Janhavi More

Specializes in comprehensive PowerPoint services, including

• Creating engaging presentations: Developing compelling and captivating PowerPoint presentations that effectively convey messages.
• Developed and delivered presentations to internal and external stakeholders.
• Message enhancement: Improving the clarity and impact of messages within presentations to ensure they resonate with the audience.
• Presentations from Scratch: Building presentations from the ground up, starting with conceptualization.
• Design Layouts: Crafting visually appealing layouts to enhance the overall look and feel of presentations.
• Formatting and Editing: Ensuring consistency, proper formatting, and editing existing decks for a polished final product.
• Value Addition through Creativity: Incorporating creative ideas to add value and uniqueness to presentations.
• Client Instructions Implementation: Understanding and executing client instructions accurately to meet their requirements.
• Strong Grasp of Business Graphics Basics: Upholding standards of accuracy, balanced layouts, clean graphics, high productivity, and quality assurance in business graphics.
• Reviewed drafts of documents created by other staff members for accuracy.

These services collectively aim to help clients deliver impactful and professional presentations by leveraging expertise in PowerPoint graphics.

Retention Executive Role:

Specialization: Dedicated to customer retention.

Key Skills:

• Fostering lasting client relationships.
• Addressing concerns and ensuring satisfaction.
• Proactive communication.
• Problem resolution.
• Personalized service to enhance customer loyalty.

Email Executive Role:

Retention Executive Role:

Transitioned Focus: Moved to a team managing loan-related requests and complaints.

Key Skills:

• Addressing customer concerns through emails.
• Streamlining processes.
• Ensuring efficient resolutions within the loan services domain.
• Manage comprehensive aspects of loan-related requests and complaints through email communications.

Level 2 Complaint Handling Cell (CCRC):

Key Skills:

• Handling escalated complaints related to loan requests, in personal visits of customers in the office for complaints and resolutions, also complaints received via written letters.
• Resolving the issues before getting escalated or being sent to the Higher Management or Financial Governing Bodies.

Professional Background: Seasoned professional in an International BPO.

• Adept at managing air travel-related calls and providing exceptional customer service.
• Provided prompt and courteous service to customers via phone.
• Resolved customer complaints in a timely manner while maintaining professional attitude.
• Processed orders accurately and efficiently in accordance with company policies.
• Developed strong relationships with customers by providing knowledgeable advice on products and services.