Cricket
Janish Jha
Fraud Operations Specialist
Gharaunda,HR
Summary
Motivated Fraud Analyst touting three years of expertise investigating suspicious activity. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Fraud Operations Specialist
Citicorps Services India Private Limited
03.2021 - Current
- Improved operational efficiency by streamlining fraud investigation processes and procedures.
- Evaluated the effectiveness of current fraud prevention tools, recommending improvements based on industry best practices.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
- Developed comprehensive training materials for new hires, increasing team knowledge and productivity.
- Mitigated financial loss through prompt identification and resolution of unauthorized transactions.
- Maintained accurate records of all investigated cases, ensuring proper documentation for audit purposes and regulatory compliance.
- Optimized resource allocation by prioritizing high-risk cases for immediate attention and action.
- Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
- Collaborated with cross-functional teams to identify potential fraud risks and implement preventive measures.
- Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Implemented internal controls to maintain integrity and accuracy of financial records.
Customer Success Manager
Medtrial Technologies Private Limited
10.2019 - 04.2020
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
Education
Bachelor of Technology - Civil Engineering
Lovely Professional University
Jalandhar, India 04.2001 -
Skills
- Communication abilities
- Transaction monitoring
- Customer Due Diligence
- Fraud detection expertise
- Decision-Making Competence
- Transaction review
- Fraud prevention
- Dispute Resolution
Certification
Emotional Intelligence
Interests
Football
Timeline
Emotional Intelligence
01-2024
Six Sigma White Belt
11-2023
Fraud Operations Specialist
Citicorps Services India Private Limited
03.2021 - Current
Customer Success Manager
Medtrial Technologies Private Limited
10.2019 - 04.2020
Bachelor of Technology - Civil Engineering
Lovely Professional University
04.2001 -
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