamic Data Analyst with proven success at Lumen Technologies, enhancing analytical capabilities and data accuracy. Skilled in SQL and data visualization, I led a team to streamline processes and foster collaboration. My leadership and communication skills drove impactful decisions, ensuring efficiency and security across projects.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Analyst
Lumen Technologies Pvt. Ltd.
Bengaluru
01.2023 - 12.2024
- Collaborated on a cross-functional team to integrate new data sources, expanding analytical capabilities by 20%.
- Implemented new data visualization techniques, enhancing report clarity and stakeholder understanding, leading to more informed decision-making.
- Conducted comprehensive data audits, identifying and rectifying discrepancies, which increased data accuracy by 45%.
- Streamlined data collection processes, reducing time spent on data entry by 25% and increasing overall efficiency.
- Contributed to a team that developed an automated data backup solution, enhancing data security and reliability.
Team Lead - Information Systems Consultant I
Lumen Technologies Pvt. Ltd.
Bengaluru
07.2016 - 01.2023
- Managed and motivated a team of 11 analysts, overseeing projects covering 5000 servers and 200 clients across three continents.
- Streamlined processes such as Active Directory, Incident/Change Management and DNS Configuration.
- Initiated meetings to resolve process conflicts and encouraged team rapport.
- Identified team skill gaps and nominated agents for training.
- Identified automation opportunities and raised implementation cards.
IT Analyst/IT Administrator/NOC Engineer
STS Technologies Pvt. Ltd.
Bengaluru
07.2013 - 07.2016
- Worked in IT Analyst, IT Admin, and Network Operations Engineer roles.
- Streamlined processes, reducing inefficiencies by 15%, by conducting weekly calls with 10 Subject-Matter Experts.
- Trained new hires by guiding them through live tickets and assisting in process documentation.
- Generated reports for employee metrics regarding ticket utilization.
Education
Master of Science - Data Science
Scaler
Bengaluru, India04-2026
Bachelor of Science - Computer Science
St. Joseph's University
Bengaluru, India01.2013
Skills
- Excel
- Tableau
- Power BI
- PowerPoint
- SQL
- Python
- Data visualization
- Machine learning
- Communication
- Leadership
Certification
- Advanced SQL for Data Analysis, An intensive course focused on advanced SQL techniques, offered by Scaler.
- Data Science / Machine Learning, Currently pursuing a course in Data Science / Machine Learning.
- ITIL Framework, Certification in ITIL Framework.
Hobbies and Interests
- Data-Driven Decision Making: Passionate about utilizing data to drive business decisions and strategy development.
- Continuous Learning: Dedicated to ongoing personal and professional development through courses and self-study.
- Technology Innovation: Enthusiastic about exploring and implementing the latest technological advancements in data management.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Timeline
Data Analyst
Lumen Technologies Pvt. Ltd.
01.2023 - 12.2024
Team Lead - Information Systems Consultant I
Lumen Technologies Pvt. Ltd.
07.2016 - 01.2023
IT Analyst/IT Administrator/NOC Engineer
STS Technologies Pvt. Ltd.
07.2013 - 07.2016
Master of Science - Data Science
Scaler
Bachelor of Science - Computer Science
St. Joseph's University
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