Janaki Tejaswini Budharaju
Srikalahasti,Andhra Pradesh
Summary
Operations Analyst with 4+ years of experience in international backend operations, data processing, and workflow coordination. Experienced in eligibility assessment, compliance, document verification, and MIS reporting. Skilled in MS Excel and Zendesk for tracking, coordination, and Process efficiency
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Operations analyst
Teleperformance UK
Newcastle upon Tyne, United Kingdom
2024.03 - 2025.06
- Managed end-to-end processing of student loan application for UK regions (England, Scotland, Wales)
- Evaluated applications against defined eligibility criteria including residency status, course details, and prior education
- Applied UK student finance regulations and internal guidelines to support accurate eligibility assessment
- Performed detailed verification of supporting documents to ensure completeness and compliance
- Reviewed exception cases involving missing or unclear information and initiated appropriate resolution actions
- Used Zendesk to raise, track, and follow up on internal queries for issue resolution
- Coordinated with internal terms to resolve discrepancies and ensure smooth application processing
- Maintained accurate records and tracked application status through internal systems
- Ensured timely completion of applications by adhering to defined operational timelines and quality standards
Operations associate
HGS
Hatfield, United Kingdom
2023.09 - 2024.04
- Managed patient data and appointment scheduling
- Verified records and ensured data accuracy
- Ensured timely processing of requests
- Coordinated with teams for issue resolution
Operations Executive
DHL Supply Chain
Hatfield, United Kingdom
2022.09 - 2023.08
- Maintained inventory data and tracked stock improvement
- Prepared daily MIS reports using MS Excel
- Coordinated with logistics teams for shipment tracking
- Ensured proper documentation and operational accuracy
Program coordinator
Omics International
Hyderabad, Telangana
2018.08 - 2019.05
- Conceptualized and supported 2 healthcare and life science projects and designed program activities.
- Managed budget setting, expense tracking for conferences, handled public relations and media management.
- Contacted scientific researchers and industry experts for booking, registering for conferences, and securing finances from more than 10 sponsors.
Education
Bachelor of Technology - Bioinformatics
Sathyabama University
Chennai 2014.06 - 2018.05
Masters - Data Science and Analytics
University of Hertfordshire
United Kingdom 2020.01 - 2022.06
Skills
- MS Excel (VLOOKUP, Pivot Tables)
- MIS Reporting & Data Analysis
- Eligibility Assessment & Document Verification
- Process Coordination & Workflow Management
- SLA Awareness & Timely Delivery
- Zendesk (Ticket Tracking & Coordination)
- Attention to detail & Problem Solving
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Operations analyst
Teleperformance UK
2024.03 - 2025.06
Operations associate
HGS
2023.09 - 2024.04
Operations Executive
DHL Supply Chain
2022.09 - 2023.08
Masters - Data Science and Analytics
University of Hertfordshire
2020.01 - 2022.06
Program coordinator
Omics International
2018.08 - 2019.05
Bachelor of Technology - Bioinformatics
Sathyabama University
2014.06 - 2018.05