Janarthanan Angappan

Serves as a Subject Matter Expert, focusing on process optimization and operational improvements within Amazon's RBS team.

• Drive end-to-end high impact and high visibility programs that impact pricing and thereby customer experience on Amazon
• Collaborate with Tech, Product, Operations, and Category teams to ensure timely deliverables for key projects.
• Analyze data and dive deep into processes to derive business-critical insights for enhancing systems.
• Write compelling business documents, and drive outcomes for senior leadership at Amazon.
• Build a data-oriented culture, adopt technical solutions, and drive process improvement projects to achieve operational and business goals.
• Track and report on program KPIs and metrics.
• Identify and assess potential risks to program success.
• Responsible for Softline catalog quality and sales during peak days, fulfilling customer requirements.
• Tabulate, organize, and present updates across various programs at various levels of granularity (on-demand, daily, weekly, monthly, quarterly).
• Handled sites across Amazon in reaching the Director and 2PT goals by improving processes and driving cost initiative ideas.
• Drove end-to-end e-commerce process optimization initiatives using the DMAIC methodology, encompassing problem definition, data-driven measurement and analysis of key performance indicators (KPIs), development and pilot testing of innovative solutions, and implementation of robust control mechanisms to ensure sustained improvements in areas such as conversion rates, operational efficiency, and customer experience.
• Championed a customer-centric approach, ensuring program deliverables enhanced the online shopping experience, improved user engagement, and drove business growth.