Jamir A. Sayyad

Last Project: Alitor Inc. - Apr 2025 - Mar 2026

• Resolve network-related incidents, SCTASK, and change requests through the ServiceNow ticketing system (P2/P3/P4 priority incidents).
• Monitor network devices using SolarWinds and manage operational tickets via ServiceNow.
• Administer, monitor, and optimize Palo Alto Networks firewalls, including Panorama, GlobalProtect, and VPN configurations.
• Design, deploy, and maintain IPSec VPN solutions, including site-to-site and remote access VPN connectivity.
• Conduct firewall rule audits and remove redundant rules to enhance security and performance.
• Perform PAN-OS upgrades, patches, and firmware updates in accordance with change management procedures.
• Perform advanced firewall troubleshooting and collaborate with L1 and L3 teams to resolve complex issues.
• Review, implement, and modify firewall security policies and access rules based on security requirements.
• Manage firewall rule sets across multiple global regions, ensuring best practices for policy placement, performance, and security.

• Monitoring of Network Devices (With the help of SolarWinds and OpenNMS).
• Solving tickets raised by the users in Service NOW and Insite ticketing tool.
• Working on Incidents, Service request and Change requests, Problem Tickets on regular basis.
• Taking Care of the User generated tickets and Assist customer in other L2 and L3 activities if required.
• To create firewall rules, policies and follow change management process.
• Knowledge of logs and troubleshoot based on alert and events.
• Analyzing, troubleshooting, and resolving network security problems.
• Capture logs on Checkpoint and Palo Alto and analyze for further troubleshooting.
• Auditing the network firewall rule and policies and providing periodic reporting on information Network and Security issues.
• To identify network failure, initiate a resolution, notify stakeholders, and track the status of each trouble ticket.

• Configuration & implementation of the cisco meraki MX firewall.
• Configuration DHCP and troubleshoot Client-side DHCP issues.
• Configuration and troubleshooting of meraki client VPN and VPN user devices.
• Checking email and monitoring alerts & notification using SolarWinds and cisco meraki dashboard.
• Cisco meraki cloud-based management administration and dashboard API integration.
• Diagnose and troubleshoot technical issues using Wireshark, including windows account setup and network configuration.
• Draft daily report of network efficiency and network summary report.
• Firewall Configuration: - Group Policies, VLAN, Client VPN, DHCP, uplink Load balancing.
• Firewall Rules, Content Filtering, Whitelist & Blocked URL, Threat Protection.

• Research and identify solutions to software and hardware issues.
• Creating and managing the users, groups, computer accounts, policy.
• Maintaining Server Hardware and Monitoring server performance.
• Provide remote support to during installation of Windows 7 and Windows 10 OS.
• Installation and Configuration of Microsoft Office 365 for users and troubleshooting Office issues.
• IT Exit formalities, update documentation, and maintain IT Assets Hardware & Software inventory.
• Raised the trouble ticket and Call logs of network and ISP down.