Summary
Overview
Work History
Education
Skills
Internship
Achievements Awards
Extracurricular Activities
Hobbies and Interests
Accomplishments
Languages
Timeline
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Prateek Sangwan

Bahadurgarh

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Fraud Operations Specialist

American Express
Grogram
02.2022 - Current
  • Reviewed customer accounts for suspicious activity and fraudulent transactions.
  • Identified fraud trends through detailed analysis of transaction data.
  • Developed and implemented strategies to reduce fraud losses.
  • Investigated cases of suspected identity theft or credit card fraud.
  • Collaborated with other departments to ensure proper resolution of fraud claims.
  • Assisted in the development of new processes and technologies to detect, prevent, and mitigate financial crime risks.
  • Created reports summarizing daily, weekly, monthly fraud trends and patterns.
  • Responded promptly to customer inquiries regarding fraudulent activity on their accounts.
  • Maintained confidential records of all investigations conducted in accordance with company policy.
  • Tracked fraudulent activity across multiple channels including online banking, mobile banking, ATMs.
  • Assisted external law enforcement agencies when necessary during criminal investigations related to financial crimes.
  • Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
  • Tracked chargeback activity to identify best practices for determining fraud.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Documented investigative findings in reports.
  • Reviewed customer chargeback disputes and determined appropriate course of action.
  • Investigated potential fraudulent activity associated with customer accounts by conducting thorough research into each case.

Management Trainee

Quality Council Of India
10.2020 - 06.2021
  • Deal with various foreign as well as indian clients for giving them a certification of vendor to do business on GeM Portal
  • Also involved in project planning, research, data gathering and sampling for Government e-Market (GeM) vendor assessment of OEMs and Resellers registered on the GeM portal.

Education

B.Sc Hospitality and Hotel Adminstration -

Institute of Hotel Management
04.2020

Higher Secondary Certificate -

DAV Public School

Secondary School Certificate -

St Thomas Sr Secondary School

Skills

  • Interpersonal Skills
  • Excellent Communication Skills
  • People Management
  • Team Worker
  • Research capabilities
  • Communication abilities
  • Report writing proficiency
  • Organizational abilities
  • Verbal and written communication
  • Ethical standards
  • Active Listening
  • Case Management
  • Team building
  • Report Writing
  • Excellent Communication
  • Time management abilities

Internship

JW Marriott Hotel, New Delhi, 11/2018, 03/2019

Achievements Awards

  • Played BASKETBALL CBSE CLUSTER for the school team
  • Volunteered for HELP DESK TEAM for admission in 2018 and 2019

Extracurricular Activities

Administrationindian

Former member of college's most active and hard working club "FACES". Participated in a fashion show held in "MOUNT CARMEL COLLEGE". Participated in "Abhyantra" a dance competition held in "CHRIST UNIVERSITY" Participated in many cultural events in college.

Hobbies and Interests

  • Dancing
  • Travelling
  • Partying
  • Listening to music
  • Cooking

Accomplishments

  • First Certifier of my batch.
  • Dashing debut for Q1 2023.

Languages

English
First Language

Timeline

Fraud Operations Specialist

American Express
02.2022 - Current

Management Trainee

Quality Council Of India
10.2020 - 06.2021

B.Sc Hospitality and Hotel Adminstration -

Institute of Hotel Management

Higher Secondary Certificate -

DAV Public School

Secondary School Certificate -

St Thomas Sr Secondary School

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Prateek Sangwan