Akshaya Niranjan Kumar

· A Quality Analyst in manual testing with 3+ years’ experience in BFSI domain (Commercial Cards-Testing& Business Analysis, Functional Testing, Product Development and Project Management)

· Expertise in Project documentation skills (BRD/FRD/Test Plan/User Stories)

· Worked Experience in both agile and Waterfall methodologies.

· Performed requirements Gathering, QA Process Management, Release Management, Product delivery, designing testing proposals, Test Planning, Risk Analysis, Effort estimations, Resource allocations, delivering on schedules.

· Competent in all phases of the Testing lifecycle-from test planning and estimation, test execution and defect management

· Experience in working with JIRA, ALM–Defect Management Process

· Knowledge of Card end to end testing which contains Card Boarding, Embossing and PIN, Authorization, Statement Generation, Payment Posting and Delinquency Tracking, Fraud parameter maintenance and dispute.

· Subject Matter Expert for Citi Commercial Cards Testing (application: Vision Plus, user inference, JIRA, Visa and Mastercom)

· An effective communicator with good presentation, negotiation, relationship building, problem solving and timely delivering.

· Quick Learner, highly motivated, result oriented and an enthusiastic team player.

· Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective of VISA & Master association.

· Drove dispute resolutions in both commercial and consumer cards using effective problem-solving and by guiding mutual understanding of opposing viewpoints.

· Developed process improvement initiatives and analyzed problems to create corrective action strategy.

· Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

· Maintaining Proper aging in Dispute general ledger.

· Cross trained in Fraud analysis, settlement and Reconciliation process.

· Effective participation in all levels of migration process. (EBDR automation, Citi manager online dispute, Mexico country launch, VISA reason code migration & MCM migration)