Jamuna Adhikari
New Delhi
Summary
Customer-focused professional with experience in chat-based support for delivery services and content moderation. Skilled in handling order inquiries, delivery issues, cancellations, and refunds through real-time chat while maintaining clear, empathetic communication. Experienced in moderating user-generated content in line with platform policies, ensuring safety, accuracy, and a positive customer experience.
Overview
3
3
years of professional experience
Work History
Senior Representative
Concentrix India Pvt. Ltd
09.2025 - Current
- Assisted customers with inquiries through live chat support channels.
- Maintained up-to-date knowledge of company's products, services, and policies.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Engaged with customers regarding delivery requests.
- Utilized feedback tools to enhance customer service strategies and processes.
Senior Representative
Concentrix India Pvt. Ltd.
New Delhi
08.2022 - 04.2025
- Monitored and moderated user-generated content including images, videos, audio, and text.
- Ensured compliance with community guidelines and prevented the spread of inappropriate material.
- Collaborated with internal teams to enhance moderation processes and ensure user safety.
Education
Bachelor of Arts -
Ram Lal Anand College
High School Graduation -
C.B.S.E
Skills
- Content Moderation
- Multilingual Proficiency
- Attention to Detail
- Positive Attitude
- Work Under Pressure
- Customer support
- Order tracking
- Complaint resolution
- Empathy display
- Billing adjustments and refunds
- Account management
Languages
Hindi, Nepali
First Language
English
Upper Intermediate
B2
Timeline
Senior Representative
Concentrix India Pvt. Ltd
09.2025 - Current
Senior Representative
Concentrix India Pvt. Ltd.
08.2022 - 04.2025
Bachelor of Arts -
Ram Lal Anand College
High School Graduation -
C.B.S.E