Jami Shaikh
Jubail,Eastern Province
Summary
Detail-oriented professional with expertise in restaurant software and kitchen equipment operation. Proven ability in conflict mediation and billing resolution, resulting in improved customer interactions. Maintains composure under pressure while managing flexible scheduling in dynamic environments. Strong interpersonal skills foster collaboration and enhance productivity.
Overview
3
3
Languages
6
6
years of post-secondary education
4
4
years of professional experience
Work history
Restaurant captain
Mainland China
Kolkata, India
2025.01 - 2026.06
- Maintained clean, safe environment for customers and staff through regular inspections of dining area.
- Oversaw table bookings efficiently to maximise seating capacity without compromising comfort.
- Coordinated special events for memorable dining experiences that increased return visits.
- Participated in weekly management meetings to discuss operational improvements for restaurant.
- Facilitated smooth service delivery to large parties or functions, ensuring customer satisfaction.
Restaurant captain
The Royal One Hotel
Riyadh, Saudi Arabia
2023.10 - 2024.10
- Promoted positive team morale through leading by example and maintaining open communication channels.
- Facilitated smooth service delivery to large parties or functions, ensuring customer satisfaction.
- Collaborated closely with chefs on daily specials, ensuring seamless integration into dining service.
- Improved restaurant efficiency with implementation of daily checklists for tasks and duties.
- Provided valuable input into marketing strategies based on intimate knowledge of clientele preferences.
Waiter
MoveNpick Hotel & Residence
Riyadh, Saudi Arabia
2022.02 - 2023.09
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Accommodated special dietary requests, enhancing customer dining experience.
- Communicated efficiently with fellow team members, fostering harmonious working environment.
- Maintained knowledge of menu items, leading to accurate order taking.
- Managed table settings for optimal dining experience.
- Liaised with kitchen staff for prompt order delivery to customers.
Education
Bachelor of Hotel Management - Hotel Management
William's Carey University
Meghalaya, India 2018.04 - 2021.12
Higher School Certificate - Commerce
S.M Shetty Junior College and Management Studies
Maharashtra, India 2013.03 - 2015.02
Skills
- Patience and composure
- Restaurant software proficiency
- Conflict mediation
- Kitchen equipment operation
- Food preparation oversight
- Flexible scheduling
- Tactful diplomacy
- Billing resolution
Languages
English
Fluent
Hindi
Native
Arabic
Beginner
Affiliations
- Carrom
- Cricket
- Bike Riding
References
References available upon request.
Timeline
Restaurant captain
Mainland China
2025.01 - 2026.06
Restaurant captain
The Royal One Hotel
2023.10 - 2024.10
Waiter
MoveNpick Hotel & Residence
2022.02 - 2023.09
Bachelor of Hotel Management - Hotel Management
William's Carey University
2018.04 - 2021.12
Higher School Certificate - Commerce
S.M Shetty Junior College and Management Studies
2013.03 - 2015.02