Sports Enthusiast - Basketball, Football
Rational Windows Unix Engineer with 9 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Successful background maintaining systems by efficiently leveraging infrastructure and operational knowledge to enhance processes. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience.
Incident and Change Management:
• Creating tickets on BMC Remedy as per Customer Emails.
• Monitoring the Remedy queue for new tickets or Customer/Vendor updates on tickets.
• Scheduling Changes as per requirements and dispatching it the relevant teams.
• Mediating with Customers/Vendors to manage and schedule requests/change activities.
Active Directory Management:
• Adding Users into the Active Directory.
• Creating and managing Customer and User NA-MSMPS/LDAP accounts.
• Reset Customer/Internal User Account Password as per the request.
• Unlocking Customer/Internal User Account Password as per the request.
HPE Synergy - Refinitiv Process:
• Documented Process for HPE Refinitiv Process as it was a Pilot Process.
• Monitoring HPE Synergy Devices by logging into the Synergy Portal hosted on our Jump boxes.
• Collecting Initial Alert Related Data and engaging Vendors/Customer.
• Scheduling Changes to have faulty parts replaced and to do post checks once replacement is completed.
Windows Unix Tier 2 Process:
Browser Admin Role:
• Proactively monitoring Windows/Unix Servers on Netcool (Monitoring Tool).
• Creating Tickets on receiving alerts on Netcool.
• Triaging Tickets and dispatching them to Team Members while in Browser Admin Task.
• Creating P1’s and Engaging MIM (Major Incident Management) Team in scenarios where we have a Server down and multiple Alerts.
Case Worker Role:
• Working on assigned tickets and troubleshooting Windows/Unix Issues.
• Logging into Windows/Unix Servers using Putty or RDP for triage.
• Identify the issue with server and documenting notes related to it.
• Engaging Vendors in cases where Part replacement is required.
Change Admin Role:
• Creating Change activity for Part replacement.
• Mediating with Vendors to arrange Field Engineer for Part Replacement and to provide Part Availability.
• Writing Method of Procedure for the Change activity.
• Scheduling Activity and executing the Replacement of faulty parts.
• Performing Post Checks and closing out the Activities within the scheduled time.
• Performing DNS Changes: Adding/ Deleting/ Modifying A, CNAME, TXT, PTR, AAAA, MX Records.
Backup Shift Lead Role:
• Managing the Shift and all the Shift Members.
• Co-ordinating with Browser Admin, Change Admin and Case Workers in the shift, to have the Shift’s tasks done before Turnover Time.
• Joining Weekly CAB Meetings and Leads Meetings.
• Taking up and driving the scheduled Job Interviews.
IT Analyst:
Asset Management:
STS E-Mail Admin and Laptop Support:
NOC(Network Operations Centers) Engineer
IP Phone Configuration and Management:
Managing Xpress Contacts/Xpress Dialers:
VOIP Networking:
Engineering abilities
Microsoft Azure Administrator Asscoiate
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