Jamicia Cole
Indianapolis
Summary
Versatile and compassionate professional with a proven track record at Saving Grace Healthcare, excelling in patient care and team collaboration. Demonstrated ability to enhance patient independence and well-being through attentive personal hygiene assistance and ADL support. Skilled in data entry (30+ wpm), ensuring efficient and accurate documentation. Achieved significant improvements in patient satisfaction and safety.
Overview
14
14
years of professional experience
Work History
Home Health Aide
Saving Grace Healthcare
Indianapolis, IN
02.2023 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
CNA
Rose Walk Healthcare
Indianapolis, IN
05.2018 - 06.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Assistant Manger
Dollar General Market
Indianapolis, IN
01.2018 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Cashier
PLS Check Cashing
Indianapolis, IN
02.2016 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Lead Cashier
Cash America
Indianapolis, IN
04.2011 - 01.2016
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Contributed to team success by consistently meeting or exceeding sales targets set by management.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
Education
Associate Degree In Nursing -
Indiana University, Purdue University Indianapolis
Indianapolis, INTelecommunications
Arsenal Technical High School
Indianapolis, IN05.2008
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- ADL support
- State Driver's license
- Professional team member
- Companion
- Excels in fast pace environment
- Cashier experience
- Data entry 30 wpm
- 20 years in customer service
Timeline
Home Health Aide
Saving Grace Healthcare
02.2023 - Current
CNA
Rose Walk Healthcare
05.2018 - 06.2021
Assistant Manger
Dollar General Market
01.2018 - 05.2018
Cashier
PLS Check Cashing
02.2016 - 01.2018
Lead Cashier
Cash America
04.2011 - 01.2016
Associate Degree In Nursing -
Indiana University, Purdue University Indianapolis
Telecommunications
Arsenal Technical High School