Open To Work
Jandeno Jandeno
Dimapur
Work Preference
Summary
High-energy Trainer familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes many years of experience in training, teaching, and mentoring professionals in corporate environments. Expertise in analyzing Client feedback and leading teams in managing escalations, ensuring superior client experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Client Support/Domain Trainer
Wipro
Gurgoan
09.2019 - 01.2023
- Training for New Employees including offshore employee
- Prepare weekly reports for offshore clients.
- Analyzed customer feedback to identify trends and inform service enhancements.
- Managed challenging customer interactions with professionalism and tact.
- Led team in managing customer call escalations.
Process Associate
InterGlobe Technology
Gurgoan
07.2017 - 04.2019
- Educated customers on product features and benefits to improve satisfaction levels.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Master of Arts - Public Administration
Jamia Millia
Delhi09-2018
Bachelor of Arts - Political Science
ICFAI
Nagaland06-2016
Skills
- Microsoft Office Skills
- Excel (basic) skills
- Report preparation
- Team mentoring
- Problem solving
- Training coordination
Certification
- Certificate in Office Automation.
Languages
- English
- Hindi
Hobbies and Interests
- Gardening
- Small wood craft
Independent Endeavor|UPSC Exam preparation
- Dedicated 2+ years to rigorous, self-directed study of public policy, economics, governance, and international relations.
- Developed strong analytical, critical thinking, and cross-disciplinary research capabilities.
- Honed time-management, discipline, and the ability to process and summarize large volumes of complex information under pressure.
Timeline
Senior Client Support/Domain Trainer
Wipro
09.2019 - 01.2023
Process Associate
InterGlobe Technology
07.2017 - 04.2019
Master of Arts - Public Administration
Jamia Millia
Bachelor of Arts - Political Science
ICFAI