Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jampa Santosh  Kumar

Jampa Santosh Kumar

Hyderabad

Summary

Dynamic F&B Customer Service Associate with a proven track record at Taj, excelling in order management and beverage preparation. Skilled in upselling techniques and fostering strong customer relationships, I consistently enhance guest experiences while adhering to safety regulations and maintaining inventory control. Committed to delivering exceptional service in fast-paced environments.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

F&B Customer Service Associate

Taj
Hyderabad
03.2024 - Current
  • Communicated effectively with kitchen staff regarding order status updates.
  • Performed opening and closing duties such as setting up the dining room or restocking supplies at the end of the shift.
  • Ensured all beverages were prepared correctly according to recipes.
  • Assisted in taking orders from customers, answering questions about menu items and making recommendations when requested.
  • Monitored the buffet area to ensure adequate supplies of food were available throughout the shift.

Guest Service Associate

Radisson blu plaza
Hyderabad
02.2023 - 03.2024
  • Ensured that all guest inquiries were answered promptly and accurately.
  • Developed strong relationships with repeat customers through positive interactions.
  • Adhered to all applicable laws relating to serving alcohol responsibly.
  • Provided customers with information about the menu items, drinks, and specials of the day.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Industrial Trainee

The park hyderabad
Hyderabad
02.2019 - 06.2019
  • Conducted regular inspections of facilities to identify potential safety hazards.
  • Developed and implemented industrial safety protocols.
  • Observed workers performing tasks related to the operation of machinery.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Maintained accurate records of all activities performed throughout internship period.

Education

Batchelor in Hotel Management (BHM) - Hotel Management

ACHARYA NAGARJUNA UNIVERSITY
Guntur , 91
04.2018 - 04.2020

Skills

  • Order management
  • Beverage preparation
  • Menu knowledge
  • Safety regulations
  • Inventory control
  • Upselling techniques
  • Customer service

Languages

Hindi
First Language
English
Intermediate (B1)
B1
Telugu
Advanced (C1)
C1

Timeline

F&B Customer Service Associate

Taj
03.2024 - Current

Guest Service Associate

Radisson blu plaza
02.2023 - 03.2024

Industrial Trainee

The park hyderabad
02.2019 - 06.2019

Batchelor in Hotel Management (BHM) - Hotel Management

ACHARYA NAGARJUNA UNIVERSITY
04.2018 - 04.2020
Jampa Santosh Kumar