Summary
Work History
Education
Skills
Father'sname
Languages
Specialattributes
Awards
Personal Information
Hobbies and Interests
Timeline
CustomerServiceRepresentative
Janis Fernandes

Janis Fernandes

Mumbai

Summary

Motivated and goal-oriented Logistics Coordinator with a passion for achieving success in a dynamic and growth-focused environment. Strong leadership skills and ability to collaborate with others to optimize logistics and supply chain operations. Extensive knowledge in the field, equipped with problem-solving and anticipation skills for smooth operations and timely delivery. Committed to personal and professional development, seeking a role that provides job satisfaction and helps achieve personal and organizational goals.

Work History

Operation Associate in Supply Chain Management

MAERSK (DAMCO)
03.2022 - 12.2024
  • Communicate with customer on their daily booking and handle customer complaints appropriately
  • Interacting with Carriers, Customers, CHA and Shipper
  • Updating Shipper on Day-to-Day Status of their shipment
  • Placing Booking with carriers
  • Filing SI with carriers before cut off timings
  • Follow up with CHA for Cargo Clearance
  • Follow up with CHA for VGM filing and FORM 13 filing
  • Follow up with carriers for invoice & BL release
  • Handling terminal invoice
  • Raising vendor invoices to customer
  • Handling damages containers
  • Monitor and approve late gate requests

CUSTOMER SERVICE Co-Ordinator Vessel Balancing

Hapag Lloyd
08.2018 - 03.2022
  • Started with booking with India sector to the across world seaport discharge
  • Taking follow up with customer container mismatch for PAN India which arrived in port with incorrect details and coordinate with port to load the container for smooth loading
  • Co-ordinating with Allocation Team for space requirement and plan the container accordingly
  • Knowledge of vessel details, transit time from port-to-port movements for the major ports
  • Handling long standing and ensure timely movement / return of units
  • Place booking in system and send booking confirmation to customer
  • Ensure customer pick-up details are recorded in the system for carrier bookings
  • Reserve grade A or special equipment with depot and logistic team
  • Solving problems of customer
  • Do auto freighting and chase account owner if thing(s) missing
  • Promote e-channel to customers including supporting them to register into website
  • Handle COD case
  • Taking care of booking from India sector to the across world seaport discharge
  • Handle reefer temperature deviations
  • Evaluate no move status for container
  • Actions all Customer Service amendments, queries and complaints received
  • Monitoring actual bookings versus allocations on daily basis
  • Liaise with Logistic Team last minute new bookings, cancellations, amendments and cut-offs
  • Liaise with Vessel Co-ordination team on space issues
  • Obtaining additional space above allocation
  • Closer to vessel arrival, notifying of cancellations/amendments
  • Maximize vessel allocation and ensures space is utilized effectively
  • Communicate with customer on forecast space needs and ensure this covered with allocation confirmation by vessel coordinator
  • Build and develop close relationships with customers and understands key clients
  • Clean up system after vessel departure i.e., tallying bookings in system with the port onboard report
  • Undertake extra duties when requested by your leader

Intern

EXECUTION EXCELLENCE
04.2017 - 06.2017

Education

Secondary School Certificate -

Divine Child High School
Mumbai

Higher Secondary Certificate -

Divine Child High School And Junior College of Com
Mumbai

BACHELOR OF MANAGEMENT STUDIES - undefined

UNIVERSITY OF MUMBAI

Master of Business Administration - Logistics And Supply Chain Management

Dr. D. Y. Patil Vidyapeeth
Pune
01.2025

Skills

  • MS WORD
  • MS EXCEL
  • MS POWERPOINT

Father'sname

Peter John Fernandes

Languages

English
Hindi

Specialattributes

  • Organization
  • Decision making
  • Communication
  • Adaptability
  • Always willing to take up new challenges
  • Leadership
  • Problem-solving

Awards

  • The Silver Shield, Maximum Accuracy at Work, Hapag-Lloyd, 2021
  • Stars Spot, MAERSK, 2022

Personal Information

  • Date of Birth: 10/31/97
  • Nationality: Indian
  • Marital Status: Unmarried

Hobbies and Interests

Badminton

Timeline

Operation Associate in Supply Chain Management

MAERSK (DAMCO)
03.2022 - 12.2024

CUSTOMER SERVICE Co-Ordinator Vessel Balancing

Hapag Lloyd
08.2018 - 03.2022

Intern

EXECUTION EXCELLENCE
04.2017 - 06.2017

BACHELOR OF MANAGEMENT STUDIES - undefined

UNIVERSITY OF MUMBAI

Secondary School Certificate -

Divine Child High School

Higher Secondary Certificate -

Divine Child High School And Junior College of Com

Master of Business Administration - Logistics And Supply Chain Management

Dr. D. Y. Patil Vidyapeeth

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Janis Fernandes