Sriram TV
Delhi
Summary
I have a strong background in bridging the gap between technical requirements and customer business outcomes. I have 13+ years of experience designing, architecting, implementing, onboarding, and optimizing business solutions to drive revenue growth. I specialize in developing customer relationships, solving complex issues, and maximizing client retention.
Industries Worked: SaaS, Education, E-Commerce, Retail & Consumer Goods, Logistics, Fintech, Manufacturing & Health Care.
Overview
13
13
years of professional experience
Work History
Customer Success - North America
Rocketlane Technologies
Chennai
04.2024 - Current
- Managing an overall account portfolio of $2.5 million in ARR across the U.S. POD. With a 0% churn rate for the last three quarters(individually).
- Increased Net Revenue Retention (NRR) from 101% to 103%, driving upsells, and expansion revenue.
- Drive customer retention, renewals, and expansion by identifying growth opportunities.
- Manage and monitor account health via regular customer cadence and customer success tools.
Senior Manager - Customer Success/Account Management
SalesDuo Inc
Chennai
12.2022 - 03.2024
- Introduced a continuous feedback mechanism which resulted in a 12% increase in customer retention across the org
- I manage a team of 7-8 AMs/CSMs and help them identify up-sell and cross-sell opportunities in each customer account through monthly interactions
- I serve as the main point of contact for Enterprise customers, understanding their varying post-sales needs. This involves regular check-ins to drive the adoption of key business KPIs.
- Reduced customer churn by 20% in 2023 across my accounts.
Solutions Architect
Chargebee Technologies
Chennai
08.2021 - 12.2022
- Helped scale the solutions engineering e-commerce team globally to build solutions that integrate Chargebee with e-commerce platforms and help with subscription business
- Design and present customized demonstrations to showcase the value proposition of Chargebee products
- Provide strategic advice on how Chargebee solutions can address specific client challenges and enhance business processes
- Develop and deliver compelling business cases and ROI analyses to demonstrate the financial benefits of Chargebee implementations.
Lead-Solution Engineering
Freshworks Inc
Chennai
02.2017 - 08.2021
- I led the solutions engineering customer experience(CX) team for mid-market and enterprise deals in India & SAARC
- Closed the largest deal for Freshworks with an agent/user count of 5200 licenses
- Developed custom applications, workflows, and integrations to extend the Freshworks platform to meet unique client needs
- Worked with regional sales managers to help design and sell strategic product value, develop client-focused solutions, and document solutions in our solution document
- Conducted thought leadership webinars to further the visibility of the product.
Senior Business Analyst
Cognizant Business Consulting
Bengaluru
04.2016 - 02.2017
- I was responsible for delivering proposal responses to RFI/RFP's from various Fortune 500 companies across retail, banking & financial services, health care, and Insurance domains
- Worked on technologies like Salesforce, MS Dynamics, Siebel CRM & ServiceNow depending on client requirements.
Procurement Engineer
Kaleesuwari Refinery Pvt Ltd
Chennai
08.2014 - 05.2015
- I managed Central Procurement of all Engineering-related machinery and spares for 4 plants in South India, using the SAP MM module
- Achieved 87% Purchase Requisition to Purchase Order completion ratio within the first 3 months.
Engineer - Procurement
MRF Ltd
Arakkonam
08.2012 - 08.2014
- Procurement of both Engineering spares and machinery and Raw materials for a plant with an annual turnover of Rs.4000 crores
- Won 'Special Mention Award' for reduction of Sub Stores Inventory in the Arakonam Plant, MRF Ltd, 2013.
Education
MBA - Operations Management
Great Lakes Institute of Management
Gurgaon 04.2015 - 04.2016
B.E - Mechanical Engineering -
RMK Engineering College
Chennai09.2010
Skills
- Customer Success
- Cloud Technologist
- Customer Relationship Management
- Business Process Analysis
- Digital Transformation
- Solution Architecture
- Solution Engineering
- Account Management
- Business Intelligence
- Salesforce
- AWS
- Financial Solutions
Personal Information
Title: Account Management | Solution Engineering | CRM I Financial & Retention Solutions
Languages
- English
- Hindi
- Tamil
- Malayalam
Timeline
Customer Success - North America
Rocketlane Technologies
04.2024 - Current
Senior Manager - Customer Success/Account Management
SalesDuo Inc
12.2022 - 03.2024
Solutions Architect
Chargebee Technologies
08.2021 - 12.2022
Lead-Solution Engineering
Freshworks Inc
02.2017 - 08.2021
Senior Business Analyst
Cognizant Business Consulting
04.2016 - 02.2017
MBA - Operations Management
Great Lakes Institute of Management
04.2015 - 04.2016
Procurement Engineer
Kaleesuwari Refinery Pvt Ltd
08.2014 - 05.2015
Engineer - Procurement
MRF Ltd
08.2012 - 08.2014
B.E - Mechanical Engineering -
RMK Engineering College
Similar Profiles
NITIN JOSEPHNITIN JOSEPH
Account Executive at RocketlaneAccount Executive at Rocketlane
Venkata Nagaraju InakolluVenkata Nagaraju Inakollu
Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)
Sachin HatoleSachin Hatole
Quality Analyst at Mindpool Technologies Pune, Mindpool TechnologiesQuality Analyst at Mindpool Technologies Pune, Mindpool Technologies
Suraj SethSuraj Seth
Automation Test Engineer at Tata Consultancy Services LtdAutomation Test Engineer at Tata Consultancy Services Ltd
Yash KumarYash Kumar
Lead Software Engineer at DXC TechnologyLead Software Engineer at DXC Technology