Jampa Santosh Kumar
Hyderabad
Summary
Dynamic F&B Customer Service Associate with a proven track record at Taj, excelling in order management and beverage preparation. Skilled in upselling techniques and fostering strong customer relationships, I consistently enhance guest experiences while adhering to safety regulations and maintaining inventory control. Committed to delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
F&B Customer Service Associate
Taj
Hyderabad
03.2024 - Current
- Communicated effectively with kitchen staff regarding order status updates.
- Performed opening and closing duties such as setting up the dining room or restocking supplies at the end of the shift.
- Ensured all beverages were prepared correctly according to recipes.
- Assisted in taking orders from customers, answering questions about menu items and making recommendations when requested.
- Monitored the buffet area to ensure adequate supplies of food were available throughout the shift.
Guest Service Associate
Radisson blu plaza
Hyderabad
02.2023 - 03.2024
- Ensured that all guest inquiries were answered promptly and accurately.
- Developed strong relationships with repeat customers through positive interactions.
- Adhered to all applicable laws relating to serving alcohol responsibly.
- Provided customers with information about the menu items, drinks, and specials of the day.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Industrial Trainee
The park hyderabad
Hyderabad
02.2019 - 06.2019
- Conducted regular inspections of facilities to identify potential safety hazards.
- Developed and implemented industrial safety protocols.
- Observed workers performing tasks related to the operation of machinery.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Maintained accurate records of all activities performed throughout internship period.
Education
Batchelor in Hotel Management (BHM) - Hotel Management
ACHARYA NAGARJUNA UNIVERSITY
Guntur , 91 04.2018 - 04.2020
Skills
- Order management
- Beverage preparation
- Menu knowledge
- Safety regulations
- Inventory control
- Upselling techniques
- Customer service
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Telugu
Advanced (C1)
C1
Timeline
F&B Customer Service Associate
Taj
03.2024 - Current
Guest Service Associate
Radisson blu plaza
02.2023 - 03.2024
Industrial Trainee
The park hyderabad
02.2019 - 06.2019
Batchelor in Hotel Management (BHM) - Hotel Management
ACHARYA NAGARJUNA UNIVERSITY
04.2018 - 04.2020
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