Jancy Raju
Destination Manager
Thrissur
Summary
To pursue a challenging career that is subsumed to a steep learning curve and can offer consistent professional growth. In the long term, I aim at attaining a position of responsibility that will allow me to take major decisions in my field of expertise to meet the organization’s goal and growth.
Overview
18
18
years of professional experience
1
1
Language
Work History
Business Development Executive
TRAVELON ME TOURISM LLC DUBAI
11.2022 - Current
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Organized trips for individual, family and business travelers.
- Built strong relationships with clients through exceptional communication and personalized service.
Sales & Business Development
VITARA TOURS & TRAVELS ALUVA
02.2021 - 09.2022
- Created opportunities for business development by cultivating relationships with prospective clients and referral sources.
- Assisted in the development of new business opportunities by identifying potential clients and establishing connections.
Sr. Travel Consultant
CONNECT WORLD TOURS & TRAVELS LLC DUBAI
02.2019 - 03.2020
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Followed up with customers to increase customer service with travel plans.
Business Development Executive
GOODWILL TRAVEL LINKS COCHIN
03.2017 - 12.2018
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
Sr. Executive Operations
AKBAR HOLIDAYS Pvt Ltd COCHIN
01.2016 - 02.2017
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Conducted comprehensive market research to guide development of highly successful new service offering.
- Trained and guided team members to maintain high productivity and performance metrics.
Travel Consultant
SEASONZINDIA HOLIDAYS ALUVA
06.2014 - 12.2015
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Reservation Executive
GOKULAM PARK (A SAROVAR PORTICO HOTEL) KOCHI
05.2013 - 12.2013
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Office Supervisor
PRIDE BIZNOTEL EMARALD COCHIN
04.2011 - 03.2013
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Coached employees through day-to-day work and complex problems.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
Industrial Trainee
PEARL REGENCY KOTTAYAM
02.2009 - 02.2010
Industrial Trainee
RADISSON PLAZZA KUMARAKOM
07.2008 - 01.2009
Education
Degree In Hotel Management - Hotel Management
KITCO IHMTS
Kerala 04.2001 -
Plus Two - Higher Secondary
Kerala State Board
Kerala 04.2001 -
SSLC - SSLC
Kerala State Board
Kerala03-2003
Skills
MS Office
Photoshop
Operating System – Windows
Software Knowledge – Hot Soft, Hotelier, IDS, Ciscon, Hot Suit, Live Tour
Proven Written & oral communication and presentation skills
Market research
Relationship building
Interests
Searching new destinations, Cooking, Travelling, Reading etc…
Timeline
Business Development Executive
TRAVELON ME TOURISM LLC DUBAI
11.2022 - Current
Sales & Business Development
VITARA TOURS & TRAVELS ALUVA
02.2021 - 09.2022
Sr. Travel Consultant
CONNECT WORLD TOURS & TRAVELS LLC DUBAI
02.2019 - 03.2020
Business Development Executive
GOODWILL TRAVEL LINKS COCHIN
03.2017 - 12.2018
Sr. Executive Operations
AKBAR HOLIDAYS Pvt Ltd COCHIN
01.2016 - 02.2017
Travel Consultant
SEASONZINDIA HOLIDAYS ALUVA
06.2014 - 12.2015
Reservation Executive
GOKULAM PARK (A SAROVAR PORTICO HOTEL) KOCHI
05.2013 - 12.2013
Front Office Supervisor
PRIDE BIZNOTEL EMARALD COCHIN
04.2011 - 03.2013
Industrial Trainee
PEARL REGENCY KOTTAYAM
02.2009 - 02.2010
Industrial Trainee
RADISSON PLAZZA KUMARAKOM
07.2008 - 01.2009
Degree In Hotel Management - Hotel Management
KITCO IHMTS
04.2001 -
Plus Two - Higher Secondary
Kerala State Board
04.2001 -
SSLC - SSLC
Kerala State Board
PROFILE
- . 16 years experience in Hospitality/Tourism industry.
- . Ability to maintain excellent customer relationship even under difficult.
- . Circumstances without compromising in the company’s interest .
- Renowned team player.
- . Excellent inter personal relationship and ability to work under team spirit.
SELF EVALUATION
I believe that life has a variety of experiences to offer, and one should learn from its every aspect. I know that the dynamism of a positive work environment will help me evolve into a more efficient worker, with necessary leadership and analytic abilities. I have already proved myself capable of hard work, sincerity and responsibility, and am looking for something equally or more challenging professionally.
References
Would be available on request
TRAINING
Attended 3 days training programme on Managerial Excellence held in Kochi by Sarovar Portico Group.
DECLARATION
I hereby declare that the above-mentioned details are true and correct to the best of my knowledge and belief. Place : Thrissur Date : 2026-01-20