Kumar Ankshapur
Bangalore
Summary
Hands-On & dedicated engineer with 11 + years of experience in the field of Systems Engineering and Technology Operations, IT System Analyst with a focus on application support with an analytical mindset and skilled in troubleshooting, providing technical assistance to ensure seamless operations. Dedicated to delivering exceptional support to maximize productivity and minimize downtime and ensuring that they meet the business requirements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
INFORMATION SYSTEMS CONSULTANT
Lumen Technologies India Pvt. Ltd.
Bangalore
12.2012 - Current
- Independently managing LLFT Service Support without any escalations till date, delivering T2 and T3 support consistently within the agreed-upon SLA timeframe. Collaborated closely with cross-functional teams, including developers and stake holders, to reproduce & diagnose complex issues, expediting problem resolution.
- Provided comprehensive support for LLFT Service Support, GSD Remedy Support, GSD Quote, GSD Portal, and GSD Application Support, as well as OTTO and Service Assurance(Opsconsole), resolving issues promptly and minimizing escalations.
- Acted as a central point of contact for communication and escalation during outages, ensuring swift service recovery and proactive problem resolution.
- Conducted troubleshooting and sanity testing for GSD Applications, handling Severity-2, Severity-1, and Critical Production Incidents efficiently, including root cause analysis.
- Ensured adherence to ITIL best practices, delivering high service quality and availability in alignment with SLAs.
- Managed end-to-end Incident and Change tracking, maintaining transparent communication with stakeholders.
- Collaborated with development, NOC, and database teams to resolve issues effectively.
- Additionally have assisted with sustaining development efforts in discovery circuits as well in free time, modified huge SQL queries to ANSI format based on SWQ guidelines for Common-DB Change.
- Successfully leading an extensive and complex COLT data migration project for over several months, earning accolades and North Star recognition from senior business managers for flawless delivery.
- Received the Employee of the Month award for outstanding services during the Remedy COLT Migration, including proactive identification and resolution of potential issues.
- Received Superior Performance awards and Consistently receiving public North Star recognition from the business than anyone else under my manager, indicating exceptional performance.
Systems Engineer
TPGSI (NeuStar)
Bangalore
02.2009 - 12.2012
- Involved in installations, validations, and maintenance activities for Neustar's Clearing House OMS products.
- Executed routine maintenance, CM deployments and implementation tasks while providing Level 2 support for both production and pre-production environments.
- Actively participated in design reviews with Product Management and Development teams to enhance business solutions.
- Led application recovery efforts for outages, including post-outage reviews and improvement plans.
- Managed Sales force and Service-now tickets, ensuring timely resolution and proactive response to high-priority requests.
Education
Bachelor of Science - Engineering
VTU
Skills
- DevOps GitHub Jenkins Python Linux
- Splunk AppDynamics Postman
- Application / Production Support Application Deployment Troubleshooting ITIL Incident Management
Certification
- ITIL V3 2011 certified professional.
Timeline
INFORMATION SYSTEMS CONSULTANT
Lumen Technologies India Pvt. Ltd.
12.2012 - Current
Systems Engineer
TPGSI (NeuStar)
02.2009 - 12.2012
Bachelor of Science - Engineering
VTU
- ITIL V3 2011 certified professional.
Similar Profiles
SNEHASISH MUKHERJEESNEHASISH MUKHERJEE
Advanced Tech Ops Engineer at Light and Wonder India Pvt Ltd (Formerly Scientific Games)Advanced Tech Ops Engineer at Light and Wonder India Pvt Ltd (Formerly Scientific Games)
James ThomasJames Thomas
Team Lead - Information Systems Consultant I at Lumen Technologies Pvt. Ldt.Team Lead - Information Systems Consultant I at Lumen Technologies Pvt. Ldt.
Sudarshan ReddySudarshan Reddy
Director Software Engineering at Lumen IT India Pvt. Ltd.Director Software Engineering at Lumen IT India Pvt. Ltd.