Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Projects
Personal Profile:
Disclaimer
Timeline
Generic

JANGA PAVAN KUMAR

Guntur

Summary

Resourceful Senior Service Advisor This will provide me with a challenging career for learning the latest technologies to meet any requirements with commitment and devotion, which will help your esteemed organization.lling in communication, teamwork, and problem-solving to deliver outstanding client satisfaction and operational improvements.

Overview

7
7
years of professional experience

Work History

Senior Service Advisor

AUTOMOTIVE MANUFACTURERS PVT LTD-KIA
HYDERABAD
12.2023 - Current
  • Identified opportunities for upselling services and recommended them to customers accordingly.
  • Provided customer service and advice to clients regarding vehicle maintenance and repair.
  • Explained technical diagnoses and required repairs to customers in a clear and concise manner.
  • Trained new staff members on proper procedures for servicing customer vehicles.
  • Reviewed customer feedback surveys regularly in order to identify areas of improvement within the service department.
  • Diagnosed mechanical problems by listening to customer descriptions, observing symptoms, and running diagnostic tests.
  • Attended regular training sessions provided by manufacturers in order to stay current on product updates.

Service Advisor

Vihaan Kia Motors
HYDERABAD
01.2022 - 11.2023
  • Explained service recommendations and maintenance procedures to clients.
  • Coordinated with technicians to ensure timely vehicle repairs and services.
  • Managed service records and maintained accurate documentation for vehicles.
  • Built rapport with customers to enhance satisfaction and loyalty.

Service Advisor

Sundaram Honda
VIJAYAWADA
06.2018 - 12.2021
  • Explained service recommendations and maintenance procedures to clients.
  • Coordinated with technicians to ensure timely vehicle repairs and services.
  • Managed service records and maintained accurate documentation for vehicles.
  • Built rapport with customers to enhance satisfaction and loyalty.
  • Resolved customer concerns promptly, ensuring a positive service experience.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Explained the features and benefits of products or services offered by the dealership to customers.

Education

B.Tech - Mechanical

Sri Mittapalli College of Engineering Thummalapalem
Guntur
01.2018

Intermediate - M.P.C

G.R.J.R College
Chilakaluripet
01.2014

S.S.C -

Kakateeya Vidya Peetam
Chilakaluripet
01.2012

Skills

  • Technical explanations
  • Customer service
  • Service coordination
  • Vehicle inspection
  • Customer feedback analysis
  • Upselling techniques
  • Time management
  • Rapport building
  • Strong leadership
  • Automotive industry experience
  • Vehicle assessment

Languages

English, Hindi, Telugu

Hobbies and Interests

Playing Cricket.

Projects

Mini Project:- Title: - Production of Bio gas digester, Main Project: - Title: - Design and Analysis of Opposed piston I.C ENGINE

Personal Profile:

  • Name: JANGA PAVANKUMAR
  • Father’s Name: J. RAVIKUMAR
  • Date of Birth: 03th JANUARY1997
  • Sex: Male.
  • Marital status: Married
  • Languages known: English,Hindi and Telugu
  • Hobbies: Playing Cricket.

Disclaimer

I hereby declare that the above furnished information is true to the best of my knowledge Place: Date: Yours Sincerely (J. PAVAN KUAMR)

Timeline

Senior Service Advisor

AUTOMOTIVE MANUFACTURERS PVT LTD-KIA
12.2023 - Current

Service Advisor

Vihaan Kia Motors
01.2022 - 11.2023

Service Advisor

Sundaram Honda
06.2018 - 12.2021

B.Tech - Mechanical

Sri Mittapalli College of Engineering Thummalapalem

Intermediate - M.P.C

G.R.J.R College

S.S.C -

Kakateeya Vidya Peetam

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