IDS PMS with hand-on experience in guest check-in and check-out, reservations and bookings, billing and check-out settlements, allowance pass postings , and overall front office operations
Tithi Biswas
Guest Relations Executive
Kolkata
Summary
Dynamic professional with a robust background in hospitality, excelling in communication and problem-solving to enhance guest experiences. Recognized for delivering attentive service and proactively addressing concerns, ensuring high levels of satisfaction and loyalty. Eager to transition into a new field, bringing transferable skills that promise to create a meaningful impact. Committed to fostering collaboration and adaptability within teams, facilitating seamless operations and exceptional service delivery.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Guest Relations Executive
Canary Islands Resort & Spa, Lonavala.
10.2025 - 02.2026
- Trained new staff members on company policies, procedures, and customer service standards.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Implemented new strategies for upselling hotel services, leading to higher revenue generation.
- Responded to guest inquiries to maximize guest satisfaction.
Guest Service Associate
Munjoh Ocean Resort
05.2025 - 10.2025
- Managed guest check-ins, check-outs, and front office operations efficiently and professionally.
- Handled guest inquiries, reservations, and special requests, providing personalized service.
- Coordinated with housekeeping and F&B teams to ensure smooth operations and high service standards.
- Promoted resort offerings to enhance guest satisfaction and encourage repeat business.
- Maintained a welcoming atmosphere and delivered exceptional guest experiences.
- Recognized for strong communication, problem-solving skills, and attention to detail.
Sales & Marketing Executive
GLOBIVA SERVICES PVT LTD
04.2024 - 03.2025
- Developed and implemented sales and marketing strategies to drive business growth.
- Identified potential clients and generated leads through networking and outreach.
- Managed client relationships, ensuring satisfaction and repeat business.
- Coordinated promotional campaigns and marketing activities to increase brand visibility.
- Achieved sales targets and contributed to overall company revenue growth.
Customer Service Representative
CONNEXIONS GLOBAL Pvt Ltd
11.2023 - 03.2024
- Handled inbound and outbound customer calls, addressing queries and resolving issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Provided timely support to ensure high customer satisfaction.
- Assisted in troubleshooting and guiding customers through products/services.
- Communicated effectively to build strong customer relationships.
Guest Service Associate (Part-time)
IKKA, Multicuisine Restocafe
08.2023 - 03.2024
- Welcomed and assisted guests, managed reservations, and handled front desk operations.
- Operated cashier and processed orders efficiently.
- Coordinated special occasions and events for guests.
- Ensured smooth service and enhanced guest experience.
Education
Matriculate -
VKV Zilla Parishad Vidyalaya
Andaman IslandsIntermediate - undefined
Govt. Senior Secondary School
Andaman IslandsB.Com - undefined
Manav Rachna International Institute Of Research And Studies
Faridabad02.2026
Bachelor of Arts - Psychology
Amity University
Kolkata01.2023
Skills
- Customer Service
- Ability to Work in a Team
- Communication Skills
- Time Management
Guest communication
Client relationship management
Team member development
Guest complaint resolution
Guest satisfaction focus
Strong empathy
Complaint handling
Account management
Teamwork
Software
Timeline
Guest Relations Executive
Canary Islands Resort & Spa, Lonavala.
10.2025 - 02.2026
Guest Service Associate
Munjoh Ocean Resort
05.2025 - 10.2025
Sales & Marketing Executive
GLOBIVA SERVICES PVT LTD
04.2024 - 03.2025
Customer Service Representative
CONNEXIONS GLOBAL Pvt Ltd
11.2023 - 03.2024
Guest Service Associate (Part-time)
IKKA, Multicuisine Restocafe
08.2023 - 03.2024
Intermediate - undefined
Govt. Senior Secondary School
B.Com - undefined
Manav Rachna International Institute Of Research And Studies
Bachelor of Arts - Psychology
Amity University
Matriculate -
VKV Zilla Parishad Vidyalaya