Janaki Devi.
CHENNAI
Summary
Looking for a challenging position that allows me to deliver my knowledge and best towards the success of my organization. Thorough Senior Analyst with over a 7-years background in Investigations and Reconciliation. Excellent planning, organizational and communication skills. Self-reliant to perform analysis and make recommendations. Talented in data modeling and client management.
Overview
7
7
years of professional experience
Work History
Senior Analyst
Tata Consultancy Services (TCS), Hexaware Technologies limited
CHENNAI
09.2015 - 04.2020
- Team of 10, handling client escalations and value date adjustment over client account
- This team acts as 3rd level escalation where any query raised to this team has to be addressed and cleared in 4 Hours and helps client to rectify their debit interest charges for their account due to late receipt of credit
- Any high value transactions/client complaints/sensitive transactions will be addressed to Escalations team which requires immediate attention
- Monitoring and resolving all queries escalated by Citibank Clients as well as counterparties involved in payments in most efficient and timely manner
- Expertise in handling fraudulent Inquiries
- Resolving various queries on Funds transfers like Unable to Apply, Beneficiary claiming non receipt of funds, Cancellation of payments, Return of funds, Amendment of Instructions and Value date inquiries
- Proficient in dealing High value inquiries/Mid-Cancellation, Mid-Amendment of Payments MT192, MT292 for Financial Institutions and Corporate Clients of CITIBANK London, Dublin, Amsterdam, Paris, Brussels, Milan, Stockholm, Frankfurt, Jersey and New York
- Analysis of Payment flow and Investigation of Funds transfers on various backgrounds involving various Swift Types like MT103, MT202, MT199/299,999,192,292, Serial, Direct and Cover Payments, EBA, TARGET2, SEPA, CHIPS, FED and BOOK payments
- Analyzing and rectifying flaws while transferring funds and also screening and identifying correctness of payments so that neither any Funds Transfer nor communication reaches Specially Designated National, categorized in OFAC and US Compliance
- Escalating cases to other banks and service center in Dublin for faster turnaround time on client initiated inquiries
- Also resolving queries quickly by placing calls with many banks across Globe.
Senior Analyst
Societe Generale
CHENNAI
04.2020 - Current
- Performing day to day investigations on payment
- Experience in handling team and migrating process
- Performing L1 and L2 check of compliance payment
- Preparing Alert (Compliance) payment report in beginning of day
- Allocation of funds to correct and respective departments
- Analysis rejecting transfers and report to management in order to get approval and prepare document and change correct flow with support of IT team
- Reconciliation on CLIENT money
- Rolling out Balance Sheet Exposure Report between cash received and returned
- Organizing training to new joining staff on MS books and payment methods
- Performing 2nd level verification for outgoing payments
- Performing 2nd level verification for outgoing SWIFT messages (MT199 & MT103)
- Monitoring process and taking care of people queries as subject matter expert
- SME (Subject Matter Expert) of process
- Handling all societe general correspondent bank Nostro Accounts
- Handling client calls for any payment (or) reconciliation related queries
- Final reconciliation performed on Accurate NXG.
Education
BBA - Justice
Basheer Ahamed Sayeed College For Women
Chennai2015
Skills
- Business Requirements
- Customer Monitoring
- Templates Management
- Competitive Market Analysis
- Business Operations Knowledge
- Serving Customer Needs
- User Acceptance Testing (UAT)
- Pega PRPC
- Customer Communication
Gym Trainer
When i was studying college i worked in a GYM for part time job and take care of my studies on my own.
Timeline
Senior Analyst
Societe Generale
04.2020 - Current
Senior Analyst
Tata Consultancy Services (TCS), Hexaware Technologies limited
09.2015 - 04.2020
BBA - Justice
Basheer Ahamed Sayeed College For Women
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