Janab Yusuf
Senior IT Analyst
Salt Lake City,UT
Summary
Experienced IT Analyst with 12 years of expertise in optimizing organizational operations through innovative information systems solutions. Demonstrated success in translating business objectives into effective system designs to drive growth and efficiency. Recognized for introducing and integrating new technologies to improve existing systems and implement novel solutions.
Overview
12
12
years of professional experience
Work History
Senior Technical Support Analyst
Continental Bank (Tata Consultancy Services LTD)
05.2023 - Current
- Continental Bank, USA (US Cloud Banking): Working as Senior Technical Analyst. Initially responsibilities are to take care of Customer Communication for customization requirements, Data Migration, Resolving various issues raised by Customer and raised through Service Management tool and other sources.
- Carry out detailed analysis of any issue which customer is facing and providing deep analysis to L3 team for solution delivery. Also make sure system health check is monitored without any downtime and slippage.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Senior Technical Lead
Deutsche Bank (Tata Consultancy Services LTD)
10.2020 - 04.2023
- Working as Senior Technical Lead. Initially responsibilities are to take care of Application Deployment, Data Migration, Customer Communication for customization requirements. Resolving various issues raised by Customer and raised through Service Management tool and other sources.
- Leading team of 6 people for L2 support for Deutsche bank. Training and preparing junior team members for L2 support and deployment. Carry out detailed analysis of any issue which customer is facing and providing deep analysis to L3 team for solution delivery. Also make sure system health check is monitored without any downtime and slippage.
- Developed technical solutions to diverse operational problems.
Onsite/Offshore Coordinator
PSB Bank (Tata Consultancy Services LTD)
09.2018 - 10.2020
- Working as Onsite/Offshore coordinator. Initially responsibilities are to take care of Data Migration, customer communication for customization requirements. Resolving various issues raised by Customer and raised through Service Management tool and other sources.
- Specific solutions based on client needs and manage and upgrade existing applications. Carry out detailed analysis to understand requirements and create code and/or build solutions as per requirements in development/maintenance projects in accordance with coding standards. Perform unit testing per test plans and test cases. Develop and manage applications, upgrade existing applications and integrate application with any new/existing applications and databases. Resolves application related issues experienced by end-users. As needed, provides consulting and pre-sales support through initial consulting to engagements based on practice solutions offerings, through input on RFPs/RFIs/client presentations, and through technical reviews of contracts and service agreements.
Team Lead
Zions Bank (Tata Consultancy Services LTD)
09.2016 - 10.2018
- Working as Team Lead for Bancs Core Banking Application and working on DDA module. Responsibility includes. - Resolve various issues raised through ALM tool and other sources.
- This project involves analysis, development, and implementation of core banking solution (with TCS BANCS) software for Zions Bank. COBOL is used for programming on UNIX platform. core banking system facilitates Zions to grow its business in all aspects to keep its position in top banks. Enhancement for Bancs Core Banking Application and various development done for DDA module.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Team Lead
ALB Bank (Tata Consultancy Services LTD)
10.2014 - 09.2016
- Worked as Team Lead for Bancs Core Banking Application comprising of 14 Member handling different modules like Deposit, Customer Management, Delivery Channels etc.
- Inland Bank Guarantee functionality/module, previously operating independently through third-party software, has now been integrated into CBS.
- Job responsibilities include Business Requirement Gathering, Customer Communication for Customizing Requirements, RFP Closure, Gap Analysis, Effort estimation of new requirements gathered from customer, Impact Analysis documentation (Technical Specification), UAT Testing, UAT Sign-off, Production Deployment, Developing new requirements and provide Production Support for deposit module of CBS and mobile banking & inter banking mobile payment system.
- Coached team members in techniques necessary to complete job tasks
Team Member
ALB Bank (Tata Consultancy Services LTD)
07.2012 - 09.2014
- Worked as Team Member for Bancs Core Banking Application and Interface Team comprising of 4 Member handling different modules like Deposit, Advance, and Customer Management etc. Application is accessed by 4000+ Branches across India. It has online interface with ATM, Internet Banking, Mobile Banking, RTGS/NEFT and other Delivery Channels.
- Development for deposit module and various issues raised through helpdesk tool (CCM.net) and other sources.
- Maintained productive, efficient approach to all tasks.
Education
Bachelor of Engineering - Electronics And Communication Engineering
State Technological University of Madhya Pradesh
Bhopal, Madhya Pradesh, India 06.2007 - 2011.07
Skills
Technical Analysis
Timeline
Senior Technical Support Analyst
Continental Bank (Tata Consultancy Services LTD)
05.2023 - Current
Senior Technical Lead
Deutsche Bank (Tata Consultancy Services LTD)
10.2020 - 04.2023
Onsite/Offshore Coordinator
PSB Bank (Tata Consultancy Services LTD)
09.2018 - 10.2020
Team Lead
Zions Bank (Tata Consultancy Services LTD)
09.2016 - 10.2018
Team Lead
ALB Bank (Tata Consultancy Services LTD)
10.2014 - 09.2016
Team Member
ALB Bank (Tata Consultancy Services LTD)
07.2012 - 09.2014
Bachelor of Engineering - Electronics And Communication Engineering
State Technological University of Madhya Pradesh
06.2007 - 2011.07
Accomplishments
- Orchestrated the seamless deployment of Core Banking Solution for leading banking institutions across the USA, including Deutsche Bank, People State Bank, Continental Bank, and Zions R3 Module.
- Provided hands-on support and guidance to client stakeholders throughout the implementation journey, fostering smooth adoption and maximizing the benefits of the new banking technology.
- Organized tailored training sessions and workshops to equip bank staff with the necessary skills and knowledge to leverage Core Banking Solution effectively in the US banking environment.
- Liaised with technology vendors and third-party providers to resolve technical issues and ensure seamless integration with existing banking systems compliant with US regulations.
- Contributed significantly to operational efficiencies, enhanced customer service delivery, and strengthened competitive positioning for US-based banking clients through the successful implementation of Core Banking Solution.
Hobbies
Badminton, Running, Swimming, Hiking, Chess, Marathon Running
ADDITIONAL SKILLS
- Skilled in automating processes.
- Acquiring new tech skills in a shorter timeframe.
- Fast learner with a positive outlook.
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