JANANE CHANDRASEKARAN
Chennai
Summary
Detail-oriented Customer Support Expert with over 5 years in email communication and order management. Experienced in non-voice support, proficient in CRM (Salesforce) and ERP (SAP) systems, ensuring SLA compliance. Skilled in effective communication and prompt issue resolution. Seeking remote email or chat support roles, available for part-time or full-time opportunities.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Senior Associate - Customer Service North America
VWR, Part of Avantor
Coimbatore
08.2017 - 03.2024
- Handled customer queries through calls, emails and chat platforms while maintaining customer satisfaction.
- Coordinated with internal teams to manage escalations and resolve customer concerns effectively.
- Maintained accurate records of customer interactions using CRM/support tools.
- Followed company policies, support processes, and quality standards.
- Coordinated with internal teams (logistics, warehouse, finance) to resolve customer issues efficiently.
- Maintained professionalism and empathy during customer interactions with professional communication.
- Maintained accurate records of customer interactions using CRM/support tools.
- Followed company policies, support processes, and quality standards.
Coordinator in Global Mobility (H1-B Nomination)
Cognizant Technology Solutions
11.2016 - 07.2017
- Managed documentation and compliance communication for associates traveling to the US, UK, Denmark, Belgium, and Norway.
- Coordinated document verification and processing through email with multiple stakeholders to ensure timely compliance.
- Maintained accurate records and daily tracking reports to facilitate efficient monitoring of compliance status.
- Facilitated compliance discussions and updates through internal coordination and clear written communication to enhance stakeholder awareness.
Education
Bachelor of Science - Information Technology
Bachelor of Science in Information Technology
Coimbatore01-2016
Skills
- Customer relationship management
- Customer support
- Customer service
- Email &Chat support
- CRM tools
- Quality assurance
- Service Operations
- Time management
- Organizational skills
- Team collaboration
- Flexible and adaptable
- Professional communication
- Communication skills
- Organizational skills
Remote Work
- Experienced in remote customer support operations across voice, email and chat.
- Self-motivated professional with strong communication and time management skills.
- Capable of independency managing tasks while maintaining productivity and service quality in a work-from-home environment.
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Affiliations
- Content creation
- Communication
- Team Activities
Accomplishments
- Top Performer award: Awarded for achieving productivity, outstanding performance and commitment towards customer success.
- CEO appreciation award: Recognized by the CEO for exemplary handling of a high-priority customer issue effectively.
Timeline
Senior Associate - Customer Service North America
VWR, Part of Avantor
08.2017 - 03.2024
Coordinator in Global Mobility (H1-B Nomination)
Cognizant Technology Solutions
11.2016 - 07.2017
Bachelor of Science - Information Technology
Bachelor of Science in Information Technology