Janani M
Thiruvottiyur
Summary
Motivated and detail-oriented professional with over 6 years of experience in customer service and operations within the insurance and education sectors. Certified in Business Accounting and Taxation, with a solid foundation in finance and accounting. Proven ability to deliver exceptional service and support organizational workflows efficiently. Seeking a challenging role in a dynamic and growth-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Testing Invigilator
IDP Education India Pvt. Ltd.
05.2023 - 05.2025
- Monitored exam environments to ensure compliance with testing regulations.
- Performed administrative duties such as filing paperwork related to examinations quickly and accurately.
- Maintained focused, inclusive, and supportive learning environments.
- Organized the examination room, including distributing materials and seating arrangements.
- Verified students' identification documents to confirm their eligibility for taking the exams.
Associate
Bajaj Allianz Life Insurance
01.2022 - 07.2022
- Managed client communications to ensure timely policy updates and inquiries.
- Assisted customers with selecting items and answering questions about products.
- Collaborated with other departments to ensure successful product launches.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Managed single-branch operations, including office supplies procurement and asset management, to ensure seamless day-to-day functionality.
Associate
HDFC Life Insurance
01.2021 - 01.2022
- Managed client communications to ensure timely policy updates and inquiries.
- Supported sales teams by providing necessary resources and information for client meetings.
- Developed reports on customer feedback to inform strategic planning initiatives.
- Performed cash register functions accurately and efficiently.
Customer Service Executive
Spot 4 Insurance
01.2019 - 07.2020
- Addressed policyholder inquiries and coordinated service requests
- Maintained detailed documentation for audits and internal reviews
Customer Service Executive
Muthoot Exim Pvt. Ltd.
01.2017 - 01.2019
- Assessed gold purity, provided accurate estimations to customers, facilitated the gold melting process, and ensured the timely disbursement of funds to customer accounts.
- Supported daily administrative and operational tasks.
Education
Bachelor of Computer Applications (B.C.A.) -
K.C.S Kasi Nadar College of Arts and Science
Chennai01.2013
Skills
- MS Office (Word, Excel, PowerPoint)
- Tally Prime 60
- GST
- Payroll
- Advanced Excel
- Strong communication skills
- Interpersonal skills
- Quick learner
- Adaptable to new technologies
- Positive attitude
- Resilience in challenging situations
Certification
Certificate in Business Accounting and Taxation, Comprehensive training in financial accounting, direct and indirect taxation, Gained practical knowledge of TDS, GST, payroll processing, and MS Excel through coursework, Familiar with Tally Prime 6.0, advanced Excel functions, and basic taxation software tools covered during the program
Languages
- Tamil
- English
Personal Information
- Date of birth: 02/09/92
- Marital status: single
Timeline
Testing Invigilator
IDP Education India Pvt. Ltd.
05.2023 - 05.2025
Associate
Bajaj Allianz Life Insurance
01.2022 - 07.2022
Associate
HDFC Life Insurance
01.2021 - 01.2022
Customer Service Executive
Spot 4 Insurance
01.2019 - 07.2020
Customer Service Executive
Muthoot Exim Pvt. Ltd.
01.2017 - 01.2019
Bachelor of Computer Applications (B.C.A.) -
K.C.S Kasi Nadar College of Arts and Science
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