JANVI BALAYAN
Paschim Vihar
Summary
Efficient Guest Relations known for high productivity and task completion. Specialize in conflict resolution, customer service excellence, and communication strategies. Excel in empathy, active listening, and problem-solving to enhance guest satisfaction and build positive relationships.
Overview
5
5
years of professional experience
Work History
Guest Relations Executive
The Imperial New Delhi
07.2023 - 09.2024
- Ensured warm greetings and farewells for all guests to enhance experience.
- Served as primary contact for VIP guests, coordinating with hotel departments on specific needs.
- Managed guest feedback to implement changes for ongoing improvements.
- Addressed guest issues promptly while upholding professional standards.
Guest Relations Associate
Radisson Blu Hotel New Delhi
03.2020 - 05.2022
- Managed VIP amenities and arrivals messaging to enhance guest relations.
- Addressed guest complaints and coordinated with duty manager for timely resolutions.
- Promoted loyalty club membership to boost sales and strengthen customer relations.
- Assisted with reservations for dining, entertainment, tours, and transportation arrangements as required.
Education
Associate Of Arts -
The School Of Open Learning
New DelhiDiploma -
Frankfinn Institute Of Air Hostess
New Delhi01.2020
High school diploma -
Sanatan Dharam Public School
New Delhi01.2019
Skills
- Communication skills
- Time management
- Active listening
- Team collaboration
- Guest relations
- customer satisfaction
- Leadership
Languages
- Hindi
- English
Personal Information
- Nationality: Indian
Accomplishments
- Best Room Upseller of the Month
- Guest Review Appreciation Award
References
References available upon request.
Timeline
Guest Relations Executive
The Imperial New Delhi
07.2023 - 09.2024
Guest Relations Associate
Radisson Blu Hotel New Delhi
03.2020 - 05.2022
Associate Of Arts -
The School Of Open Learning
Diploma -
Frankfinn Institute Of Air Hostess
High school diploma -
Sanatan Dharam Public School
Similar Profiles
SIVAJOTHI GUNASEKARANSIVAJOTHI GUNASEKARAN
Director of Revenue at Vivanta New Delhi, Dwarka [IHCL Owned Vivanta Brand Hotel in Delhi NCR]Director of Revenue at Vivanta New Delhi, Dwarka [IHCL Owned Vivanta Brand Hotel in Delhi NCR]
Nitin TyagiNitin Tyagi
Executive Engineer at Tata Power Delhi Distribution Limited, New DelhiExecutive Engineer at Tata Power Delhi Distribution Limited, New Delhi
Aashish GoelAashish Goel
Independent Law Practitioner at Delhi District Courts and Delhi High CourtIndependent Law Practitioner at Delhi District Courts and Delhi High Court
Priyanka SinghPriyanka Singh
Manager-NBD at Aqualite IndustriesManager-NBD at Aqualite Industries
Taruna KaurTaruna Kaur
Senior Business Development Manager at Eleve Media Private LtdSenior Business Development Manager at Eleve Media Private Ltd