Profile Summary 13+Years of experience in the field of SWIFT- Financial Messaging Functional Manual Testing and Business Operations Supports.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Associate Manager
Standard Chartered Global Business Services Pvt. Ltd
03.2013 - Current
Gathering requirement, product & system analysis and providing solutions’
Involve FSD discussion for all projects, closely work with technology team on the workflow, product enhancement item and test that in UAT environment
Arranging the team huddle on daily basis and discussion the projects allocations and Existing Defects
Test cases preparation and review for all the UAT, covering various scenarios including negative& regression test cases for new projects and any product enhancement / bug fixes to be done diligently
Involvement in end to end discussion with tech teams on FSD discussions and understands the process and clearly articulate and agree on scope of testing with stakeholders / within the team
Ensure test results are shared with country and operations teams and ensure that sign off / concurrence to be obtained from country / operations team for each of the UAT / Projects
Sorting Out the Open defects involving with Project Team, Development and Stakeholders
Conducting the meeting to the stake holders on frequently
Identifying associated risk if any in the process and ensure that being discussed during FS walkthrough and gets documented
Monitoring defect tracker for all the projects in JIRA and highlighting the defects to Dev team on regular basis
Plan for resources requirement for the releases and ensure that resource management is planned well to handle multiple projects
Ensure UAT timelines are adequately met for roll out / projects
To ensure there is adequate back up within the team for all the products that is being handled
To ensure that all production releases goes without any impact in production
To agree on the work around approach for the identified risk in UAT and ensure that team documents in UAT sign off mail
Lead the UAT team and provide timely and accurate information / escalation to management on progress / stakeholders
Testing experience in Waterfall, Agile methodology
Minimal knowledge in Automation testing
Handling the 6 Team Members to Lead the projects and track the Project status on daily basis
Projects involved
Leading the team for the Payments Projects for UK, US and Germany Countries
Leading the team for ISO 20022 Messages implementing for UK US and Germany Countries
Leading the team for SR7 Payments migration Projects for UK, US and Germany Countries
Leading the team for MTS migration Projects for UK and Germany Countries
RTGS implementations for KE Country
Involved in Australia Regulatory Project for Inward & Outward Payments migration
Project involved on PACS Messages roll out for Africa Countries
Involved in implemented the Transaction Sanction Screening Process in RCMS application
Achievements
Achieved Star Performer awards multiple times
Trained for Multi-Process across all payment products
Received a Stake Holder appreciation awards many times
Fun SPOC – Organizing team outings and events
Trained for New Joiners for all our Applications Training and Testing Knowledge
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Mentored team members to enhance professional development and accountability in workplace.
Operation Officer
Standard Chartered Bank
11.2010 - 03.2013
Standard Chartered Cash Operations (Payments, UAT)
Handing multiple items like payment processing, investigations, reconciliation of nostro accounts EFT & collections, exception handling of rejected payments from Clearing Houses
Verify the transactions keyed in against the instructions from the client and ensure proper routing is in place for the payments before releasing them
Approving NEFT & RTGS (Inward & Outward) payments as per RBI guide Lines
To ensure all transactions received during the day are processed within their stipulated cut off time to have nil financial impact to the end Customer
Involved the Fund Transfer and DD Processing for the customers
Liaising with other branches and banks regarding payment settlements and queries received from the clients
Preparation of Monthly MIS data to be circulated to the Top Management and the client
Point of contact for any enquiries/request from the client
UVT & UAT Testing done for the application in regular Intervention
Payments Knowledge
Strong knowledge in SWIFT & ISO20022 Financial Messaging
Strong knowledge in Cheque Collection Payments System
Formatting SWIFT Message types for all currency
Strong knowledge of SWIFT messages and formats
Prepare and maintain the process documents, workflow documents.
Processing Officer
Computer Age Management Services Pvt Ltd
02.2008 - 10.2010
Computed holdings, dividends, interest, withholding taxes, brokerage fees, and commissions and allocated appropriate payments to customers’ accounts as per Asset Management Company guide lines
To provide the Brokerage & Dividend Statements for all the customers with appropriate details.
Education
B.sc - Comp Science
MDT Hindu College
Tirunelveli
04.2001 -
Skills
Languages Known – Tamil & Englishundefined
Software
Xml,Java,SQL
Interests
Reading Books
Timeline
Associate Manager
Standard Chartered Global Business Services Pvt. Ltd
Manager - Client MI at Standard Chartered Global Business Services Pvt. Ltd.Manager - Client MI at Standard Chartered Global Business Services Pvt. Ltd.