Jami Teja Anil Kumar
Hyderabad
Summary
- Service Engineer with nearly 9 years of experience in automotive Service Operations and Customer Support, specializing in BS-VI technology, vehicle calibration, and validation.
- Expertise in Exhaust Aftertreatment Systems (EATS), turbocharger support, and PAN-India technical assistance for Cummins and Ashok Leyland BS-VI platforms.
- Proven ability to ensure rapid fault resolution and high customer satisfaction across diverse regions.
- Skilled in diagnostics using Cummins INSITE, TDS, and CAN J1939 protocols for effective fault analysis and system troubleshooting.
- Strong leadership in workshop operations, including wiring harness repair, inventory control, and managing authorized service partners.
- Hands-on experience in hydraulic retarder maintenance, retro-fitment projects, and in-house overhaul activities, driving fleet uptime and service efficiency.
- Actively engaged in OEM and internal training programs, committed to staying current with emerging automotive technologies and maintaining service excellence.
Overview
9
9
years of professional experience
Work History
Technical Support Engineer
CAMP SYSTEM PRIVATE LIMITED
04.2022 - Current
- Supporting Kenworth and Peterbilt (commercial vehicles) in data analysis for retrofit activities conducted on vehicles.
- Supporting data analysis for Peterbilt vehicles in retrofit vehicles.
- Daily monitoring of the telematics data in retrofit vehicles, such as the NOx sensor, temperature sensor, and changed vehicle, is essential.
- Daily, observe the fault code; if any errors are present, analyze them with MATLAB, and inform the counterpart team.
- Prepare the service bulletins and technical bulletins for field technicians.
- Update the new cal files in retrofit in vehicles by using telematics.
Sr. Service Engineer
CUMMINS INDIA LTD
Chennai
07.2019 - 04.2022
- Collaborated with the plant team in the product development process for BS-VI technology, contributing to design feedback and validation.
- Received specialized training in Exhaust Aftertreatment Systems (EATS), including DOC, DPF, and SCR technologies.
- Provided calibration support and product validation on test vehicles to ensure emission compliance and system reliability.
- Delivered technical support for field issues across India for Ashok Leyland BS-VI platforms.
- Successfully managed pan-India technical support for Cummins BS6 products, ensuring the timely resolution of customer concerns.
- Handled turbocharger and EATS service operations for OEMs, including Tata Motors, Ashok Leyland, and VECV.
- Oversaw workshop activities, including wiring harness repairs, to streamline service operations, and enhance workflow efficiency.
- Participated in ongoing OEM and company-sponsored training programs to stay updated on emerging technologies and repair methodologies.
- Maintained regular communication with customer representatives during the operational phase to ensure satisfaction and technical clarity.
Service Engineer
DECCAN AUTO PVT LTD
Vijayawada
03.2018 - 07.2019
- Monitored Corona vehicle fleet operations across multiple locations, in collaboration with APSRTC, to ensure optimal vehicle performance.
- Maintained and analyzed daily vehicle performance reports from various depots to identify trends, and improve efficiency.
- Diagnosed and troubleshot vehicle error codes using Cummins diagnostic tools, such as INSITE and TDS, with interfaces including Inline and Samtec, and focusing on ECM/EMS faults.
- Specialized in CAN J1939 communication diagnostics, ensuring accurate and timely fault identification and resolution.
- Addressed complex, case-specific vehicle issues with quick and effective solutions to minimize downtime.
- Authored detailed service operation manuals and repair guides for technicians and field teams.
- Conducted reviews of breakdown services, and evaluated fleet performance to develop actionable plans for improvement.
- Prepared comprehensive technical and service documentation for Deccan Auto buses, aiding in quality assurance and service training.
Asst. Service Engineer
VOITH TURBO PVT LTD INDIA
Vijayawada
05.2016 - 03.2018
- Attended to field service complaints promptly, and performed the disassembly and reassembly of hydraulic retarders to ensure minimal vehicle downtime, and a quick return to service.
- Executed retrofitting of Indian retarders for OEM vehicle projects, ensuring proper installation and system integration.
- Supervised and reviewed the operations of five authorized service partners on a weekly basis to maintain service quality and efficiency.
- Planned and managed the procurement of spare parts to ensure availability, and effective inventory control.
- Led in-house service operations, including complete overhauls of retarders, restoring equipment to optimal performance.
Education
B.tech - Mechanical Engineering
Sri Vasavi Enginnering College
Tadepalligudem, Westgodavari06-2014
Skills
- Service Operations
- Maintenance & Repair
- Quality Assurance & Control
- Workshop Operations
- Customer Service Administration
- Preventive/ Breakdown Maintenance
- Technical Support
- Service Delivery Management
- Inspection & Trainings
Languages
- English
- Telugu
- Hindi
Personal Information
- Date of Birth: 06/02/93
- Marital Status: Married
Affiliations
· Voith air compressor Training at voith turbo Pvt ltd, Hyderabad.
· Cummins INSITE software training at Deccan Auto Pvt ltd, Hyderabad.
· Training Completed on NVH Data Logger Usage for ALL H6 Boss Truck Noise measurement(TURBO)
Data Analysing training in MATLAB2018
Timeline
Technical Support Engineer
CAMP SYSTEM PRIVATE LIMITED
04.2022 - Current
Sr. Service Engineer
CUMMINS INDIA LTD
07.2019 - 04.2022
Service Engineer
DECCAN AUTO PVT LTD
03.2018 - 07.2019
Asst. Service Engineer
VOITH TURBO PVT LTD INDIA
05.2016 - 03.2018
B.tech - Mechanical Engineering
Sri Vasavi Enginnering College
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