Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Affiliations
Interests
Timeline
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Jami Teja Anil Kumar

Jami Teja Anil Kumar

Hyderabad

Summary

  • Service Engineer with nearly 9 years of experience in automotive Service Operations and Customer Support, specializing in BS-VI technology, vehicle calibration, and validation.
  • Expertise in Exhaust Aftertreatment Systems (EATS), turbocharger support, and PAN-India technical assistance for Cummins and Ashok Leyland BS-VI platforms.
  • Proven ability to ensure rapid fault resolution and high customer satisfaction across diverse regions.
  • Skilled in diagnostics using Cummins INSITE, TDS, and CAN J1939 protocols for effective fault analysis and system troubleshooting.
  • Strong leadership in workshop operations, including wiring harness repair, inventory control, and managing authorized service partners.
  • Hands-on experience in hydraulic retarder maintenance, retro-fitment projects, and in-house overhaul activities, driving fleet uptime and service efficiency.
  • Actively engaged in OEM and internal training programs, committed to staying current with emerging automotive technologies and maintaining service excellence.

Overview

9
9
years of professional experience

Work History

Technical Support Engineer

CAMP SYSTEM PRIVATE LIMITED
04.2022 - Current
  • Supporting Kenworth and Peterbilt (commercial vehicles) in data analysis for retrofit activities conducted on vehicles.
  • Supporting data analysis for Peterbilt vehicles in retrofit vehicles.
  • Daily monitoring of the telematics data in retrofit vehicles, such as the NOx sensor, temperature sensor, and changed vehicle, is essential.
  • Daily, observe the fault code; if any errors are present, analyze them with MATLAB, and inform the counterpart team.
  • Prepare the service bulletins and technical bulletins for field technicians.
  • Update the new cal files in retrofit in vehicles by using telematics.

Sr. Service Engineer

CUMMINS INDIA LTD
Chennai
07.2019 - 04.2022
  • Collaborated with the plant team in the product development process for BS-VI technology, contributing to design feedback and validation.
  • Received specialized training in Exhaust Aftertreatment Systems (EATS), including DOC, DPF, and SCR technologies.
  • Provided calibration support and product validation on test vehicles to ensure emission compliance and system reliability.
  • Delivered technical support for field issues across India for Ashok Leyland BS-VI platforms.
  • Successfully managed pan-India technical support for Cummins BS6 products, ensuring the timely resolution of customer concerns.
  • Handled turbocharger and EATS service operations for OEMs, including Tata Motors, Ashok Leyland, and VECV.
  • Oversaw workshop activities, including wiring harness repairs, to streamline service operations, and enhance workflow efficiency.
  • Participated in ongoing OEM and company-sponsored training programs to stay updated on emerging technologies and repair methodologies.
  • Maintained regular communication with customer representatives during the operational phase to ensure satisfaction and technical clarity.

Service Engineer

DECCAN AUTO PVT LTD
Vijayawada
03.2018 - 07.2019
  • Monitored Corona vehicle fleet operations across multiple locations, in collaboration with APSRTC, to ensure optimal vehicle performance.
  • Maintained and analyzed daily vehicle performance reports from various depots to identify trends, and improve efficiency.
  • Diagnosed and troubleshot vehicle error codes using Cummins diagnostic tools, such as INSITE and TDS, with interfaces including Inline and Samtec, and focusing on ECM/EMS faults.
  • Specialized in CAN J1939 communication diagnostics, ensuring accurate and timely fault identification and resolution.
  • Addressed complex, case-specific vehicle issues with quick and effective solutions to minimize downtime.
  • Authored detailed service operation manuals and repair guides for technicians and field teams.
  • Conducted reviews of breakdown services, and evaluated fleet performance to develop actionable plans for improvement.
  • Prepared comprehensive technical and service documentation for Deccan Auto buses, aiding in quality assurance and service training.

Asst. Service Engineer

VOITH TURBO PVT LTD INDIA
Vijayawada
05.2016 - 03.2018
  • Attended to field service complaints promptly, and performed the disassembly and reassembly of hydraulic retarders to ensure minimal vehicle downtime, and a quick return to service.
  • Executed retrofitting of Indian retarders for OEM vehicle projects, ensuring proper installation and system integration.
  • Supervised and reviewed the operations of five authorized service partners on a weekly basis to maintain service quality and efficiency.
  • Planned and managed the procurement of spare parts to ensure availability, and effective inventory control.
  • Led in-house service operations, including complete overhauls of retarders, restoring equipment to optimal performance.

Education

B.tech - Mechanical Engineering

Sri Vasavi Enginnering College
Tadepalligudem, Westgodavari
06-2014

Skills

  • Service Operations
  • Maintenance & Repair
  • Quality Assurance & Control
  • Workshop Operations
  • Customer Service Administration
  • Preventive/ Breakdown Maintenance
  • Technical Support
  • Service Delivery Management
  • Inspection & Trainings

Languages

  • English
  • Telugu
  • Hindi

Personal Information

  • Date of Birth: 06/02/93
  • Marital Status: Married

Affiliations

· Voith air compressor Training at voith turbo Pvt ltd, Hyderabad.

· Cummins INSITE software training at Deccan Auto Pvt ltd, Hyderabad.

· Training Completed on NVH Data Logger Usage for ALL H6 Boss Truck Noise measurement(TURBO)

Data Analysing training in MATLAB2018

Interests

Automobiles

Automobile reserch

Timeline

Technical Support Engineer

CAMP SYSTEM PRIVATE LIMITED
04.2022 - Current

Sr. Service Engineer

CUMMINS INDIA LTD
07.2019 - 04.2022

Service Engineer

DECCAN AUTO PVT LTD
03.2018 - 07.2019

Asst. Service Engineer

VOITH TURBO PVT LTD INDIA
05.2016 - 03.2018

B.tech - Mechanical Engineering

Sri Vasavi Enginnering College

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Jami Teja Anil Kumar