Experienced in International voice process wherein handled the calls and email. Am skilled in IT testing tools and also experienced in CRM tools such as salesforce. Eager to apply skills in BPS sector and to grow within a dynamic organization.
Overview
7
7
years of professional experience
Work History
Senior Executive
Hexaware BPS
05.2025 - 10.2025
Handled international voice for visa process for the people travelling from UK to Switzerland and Sweden.
Transaction Risk Investigator
Amazon
09.2024 - 12.2024
Investigating fraudulent orders and elimination of payment risk. I have to pass, hold or cancel the orders based on the key factors as in the SOP.
Quality Executive
Ramco Systems
02.2022 - 09.2023
Document functional scenario documents and automate-using inbuilt automation tool called SwifTest.
Testing has been done as a transaction say Create quotation to close work order.
On daily basis, bulk transactions are made to run in VMs and then bug has been identified and rectified at the quick moment.
Automation Engineer
ADF Data Sciene Pvt Ltd
10.2019 - 04.2020
Coding done for the new rules added to the online lending company.
Manually testing salesforce cloud with the tickets raised on its productivity.
Device Associate
Amazon
05.2018 - 06.2019
As a device associate, have found bugs which was undiscovered for months. I also excelled in finding ad-hoc bugs.
Intern at Don Gunanella Special School for Children, Sai Samarpan Vocational Training Center for Autism and CWSN, Saveetha HospitalIntern at Don Gunanella Special School for Children, Sai Samarpan Vocational Training Center for Autism and CWSN, Saveetha Hospital